All jobs within 400 km around Saint John in IT & Telecoms

The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.

How You'll Help:

• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.

Your Skills & Experience:

• University degree (computer sciences and/or engineering) highly desirable.
• Must have a current CISSP or related advanced IT security certification.   
• A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20. 
• Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
• Demonstrable and recent experience in leading Security Operations activities
• Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
• Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
• Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
• Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
• Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
• Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
• Previous service deployment/delivery/service management experience
• Experience presenting and explaining design and information security concepts to non-technical users.
• Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
• Able to successfully prioritize and manage to completion multiple tasks and deliverables.
• Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
• Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
• Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.

The Technical solutions Architect will play a significant role in enabling our digital transformation. Acting as an expert and leader in technologies you will be accountable to ensure that our IT strategy, architecture, and technologies are aligned to drive business strategies and outcomes.  Working closely with a team of IT and business professionals, you will be expected to leverage your knowledge and experience in creating and executing cloud and on-prem computing strategies by designing, developing, and managing infrastructure and assets to help business meet its goals in a cost-effective manner.

How You'll Help:

• Develop & maintain cloud & on-prem architecture and road maps for Day & Ross that aligns with enterprise architecture and business strategy. 
• Work collaboratively and cross functionally with different solution stakeholder groups including Business Solution Services, IT architects, Service Delivery, application support and security. 
• Review new solution & project proposals that requires Cloud & on-prem technologies.
• Develop and/or review architectural and detailed designs to ensure it meets enterprise requirements.
• Define the structure, components, and interactions of systems or services, ensuring the solution is scalable, secure, and meets performance standards.
• Work with teams to troubleshoot and resolve complex technical issues or challenges that may arise during development or post-implementation.
• Develop detailed knowledge of our Technical solution architecture and share acquired knowledge with team members through formal and informal channels.
• Work closely with product owners to align technical solutions with business objectives and priorities.
• Work with stakeholders to define cloud governance, cost management, and compliance strategies
• Effectively communicate both verbal and written to project team members, business and senior leadership team.
• Stay current on modern & emerging technologies, security, storage etc. and propose improvements to our architecture. 
• Create presentations for senior leadership on new and upcoming technologies and clearly articulate the value our business will receive from implementing these technologies.
• Work closely with network & infrastructure team to develop and maintain technology architecture for Day & Ross.
• Lead the evaluation of on-premise solutions, present comprehensive findings, and oversee the migration to the cloud.

Your Skills & Experience:

• University degree in Computer Science (or related field of study) or equivalent work experience
  • Cloud Certifications in the areas like Network, Security, Compliance, DevOps and Identity Fundamentals 
• Minimum 5 years of experience as Technical Solutions Architect with an emphasis on supporting complex environments.
• Experience in cloud services like Azure, AWS, Google Cloud.
• Hands-on experience with complex enterprise systems, networks and technologies both from Cloud & on-prem perspective. 
• Experience, from a design perspective in the following cloud areas:
  • Networking:
  • Monitor Resources and Log Analytics:
  • Compute:
  • Storage:
  • Application Workloads: 
  • Security and Protecting Identities:
  • Costs Controls
  • Resource Deployments
  • DevOps
• A clear understanding of Cloud & on-prem Computing services. 
• Experience in designing, building, deploying, operating, and optimizing resources in Cloud
• Support cloud migration/implementations
• Familiarity with cloud-native services, hybrid cloud, and multi-cloud strategies
• Understanding of the Agile project management framework
• A detailed understanding of Networking, Databases, Software, APIs, Logic/Function Apps and Servers in the Cloud and on-prem environment. 
• A track record of implementing and maintaining best practices and standards. 
• Ability to assess new initiatives to determine work effort and estimate time-to-completion. 
• Applied knowledge of enterprise architecture frameworks such as TOGAF is considered an asset. 

The Cloud Architect will play a significant role in enabling our digital transformation. Acting as an expert and leader in cloud technologies you will be accountable to ensure that our cloud strategy, architecture, and technologies are aligned to drive business strategies and outcomes. Working closely with a team of IT and business professionals, you will be expected to leverage your knowledge and experience in creating and executing cloud computing strategies by designing, developing, and managing cloud infrastructure and assets to help business meet its goals in a cost-effective manner.

