The Credit Analyst is responsible for contributing to the resolution of accounts working collaboratively with customers as well as across functions of the business. Your responsibility is to collect outstanding moneys to increase our Working Capital. This position is all about communication and relationship building. This person must be committed to driving results to achieve strategic cash targets.

Location: Somerville, NB

How You’ll Help

• Maintain a portfolio of accounts, maintaining aged AR balances within KPI targets.
• Identifies and develops strategies for the resolution of troubled accounts to minimize loss.
• Resolve collection issues via phone, email, 3rd party payment houses, etc.
• Collaborate across departments to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices within payment terms and credit limit.
• Monitor account portfolio aging daily to ensure alignment with established targets.
• Facilitate virtual and in-person meetings to correct and align internal stakeholders with external customers.
• Work with internal teams to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding).
• Interpret customer contracts.
• Other related duties as may be required.

Your Skills & Experience: 

• Post-secondary education in business administration, accounting or related field.
• PCMP, CCA, or CCP designation through the Credit Institute of Canada, or equivalent, a strong asset.
• 1-3 years’ experience in a credit/collections role, preferably in the transportation industry. 
• Adjudication experience a strong asset.
• Exceptional customer service focus and relationship building skills.
• Strong communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely.
• Strong MS Suite skills; Outlook, Excel; must possess the aptitude for learning new programs; AS400, Truckmate, Oracle, SideTrade, Power BI – an asset; 
• Must be adaptable with a strong proficiency to learn new programs/platforms and find efficiencies.
• Resiliency and persistence to resolve outstanding AR between external and internal stakeholders while maintaining the customer relationship.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting while managing multiple customers.
• Ability to multitask and prioritize in a deadline driven environment.
• Strong sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• Maintain composure under high-pressure situations and difficult conversations.
• Ability to understand transportation documentation and verbiage.
• Ability to identify early warning signals relating to potential cash flow issues.
• Understanding of freight flow, pricing, and order to cash process.

To apply, visit our Careers page at dayross.com

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Available Shifts: 11:30pm - 8am Sunday- Thursday

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

As P&D Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management, team development and for building and maintaining strong relationships with the broker and driver stakeholder group. Developing an engaged and motivated dispatch team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will play an important role in the overall success of the operations and will work collaboratively as part of the terminal leadership team to ensure a high performance, inclusive and respectful workplace focused on safety, customer satisfaction while creating efficiencies, maintaining costs for the company and revenue for the broker/driver community. 

How You’ll Help

• Safety, Service & Cost – follow to business expectations and established KPIs
• Ensure customer freight is picked up and delivered within our service matrix.
• Quality of Service – maintain process and quality standards by following prescribed process and demanding same of your team 
• Process Improvement –  drive out inefficiencies, suggest improvements to reduce rework and defects
• Individual and Team Productivity – ensure all shipments are worked daily, with comments and cause codes, as required
• Customer relations – Customer focused and maintain a high level of service to both internal and external customers
• Training & Development – train, guide and mentor members of the dispatch team to ensure a cohesive and productive entity
• Equipment management – responsible for the overall requiments of your terminal and overseeing the quality of the equipment.
• Other duties and/or responsibilities as required

Your Skills & Experience: 

• Post-secondary education, preferably in logistics or business administration 
• A suitable combination of education and experience may be considered
• Minimum 5 years’ experience in transportation or operations including LTL and city route planning, route optimization
• Proven experience building successful relationships with Owner / Operators and drivers
• Good working computer literacy in MS Office, AS400, Truck Mate and dispatch software; ability to learn and implement new systmes
• Demonstrated experience in managing and motivating people
• Experience understanding contracts and budgets
• Proactive thinker with the ability to correctly anticipate and identify issues, decisively solve problems, and implement plans to meet terminal requirements
• Must be proficient in MS Outlook, Excel & Word; web based programs, AS400 – an asset; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills and conflict resolution skills
• excellent communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Exceptional judgment and decision making
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hours: 1pm -11pm Monday - Thursday

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.  
• Communicates monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly toolbox meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the AM schedule for the terminal is followed.  
• Works with the Operations Manager to track monthly performance stats for the dock  
• Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties related to dock operations as may be required. 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.