The Account Manager is responsible to work on opportunities across the Victoria/Vancouver Island territory, representing the business to all levels of decision makers within the accounts. 

The purpose of this role is to solution sell the full scope of services to new customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth.   

How You’ll Help

• Sells into accounts, services new accounts, and manages an existing client base. 
• Acts proactively to create opportunities for new business with existing accounts. 
• Builds relationships with potential new and existing accounts to grow & retain business in Canada and the US. 
• Generates sales leads by networking, cold-calling prospects and building relationships as part of a coordinated sales strategy. 
• Creates sales strategies by gathering market information, analyzing opportunities and documenting sales methodology. 
• Prepares presentations and delivers to prospective clients. 
• Maintains accurate customer files. 
• Works with operations to address issues with scheduled shipments. 
• Other related duties as may be required. 

Your Skills & Experience: 

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Previous Transportation or operational experience is preferred; various roles within transportation would be beneficial. 
• A minimum of 1-2 years’ experience in outside sales, sales support/customer service or business-to-business sales. 
• A solid network and client base to call upon is preferred.
• Strong interpersonal skills and a desire to resolve problems in a timely fashion. 
• Considerable tact, courtesy and diplomacy are required when dealing with Customers, either existing or new. Problem solving demands require immediate action, to ensure the consistent application of strategies for growth. 
• Excellent communication and negotiation skills. 
• Proven experience in freight brokerage sales, with a desire to grow professionally. 
• Computer skills in Microsoft Office, Windows environment are key to succeeding in this role. 
• Out-going "Hunter" personality. 
• Demonstrated customer relationship skills. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages an asset
• Able to work with little supervision
• Subject to a criminal background check prior to employment
• Travel required.
• Regular short distance travel via car.
• Occasional long distance travel via flight.
• Work requires attendance at customer sites. Customer environment may vary.
• Home office environment and flexibility.
• Office environment with extended periods of sitting in a workstation, utilizing the phone or working on a computer.
• Extended period sitting in a work station working on a computer and on a phone
• Normally Monday to Friday, daytime hours but may be required outside of these hours. 
• The position has a high degree of latitude in setting priorities and scheduling own work. 

 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Monday to Friday 8am - 4pm 

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to. 

How You’ll Help: 

• Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer. 
• Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments. 
• Answer phones from drivers and customers. 
• Review yard check to ensure freight is not missed and trucks are on schedule. 
• Coordinate drivers to come back for second round of deliveries. 
• Coordinate daily P&D requirements. 
• Monitor driver performance and report finding to manager. 
• Identify areas for improvement and efficiencies. 
• Perform clerical duties for compliance and broker pay as required. 
• Other related duties as may be required.  

Your Skills and Experience: 

• An understanding of the geography of the area 
• High School graduate or equivalent  
• Transportation background in dispatch, dock supervision (2-3 years) 
• Computer literate in Excel and Word 
• Equipment knowledge is an asset 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies 
• Results focused 
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc. 
• Must have a strong sense of urgency 
• Good communication skills 
• Must be able to work under a flexible work schedule  
• Must be a hands-on operator, trainer, coach and mentor 
• Must be able to build and maintain relationships  
• Must be a self-starter 
• English required; other languages an asset but not required 
• This position will be accountable to the Hub Manager and will receive general guidance as needed 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Work Hours: Sunday - Thursday 11pm -7am

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.

How You’ll Help

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
• Load and unload cargo
• Promptly report all incidents or accidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery.
• Report continuing performance and attendance issues to supervisor
• Answer questions and coach team members on all dock area processed or equipment operation.
• Maintain records and documents as required
• Assist in training workers on equipment operation and company safety policies and procedures.
• Effectively communicate issues to supervision, management and other leads/employees
•  Assist whenever necessary and other duties that may be assigned.