How You'll Help:

• Develop & maintain cloud architecture and road maps for Day & Ross that aligns with enterprise architecture and business strategy. 
• Work collaboratively and cross functionally with different solution stakeholder groups including business solution delivery, IT architects, application support and security. 
• Review new solution & projects proposals that requires cloud technologies.
• Develop and/or review architectural and detailed designs to ensure it meets enterprise requirements.
• Develop detailed knowledge of our cloud solution architecture and share acquired knowledge with team members through formal and informal channels.
• Effectively communicate both verbal and written to project team members, business and senior leadership team.
• Stay current on modern & emerging cloud technologies, security, storage etc. and propose improvements to our architecture. 
• Create presentations for senior leadership on new and upcoming technologies and clearly articulate the value our business will receive from implementing these technologies.

Your Skills & Experience:

• University degree in Computer Science (or related field of study) or equivalent work experience
• Microsoft Azure Certifications such as:
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals 
  • Microsoft Certified: Azure Network Engineer Associate 
  • Microsoft Certified: DevOps Engineer Expert 
  • Microsoft Certified: Azure Security Engineer Associate 
  • Microsoft Certified: Azure Solutions Architect Expert 
• Minimum 5 years of experience as a Cloud Solutions Architect with an emphasis on supporting complex environments.
• Hands-on experience with complex enterprise systems, networks and technologies 
• Experience, from a design perspective in the following Azure areas:
  • Azure Networking:
  • Monitor Resources and Log Analytics:
  • Compute:
  • Storage:
  • Application Workloads in Azure: 
  • Security and Protecting Identities:
  • Azure Costs Controls
  • Azure Resource Deployments
  • Azure DevOps
• A clear understanding of core Azure Cloud Computing services. 
• Experience in designing, building, deploying, operating, and optimizing resources in Azure
• Support cloud migration/implementations
• Understanding of the Agile project management framework
• A detailed understanding of Networking, Databases, Software, APIs, Logic/Function Apps and Servers in the Cloud. 
• A track record of implementing and maintaining best practices and standards. 
• Ability to assess new initiatives to determine work effort and estimate time-to-completion. 
• Applied knowledge of ITIL and enterprise architecture frameworks such as TOGAF is considered an asset. 

The Information Security Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization

How You'll Help: 

• Perform internal threat and risk assessments (TRA’s) that address security threats, changes to systems and/or applications, process improvement initiatives, supplier assessments (including downstream outsourcers) and other requests from the business.
• Perform Business Impact Analysis (BIA) to effectively analyze how disruptions may impact the organization.
• Performs internal cyber risk and control assessments that address security threats, changes to systems and/or applications, process improvement initiatives, supplier assessments (including downstream outsourcers) and other requests from the business.
• Engage stakeholders and partners to drive key remediation and mitigation efforts. 
• Maintain overall risk register and present findings to senior manager of cybersecurity on a regular basis.
• Participates in product and vendor selection process to provide subject matter expertise on Information security risk and compliance.
• Support the review and compliance of defined IT general controls (SOC)
• Support responses to internal and external audits and assist team efforts to strengthen internal controls 
• Support information security compliance activities; researching & reporting organizational compliance levels.
• Provide regular reports and status updates on audit and compliance efforts from a security perspective
• Actively participate in Information security Incident investigation as may be required.
• Inventory, classify, and assess the level of compliance with controls are in place for the information assets of the corporation. Support, enhance when possible, and maintain sets of standard controls for each class of data, track and provide updates and status reports relevant to any incidents, ongoing activities, and issues.

Your Skills & Experience:

• University degree (computer sciences and/or engineering) highly desirable or equivalent experience and college education. 
• Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
• Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
• Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
• Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
• Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.
• English required, other languages an asset. 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Manager - Software Engineering will be responsible for providing technical leadership and managing a team of skilled engineers to build and deliver high-quality software solutions. This role’s technical expertise will be essential in driving the team towards meeting project goals, maintaining code quality, following software development best practices, and fostering a culture of innovation and collaboration.

A key accountability of this position is to deliver high quality and performant solutions with a robust design that incorporates best practices for efficiency, scalability, reusability, and resiliency.   

The Manager - Software Engineering will partner with Enterprise Architects, Solution and Data Architects, Cyber Security Architects, business stakeholders, and vendors to successfully build solutions to enable McCain’s Analytics and AI strategy.

Duties and responsibilities

• Lead, mentor, and motivate a team of software engineers to achieve individual and team objectives.

