| Position Summary |
BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Participates as a member of the School’s leadership team, with involvement in all operational functions outside of the specialized teaching areas. Acts as operational liaison of the Dean’s Office and the School; supports the School’s communications and marketing activities. Facilitates development of operating and capital plans. Leads initiatives to optimize operations.
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| Duties & Responsibilities |
KEY ACCOUNTABILITIES:
- Participates as a member of the School’s leadership team, with involvement in plans and decisions for all operational functions outside of specialized teaching areas. Acts as operational liaison for the Dean’s Office and the School.
- Manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Delivers specialized expertise to address the School’s unique operational requirements.
- Monitors expenditures to meet established financial objectives. Manages the School’s day-to-day expense management relating to procurement, contract administration, donations, and other operational processes. Manages operational reporting and related analysis, working closely with the Associate Director Finance.
- Manages the School’s day-to-day operational activities and processes, including hiring, training, attendance, workspace and equipment management, and facility improvements. Supports development of operating and capital plans in collaboration with the School’s leadership team.
- Develops and implements administrative and operational processes and standards in consultation with the Dean. Leads improvement initiatives aimed at optimizing operational efficiency and managing costs. Manages project viability assessment, planning and execution.
- Supports the integration of enrolment planning to the School’s budget, in collaboration with Associate Director Finance and Institutional Research to collectively make recommendations to mitigate challenges and support BCIT’s financial goals.
- Reviews and monitors enrolment for school programs to effectively maximize class set sizes. Provides support to development of enrolment plans, business cases for the School’s projects and initiatives, and new program proposals.
- Supports Associate Deans with people management activities, fostering a positive and engaging work environment, and ensuring all practices are aligned with Human Resources policies and programs. Manages all staff planning processes, emphasizing development, engagement and performance.
- Implements the necessary controls to monitor and identify operational risks, while also overseeing quality assurance, compliance and efficiency. Ensures operational compliance with Institute policies, processes and collective agreements, industry best practices, and provincial and federal regulatory requirements.
- Ensures the School’s leadership team is kept apprised of operational matters that could impact achievement of the School’s goals. Conducts analysis, prepares various reports and delivers presentations on achievements, challenges and emerging issues.
- Supports the School’s communications and marketing, including all related documents, publications and reports. Ensures staff, students, and key partners have ready access to important information, services, and outreach activities.
- Leads and/or contributes expertise to School initiatives and special assignments in support of school and Institute goals. Also represents the School on committees and task groups.
- Liaises and communicates with external partners on contracts, agreements, reporting and other operational matters.
- Researches and maintains awareness of emerging trends and best practices, identifying opportunities to enhance operational functions and to support achievement of the School’s goals.
- Manages directly and indirectly reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.
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| Qualifications |
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in business with a focus on operations, human resources and business management
- An equivalent combination of education and experience may be considered
- Minimum 6 years’ experience at progressive levels of responsibility in operations, human resources and project management, preferably in a post-secondary setting.
- Advanced knowledge of operational management
- Advanced planning skills, with ability to facilitate development of operational and capital plans and related budgets.
- Solid project management skills with demonstrated ability to lead operational improvement initiatives
- Advanced business acumen with ability to exercise sound and critical judgment and make operational decisions on a day-to-day basis
- Excellent communication, interpersonal and customer service skills with the ability to develop rapport with internal and external stakeholders, and work with staff at all levels.
- Advanced analytical skills with ability to manage and engage in research, analysis, and development of a diverse range of reports.
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