Operations Supervisor Full-time Job
Apr 5th, 2024 at 13:27 Management Fredericton 187 views Reference: 5882Job Details
Hartland, NB
The Operations Supervisor is responsible for leading the Truckload planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Linehaul, Local P&D, Customer Service and Terminal teams.
Accountable for ongoing training and development of the Planning team, onboarding and training of new staff, ensuring day to day functions of the Planning team are accomplished, scheduling and assigning personnel.
How You’ll Help
- Manage and make decisions referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize service and efficiency (empty miles / reduced selling / trailer utilization)
- Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions.
- Work with Planners to assist and guide with resource assignment and any network issues.
- Work with Local P&D and terminal staff to coordinate on time performance.
- Work with drivers and brokers to ensure on time pick up and delivery.
- Serve as an escalation point of contact for drivers.
- Review truckload issues and resolutions.
- Monitor network; identify and escalate and solve service issues.
- Liaise with terminals and customers updating daily ETAs.
- Review and complete daily TL on-time reports; escalate issues to Broker Services team and Planners.
- Assist with overflow phone calls.
- Scheduling of Planners / Dispatchers vacation time.
- Support Operations by covering for planners during vacations / absences.
- Be liaison between TL Customer Service and the TL Planners
- Other related duties as may be required.
Your Skills & Experience:
- Minimum of secondary education, with preference of post-secondary education in logistics or business administration.
- A suitable combination of education and experience may be considered.
- Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry.
- Prior experience with TruckMate and PeopleNet an asset.
- Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs.
- Strong customer service focus, and relationship building skills.
- Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
- Troubleshooting and problem-solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
- Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting.
- Ability to multitask and prioritize in a deadline driven environment, appropriate sense of urgency.
- Ability to collaborate with others to meet customer expectations.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Company Description
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.