• Provide technical direction and guidance to the team, ensuring adherence to best practices, coding standards, and architectural principles.

• Conduct code reviews, provide constructive feedback, and promote a culture of code quality and excellence.

• Serve as a liaison between engineering, product management, and other stakeholders, ensuring alignment of goals and priorities.

• Champion agile development methodologies and practices within the team, ensuring efficient and iterative delivery of software solutions.

• Define strategies to improve the efficiency and resiliency of developed software solutions.

• Work with cross-functional teams to understand, frame, and coordinate implementation of data products.

• Participate in project core team meetings to discuss status, risks, and mitigation strategies across delivery teams.

• Enforce adherence to best practices to build high quality code that guarantees efficient and high performing solutions.

• Oversee the development and maintenance of API-led and event-driven solutions, including API design, data mapping, transformation, and orchestration.

• Enforce Quality Engineering best practices.

• Identify and mitigate risks that may impact the success of software projects, such as technical dependencies, resource constraints, or changing requirements.

• Manage team’s capacity to ensure effective delivery of solutions as per commitments.

• Ensure compliance with established data governance and security policies.

• Provide guidance and support to team members in their professional development and career growth.

• Manage objectives, priorities, and performance of direct reports.

Qualifications

Education

Bachelor or Masters in Computer Science, Information Management, Software Engineering, or equivalent work experience.

Work Experience

• At least 7 years of experience working in cross-functional teams and collaborating with business stakeholders in support of departmental and/or multi-departmental data initiatives.

• Demonstrated experience as technical lead in large software development projects using modern tools and technologies.

• Hands-on experience designing and building software products.

• Experience providing technical guidance and leading teams of software engineers.

• Hands-on programming skills with Python, Java, or C#, etc. 

• Experience working with data platforms to deliver analytics solutions.

• Proven experience in Agile software product development with distributed virtual teams.

• Multi-year experience building and implementing software solutions using DevOps and CI/CD practices.

• Experience building integrations for SAP Hana, Salesforce, Databricks, and Azure data platforms is considered highly beneficial. 

Technical knowledge, Abilities, and skills

• Ability to communicate effectively with technical and functional team members in addition to business stakeholders.

• Deep understanding of modern software development practices, technologies, and techniques.

• Strong understanding of data governance, data stewardship, data quality, data privacy, and data security.

• Ability to work across multiple environments and source data systems in cloud, on-premises, and hybrid.

• Understanding of data domains in AgTech, Manufacturing, Supply Chain, Sales, Finance, HR is an asset.

• Familiarity with databases and analytics technologies in the industry, including Data Warehousing, Data Lakes, ETL and Relational Databases.

• Innovative, curious with strong analytical and problem-solving skills.

• Strong focus on delivery through collaboration with team members cross functions.

Interpersonal Skills and Characteristics

• Able to collaborate with both the business and IT teams to define the business problem and refine the requirements for application integration initiatives.  

• Flexibility to balance competing initiatives, multi-task between project development and customer support, and adapt to changing business and technical requirements.

• Good judgment, a sense of urgency, and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

• Strong drive to stay current with industry best practices and trends on application integration technologies.

Others:

Direct reports:  Yes

Travel: 10%

As a data engineer at Day & Ross, you will be a key team member leading us through our digital transformation.  Your primary role will be to design and build enterprise data sets and pipelines using modern tools that will be used to generate insights that fuel our business.  You will work closely with a team of IT and business professionals to ensure our enterprise data needs are understood and we have the right data & analytics solutions in place to support our needs.

How You’ll Help

• Gather, document, and communicate data requirements, specifications, and assumptions.
• Collaborate with data architects, scientists, analysts, and business consumers to prepare data models and Power BI data sets for a variety of uses ranging from operational reporting to more advanced data science solutions.
• Transform data into facts and dimensions using SQL.
• Validate and test data models for accuracy and performance.
• Troubleshoot and resolve data issues and anomalies.
• Provide data insights and recommendations to support business decisions.
• Design, build, test, & optimize data pipelines to support numerous business analytics initiatives and solutions.
• Design, build, test, & document data structures and models that are accurate, secure, timely, and can be trusted by the business.
• Propose & create innovative and automated processes to ensure data integrity, completeness, and accuracy.
• Educate & train other team members on the enterprise data assets available, how they have been constructed, and how they can be used.
• Participate in data governance activities to drive high data quality and standards and support data cleansing initiatives.
• Participate in agile ceremonies like daily stand ups, product demos, retrospectives.

