Learning & Development Clerk III Full-time Job

Are you a professional with exceptional interpersonal and conflict management skills who places a high value on assisting your team members to achieve their business goals?  Do you consistently meet deadlines through your organizational skills, commitment, creative problem solving and ability to manage multiple stakeholder relationships?  If yes, then you may consider this opportunity to become an integral member of an excellent team. 

As a Learning & Development (L&D) Clerk, you will be working in a highly independent environment, providing administrative support to the Learning and Development team within Edmonton Transit Service (ETS).

Your success will be measured by your ability to provide support to a diverse team, manage multiple priorities and meet deadlines.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Research, develop, implement and evaluate processes and procedures to support the effective management and delivery of learning and development programs and initiatives such as: Operator training programs, ETS employee and retiree badge administration, maintaining the Track-it database, employee file management, Operator assessment communication, provincial reporting requirements, etc
• Compile and present reports detailing training proposals, training profiles, resource and cost requirements, and expected learning outcomes based on the objectives provided
• Independently manage the administration of ongoing learning programs and sessions, including maintaining course materials and information, coordinating sessions and managing training spaces, monitoring the training scheduling, and maintaining the calendar for the L&D area
• Work collaboratively with the Hiring and Recruitment area to identify anticipated trainee numbers and recruitment timelines, and Instructor availability
• Independently create and implement yearly learning and development plans, including:
  • Plan, create, and schedule Transit Operator and Community Service Operator training classes
  • Plan, create, and schedule hiring assessment sessions
• Work closely with the Supervisor, Learning and Development and Senior Instructor to ensure all course content is up to date and meets best practice/industry standards, including:
  • Maintain and update all course outlines (including the storage of archived course outlines) and the training course catalog
  • Liaise with Operation and accreditation bodies (such as Canadian Urban Transit Association (CUTA)/MCPCC and Alberta Transportation)
• Contact firms and individual customers to secure payment of accounts, conform with regulations and deals with other similar situations
• Calculate, prepare, issue, and/or submit bills, invoices, and other payment records for billable documents or services
• Gather, compile, and verify information and perform data entry, and transfer information from reports, files, and other documents into prepared master sheets, documents, and other training record keeping systems
• Prepare, assign, track, and monitor Instructor certification requirements for the training center
• Write memos and letters for ETS training projects such as ROADEO, Smart Fare etc. for approval/issuing by ETS operations and communications groups, as well as minutes for the Learning and Development business unit
• Other duties as assigned

Qualifications

• Completion of Grade 12 (or higher, or equivalent), including business subjects with emphasis on general office practices or the area of specialization
  OR
• Completion of an appropriate certificate program from an approved business school/college
• A minimum of three (3) years of progressively responsible and diversified office experience with an emphasis on training administration, including administration of course content and materials, working independently and as part of a team, and/or managing schedules for various internal and external stakeholders
• Demonstrated experience in working independently, supervising less experienced staff, and initiating, completing and evaluating projects
• Advanced knowledge of Google Workspace (Gmail, Calendar, Sheets, Docs, etc), Microsoft office and Ariba
• Considerable knowledge of business communication, including spelling and grammar
• Considerable knowledge of modern office practices, procedures and equipment
• Ability to make decisions in accordance with established policies and procedures
• Ability to maintain and prepare moderately complex records and reports
• Excellent organizational and time management skills, including the ability to work independently
• Problem solving skills, including the ability to resolve conflict in a collaborative, professional manner
• Ability to understand and execute verbal and written instructions
• Ability to build and maintain strong relationships with a variety of internal and external stakeholders
• Demonstrated ability to provide a high standard of thoroughness, accuracy, and attention to detail while managing a heavy workload, adjusting priorities, and maintaining stable performance under pressure
• Proven ability to foster a positive and productive work environment with the ability to motivate and influence others
• Exceptionally strong communication (written and verbal), customer service, interpersonal and decision making skills and the ability to establish and maintain effective working relationships in a multidisciplinary team environment
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture 
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Applicants may be tested

Closing Date: Mar 13, 2024 11:59:00 PM (MDT)

Work Location(s): Ferrier Garage, 8620 - 58 Ave Edmonton T6E 5G3

Edmonton is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region.