Your Skills & Experience: 

• 2+ years in leadership role within trucking or 3PL comapny
• Forklift certified 2+ years experience
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Results focused
• Communication skills - advanced
• Computer skills – accuracy, MS products, Truckmate AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hours: Per need basis to cover for shifts

Florenceville-Bristol, NB, Canada

The Job Advertisement Template - General is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help

• Move trailers to and from the dock doors.
• Park and organize equipment in the yard.
• Conduct a yard check which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers.
• Conduct reefer check including unit number, reefer settings and fuel level. 
• Seal trailers and verify required.
• Ensure yard is clean and operated in a safe manner.
• Report any incidents of safety violation or security breaches.
• Other related duties as may be required. 

Your Skills & Experience: 

• Previous Transportation or operational experience is preferred, at least 1 year experience driving a shunt truck is preferred. 
  • Class 1 license preferred but not necessary with applicable experience.
• Self-motivated.
• Safety-minded.
• Communication skills – good.
• Able to work deadlines in high transactional environment.
• Results focused.
• English, other languages an asset
• Able to work with little supervision

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Grand Falls, NB, Canada

Work Schedule: 4 Days on 4 Days off. Rotating shifts (6am -6pm and 6pm 6am)

The Job Advertisement Template - General is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help

• Move trailers to and from the dock doors.
• Park and organize equipment in the yard.
• Conduct a yard check which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers.
• Conduct reefer check including unit number, reefer settings and fuel level. 
• Seal trailers and verify required.
• Ensure yard is clean and operated in a safe manner.
• Forklift Work when necessary 
• Assist Linehaul and P&D Drivers with locating, positioning and other equipment requirements.
• Assist on Dock regularly.
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs)
• Operating a Forklift in congested areas.
• Report any incidents of safety violation or security breaches.
• Other related duties as may be required. 

Your Skills & Experience: 

• Previous Transportation or operational experience is preferred, at least 1 year experience driving a shunt truck is preferred. 
  • Class 1 license preferred but not necessary with applicable experience.
• Forklift Certification.
• Ability to lift up to 75 lbs.
• Self-motivated.
• Safety-minded.
• Communication skills – good.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• English, other languages an asset
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Logistics Specialist for Eastern Canada Flatbed will source and coordinate freight across North America. This role will also serve as a liaison between all Flatbed Divisions, and will work closely with each team to maintain efficiency and grow profitability.  The ideal candidate will be sales focused and highly in tuned with the customers needs.

How You’ll Help

Sales 

• Source LTL and FTL loads in support of D&R fleet 
• Provide quotes for high volume clients in an expedited fashion
• Work closely with Sales Reps across Canada to provide updates on fleet availability and loading trucks 
• Broker loads to D&R approved carriers
• Other related duties as may be required

Operations

• Support Dispatch by communicating with customers and drivers regarding routes, delays, etc.
• Booking pickup and Delivery times as required.

Your Skills & Experience: 

• Experience with Flatbed brokerage and quoting
• Previous Transportation or operational experience is required.
• Communication skills - advanced
• Computer skills – accuracy, MS products, Truck Mate, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset
• Able to work with little supervision

To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hours: Midnight - 8am Monday to Friday

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hours: 2pm -10pm Monday - Friday

The Administrative Coordinator supports the business by coordinating the full range of administrative processes at the terminal in order to ensure the timely and accurate delivery of freight to the end customer.   

You will be a positive representative of our organization by demonstrating professionalism, and appropriate urgency. You will work closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. 

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner. Establish and maintain files and records.  
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees; attend meetings, take notes, and follow up on decisions within area of responsibility 
• Order office supplies and maintain inventory for the terminal 
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees 
• Redirect documents intra- and inter-terminal as well as to customers as needed 
• Manifest and arrange appointments via fax, email, and telephone. Call customers regarding appointment change, status, rescheduling, and issues regarding appointment. Schedule driver appointments. Update system with appointment information.  
• Prepare manifests for trucks crossing from Canada to US border and vice versa 
• Verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete 
• Input pick up BOL’s and update POD’s. Upload and edit EDI files. Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present 
• Track and update system information on shipments for agent delivery. 
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures 
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies. 
• Reporting: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering. 
• Mentor and train office staff in procedures and in use of current software 
• Dispatch some night runs/shifts 
• Other related duties as may be required 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. 
• Communication skills - advanced 
• Computer skills – accuracy, Truck mate MS products, AS400, web based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.