Your Skills & Experience: 

• Bachelor’s or master’s degree in computer science or related education with at least six years of work experience in data management disciplines including data integration, modeling, & optimization.
• Strong experience in designing & building data warehousing, data lake, data ingestion, business intelligence, and analytics solutions.
• Strong experience building data acquisition & ingestion with a variety of patterns and techniques include batch, streaming, replication, API, etc. for structure and unstructured data.
• Hands on experience working with a variety data structures and formats including relational, star schema, columnar, JSON, Parquet, etc.
• Hands on experience delivering modern data & analytics platforms & technologies including  Snowflake, Power BI, Informatica, ETL tools.
• Knowledge and experience building and deploying advanced analytics models using ML Ops.
• Strong experience with modern data programming languages including SQL, NoSQL, PL/SQL.
• Familiar with data modeling tools and techniques.
• Experience developing in modern analytics programming languages include Python, R, Scala, and others.
• Working knowledge of modern BI platforms including Power BI.
• Curious about modern digital technologies and passionate about keeping skills & knowledge current with the industry.
• Confident self starter that can work in a team environment as well as independently.
• Works with a high sense of urgency to deliver maximum value.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Data & Analytics Training & Support Specialist plays a significant role in the digital transformation at Day & Ross.   Acting as an expert in data and business intelligence, you will be accountable for ensuring your business partners are aware of, have easy access to, and can use the information needed to make business decisions and drive action.  You will be a data thought leader capable of demonstrating how using data can improve business results and you will coach others how to effectively use data and business intelligence tools to do the same.

How You’ll Help

• Serve as a data domain expert in the operations function of our business.
• Partner with the business function to understand their reporting needs and drive usage and adoption of data & technology solutions to meet those needs.
• Design and develop reporting & analytics solutions using Power BI.
• Train and coach business users to become proficient and self supporting.
• Drive the use of business intelligence tools across all levels of the organization.
• Promote business-led delivery of data & analytics; coach & train employees to make use of technology and information to execute their daily roles.
• Act as a Data & Analytics subject matter expert capable of demonstrating the full range of capabilities offered within our data and BI tool kit.

Your Skills & Experience: 

• Bachelor’s degree in business, science, or any field with relevant Data & BI experience
• Minimum three years of experience in a Data & Analytics centric role
• Experience in Transportation or Logistics function or industry is an asset
• Experience with Trimble Truckmate is an asset
• Ability to combine technical understanding with domain knowledge to guide solution design to meet business needs
• Strong capability and experience using Power BI
• Strong knowledge of data models including dimensional modeling and star schema
• Knowledge of database platforms, database design, and experience using structure query language to access and analyze data sets
• Analytical and problem-solving skills and attention to detail 
• Ability to adapt and respond to change 
• Excellent communication & influencing skills with an ability to engage both data engineers and business partners to achieve targeted outcomes 
• Able and willing to collaborate in a team environment and exercise independent judgment
• Proven ability to quickly learn new technologies, applications, processes, and procedures
• Curious about modern digital technologies and self driven to stay current on industry trends.

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a data engineer at Day & Ross, you will be a key team member leading us through our digital transformation.  Your primary role will be to design and build enterprise data sets and pipelines using modern tools that will be used to generate insights that fuel our business.  You will work closely with a team of IT and business professionals to ensure our enterprise data needs are understood and we have the right data & analytics solutions in place to support our needs.

How You’ll Help

• Gather, document, and communicate data requirements, specifications, and assumptions.
• Collaborate with data architects, scientists, analysts, and business consumers to prepare data models and Power BI data sets for a variety of uses ranging from operational reporting to more advanced data science solutions.
• Transform data into facts and dimensions using SQL.
• Validate and test data models for accuracy and performance.
• Troubleshoot and resolve data issues and anomalies.
• Provide data insights and recommendations to support business decisions.
• Design, build, test, & optimize data pipelines to support numerous business analytics initiatives and solutions.
• Design, build, test, & document data structures and models that are accurate, secure, timely, and can be trusted by the business.
• Propose & create innovative and automated processes to ensure data integrity, completeness, and accuracy.
• Educate & train other team members on the enterprise data assets available, how they have been constructed, and how they can be used.
• Participate in data governance activities to drive high data quality and standards and support data cleansing initiatives.
• Participate in agile ceremonies like daily stand ups, product demos, retrospectives.

Your Skills & Experience: 

• Bachelor’s or master’s degree in computer science or related education with at least six years of work experience in data management disciplines including data integration, modeling, & optimization.
• Strong experience in designing & building data warehousing, data lake, data ingestion, business intelligence, and analytics solutions.
• Strong experience building data acquisition & ingestion with a variety of patterns and techniques include batch, streaming, replication, API, etc. for structure and unstructured data.
• Hands on experience working with a variety data structures and formats including relational, star schema, columnar, JSON, Parquet, etc.
• Hands on experience delivering modern data & analytics platforms & technologies including  Snowflake, Power BI, Informatica, ETL tools.
• Knowledge and experience building and deploying advanced analytics models using ML Ops.
• Strong experience with modern data programming languages including SQL, NoSQL, PL/SQL.
• Familiar with data modeling tools and techniques.
• Experience developing in modern analytics programming languages include Python, R, Scala, and others.
• Working knowledge of modern BI platforms including Power BI.
• Curious about modern digital technologies and passionate about keeping skills & knowledge current with the industry.
• Confident self starter that can work in a team environment as well as independently.
• Works with a high sense of urgency to deliver maximum value.

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

What you will be doing:

The Fraud department is a centralized unit dedicated to the detection and prevention of fraud while ensuring an excellent customer experience. The Loss Prevention function operates on a 24/7 inbound and outbound environment. As front-line Detection Analyst, you will play a critical role in delivering an excellent customer experience whilst protecting customer assets. You will be instrumental in enhancing and protecting customer relationships through account monitoring and transaction verification. The Fraud Detection Analyst will report directly to the Team Lead, Fraud Operations 

Is this role right for you? In this role, you will:

• Detect, prevent and monitor fraudulent activity with respect to the Bank’s day-to-day banking products by: 
  • Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring. 
  • Making decisions, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder to discuss the activity. 
  • Create detailed fraud claims cases and dispute cases for review and work by the Senior Fraud Analyst team 
  • Working closely and effectively with the rest of the Fraud Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly. 
  • Working effectively with the team to identify the potential points of compromise to minimize risk to the Bank and our customers 
  • Escalating new/emerging fraud trends to management so that new fraud strategies can be implemented 
  • Reviewing fraud caught and missed daily to ensure continuous improvement in fraud detection 
  • Maintaining knowledge and understanding of all procedures, products & services related to role 
• Achieve and maintain required service level standards by: 
  • Operating at optimal efficiency to ensure individual and departmental productivity goals are attained 
  • Responding to incoming telephone and written inquiries from customers as required 
  • Communicating with other Bank departments to resolve inquiries relative to fraud issues and/or complaints 
  • Strictly adhering to schedules thereby ensuring prompt customer service and response time. 
  • Follow customer problem resolution process to take ownership of customer concern and resolving customer issues at first point of contact. 
  • Accurately completing fraud reports with all required information to facilitate the expeditious adjudication of fraud file 
• Minimize Fraud risk and losses by adhering to Tangerine’s policy, procedures and key controls; 
• Prioritize and process customer requests (i.e. inquiries, transactions, case work) in a timely manner 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset
• Minimum 2-3 years of experience in the Financial industry
• Previous experience in working in a fraud function an asset
• Working knowledge Fraud Detection/AML software applications
• Fluent in French is considered an asset
• Ability to work in a dynamic environment where processes and procedures are constantly refined
• Ability to work effectively as an individual and in a team, with minimal supervision
• Ability to remain professional and empathize with the situation of an irate and/or upset customer
• Strong listening skills with the ability to assess the needs and concerns of the customer
• Strong verbal written and communication skills in English
• Strong interpersonal skills
• Strong attention to detail and organizational skills

Hiring & Training Details:

• Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
• Position Start Date: 18th March 2024
• Position Status: Full Time

 
Training & Work Shift Details:

• Must be available to attend onsite training from Mon- Fri (8 am - 4 pm OR 9 am - 5 pm)
• Our business operates every day of the week, from Monday to Sunday, between 8:00AM and 12:00AM.
• Total shift is 37.5 hours per week.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

If you are interested to submit your resume for future opportunities, APPLY NOW!

What is the opportunity?

This is an exciting opening for a Senior Software Developer to work with a talented team of individuals as part of FIAT. You will join an agile squad that builds in-house applications and integrates vendor products for our UK Regulatory Reporting business in Finance IT. You will be responsible for designing, developing and enhancing Axiom tool for UK regulatory reports. We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.

What will you do?

• Provide solution for the development of the Axiom objects and process optimization.
• Review SQL Queries to handle performance tuning exercises.
• Collaborate with upstream and downstream teams for Development, support and bug fixes & ensure code/configuration written meets the predefined company and team standards.
• Prepare and execution of detailed unit test cases to test the Axiom code in Controller View.
• Coordinate implementation including packaging of code and obtaining the required approvals.
• Participate in process and practice improvement at RBC Axiom SME level in areas of software development, testing and release management.
• Conduct analyses of organizational needs and goals for the development and implementation of application systems.

What do you need to succeed?
Must have:

• 5+ years of development experience including minimum 3+ years of Oracle SQL development
• Experience in Unix Scripting
• Hands-on experience in technical design, development (coding/testing/debugging), and implementation of application
• Knowledge of Python

Nice-to-have:

• Development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports) will be trained on Axi
• Experience with various DevOps pipeline and cloud tools such as Jenkins, GitHub, JIRA, Confluence, UCD, Artifactory, etc.
• Experience working with ML or AI tools

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Additional Job Details

120 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-09-24

2025-01-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR & BMCC, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business, and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

The selected candidate will be working in a fast-paced environment in the Brand, Marketing, Communications and Citizenship (BMCC) Technology team supporting digital

What will you do?

• Deliver technical solutions through software development - to primarily agile-based projects – that adhere and align to standardized coding practices at RBC
• Lead the development of providing an array of solutions that align with business initiatives, requirements – including, but not limited to, applications, scripts, pipelines, jobs, and more
• Passionate about staying on top of good coding practices such as peer code reviews, pair programming, pull request management, git rebasing, code merging, git branching
• Participate & contribute to all Agile ceremonies and initiatives from initiation to final release, closely working with Quality Engineers, Business Analysts, Operations & Support, Product Owners and Scrum Masters – including sprint planning, daily stand ups, product demos & retrospectives
• Accountable with making decisions in conjunction with other managers, peers, and leaders, and staying on top of the proposed path forward; having an open line of communication and ensuring that communication is emphasized on all relevant channels
• Being a proactive person of communication, particularly with written and oral communication; ensuring that there are documents for all kinds (i.e., design documents, Runbook/Playbook documents, coding documents), opening meeting invites for quick discussions, et. al
• Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team
• Has an open line of communication, particularly with Satellite offices, adjacent team members and an openness to share frequent updates, as needed
• A sense of design and architecture – discussing with Architects on proposed designs, covering all scenarios and potential limitations, a willingness to change and discuss with leaders, before moving on towards the implementation of the solution

What do you need to succeed?     
Must-have

• 2+ years experience in professional, production-grade software development, or 2+ equivalent years of relevant experience working on highly-scalable, moderately complex technical projects
• Has experience with one of the following programming languages: Javscript, Node.js
• Exposure to any modern technical framework such as Next.js, React, Angular, Apache Airflow
• Strong experience working in an Agile environment, working with project teams to deliver small to largely complex projects
• Comfortable with presenting prototypes, enhancements and facilitating questions with insightful responses to a varying range of audiences (i.e., business sponsors, product owners, adjacent technical teams, etc.) during agile ceremonies, adhoc and/or when needed
• Excels in working on multiple initiatives concurrently, with a good understanding of project timelines and priorities
• Strong written and oral communication skills with the ability to work cross-functionally to articulate, measure and solve issues

Nice-to-have

• Working with big data warehouses and ETL pipelines is an asset
• Some theoretical or practical knowledge of Cloud technologies, including (but not limited to) Docker, Kubernetes, OpenShift Cloud Platform, Azure, AWS
• Has a passion for autonomy, solving problems, designing & architecting solutions at scale, with a sincere willingness to learn and teach from peers and other teams
• Interested in diving into unknown and potentially disruptive technologies and topics like Generative AI, synthetic data & building for the future

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

#LI-HYBRID

#LI-POST

Job Skills

Active Learning, Application Integrations, Detail-Oriented, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)

Additional Job Details

120 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-11-12

2024-12-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above