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We are currently hiring a Temporary Full-Time Member Service Agent (Remote) to join our Evo Car Share team!

This role is scheduled for the overnight shift, Tuesday to Saturday from 10:00 PM to 6:00 AM. The contract is anticipated to run until June 30, 2026.

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.  

Who you are:

• You take initiative and love going above and beyond to deliver exceptional customer service 

• You bring positive energy and thrive in a fast-paced environment where every day is different 

• You’re a creative problem solver with strong analytical and organizational skills  

• You’re an active listener who is sympathetic and empathetic when working with customers 

• You prioritize work-life balance and are open to a flexible shift work schedule 

• You’re eager to hop in and grow! Your personal development and career are important to you.  

What you bring:

• At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. 

• At least two years’ experience in customer service, preferably in a call center setting. 

• Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). 

• Bonus skills: Rapid-fire typing skills (40 wpm). 

Other Requirements:  

• Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.   

• The shift bid process is seniority based (Length of Service / Hire Date), and shift work. 

• Team Members will select two six-month schedules (Jan – June & July – Dec) 

• Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling. 

• We offer shift differentials after 6pm and on Sundays.  

• We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance. 

• Must successfully pass a background check, which may include a criminal, identification, and reference checks.

Once here, you will:  

• Flex your customer service skills to quickly address Member inquiries and resolve issues. 

• Use several platforms including phone, email, & live chat to provide exceptional customer service; 

• Continuously identify opportunities to empower and build long lasting Member relationships.  

• Perform administrative tasks based on the department’s evolving business needs. 

• Actively participate in job specific training to reach your full potential 

• Work in a remote, flexible work environment that fits your lifestyle. 

Internal Applicants: The last day to apply for this role is end of day January 16, 2026. Please note this is a Grade 6 position.

The hourly rate range for this position is $23.98to $29.98and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

We are currently hiring an Insurance Advisor or Senior Insurance Advisor based in our Vernon location. 

Becoming an Insurance Advisor puts you on the path towards a fulfilling career as a Senior Insurance Advisor within only 12 months. Your passion to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.  

As a Senior Insurance Advisor or Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia. 

Who you are 

• You see the big picture with a keen eye for the details. You exercise good judgment and make decisions based on risks, costs, and benefits.   

• You work well under pressure. You balance multiple priorities and adapt quickly when things change.  

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

What you bring 

• At least 1years' experience ofgeneral insurance experience, including one year experience selling homeowners insurance.  

• Level 1 or 2Insurance license 

• Completion ofAutoplanEssentials  

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC 

• Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

• Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.  

What a typical day looks like 

• Independently issue BCAA insurance products and services to current and new customers to meet their needs. You’ll help them secure and/or renew their policies by reviewingcurrent coverage and making recommendations.  
• Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers. 
• Achieve sales and productivity goals while upholding BCAA andAAA/CAAMember experiencegoals and underwriting guidelines. 
• Lead customer accounts and documentation, from processing payments to issuing new,renewal, endorsements and cancellations forInsurance policies, BCAA Memberships, and additional products and services. 
• Increase your industry knowledge and expertise towards becoming a team lead or people leader. You’ll participate in BCAA’s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.  

The salary range for an Insurance Advisor position is $46,768.44 to $58,460.52 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%. 

The salary range for a Senior Insurance Advisor position is $51,453.60 to $64,317.00 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%. 

Internal Applicants: The last day to apply for this role is end of day Janaury 20, 2026..

We are currently hiring an Insurance Advisor or Senior Insurance Advisor based in our Vernon location. 

Becoming an Insurance Advisor puts you on the path towards a fulfilling career as a Senior Insurance Advisor within only 12 months. Your passion to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.  

As a Senior Insurance Advisor or Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia. 

Who you are 

• You see the big picture with a keen eye for the details. You exercise good judgment and make decisions based on risks, costs, and benefits.   

• You work well under pressure. You balance multiple priorities and adapt quickly when things change.  

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

What you bring 

• At least 1years' experience ofgeneral insurance experience, including one year experience selling homeowners insurance.  

• Level 1 or 2Insurance license 

• Completion ofAutoplanEssentials  

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC 

• Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

• Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.  

What a typical day looks like 

• Independently issue BCAA insurance products and services to current and new customers to meet their needs. You’ll help them secure and/or renew their policies by reviewingcurrent coverage and making recommendations.  
• Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers. 
• Achieve sales and productivity goals while upholding BCAA andAAA/CAAMember experiencegoals and underwriting guidelines. 
• Lead customer accounts and documentation, from processing payments to issuing new,renewal, endorsements and cancellations forInsurance policies, BCAA Memberships, and additional products and services. 
• Increase your industry knowledge and expertise towards becoming a team lead or people leader. You’ll participate in BCAA’s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.  

The salary range for an Insurance Advisor position is $46,768.44 to $58,460.52 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%. 

The salary range for a Senior Insurance Advisor position is $51,453.60 to $64,317.00 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%. 

Internal Applicants: The last day to apply for this role is end of day Janaury 20, 2026..

Who you are:

• You're the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too.

• You’re a people person who also loves cars and is passionate about vehicle safety.

• You’re a problem solver who loves a challenge. You’re organized yet flexible to take on whatever change comes your way.

• You’re a team player who loves helping others and contributing to your community.

• Doing things right is important to you. You care about everyone’s safety.

• You’re seeking a rewarding career where no two days are the same, with lots of opportunities to learn and grow.

What you'll do:

• Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.

• Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.

• Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.

• Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.

• Promote BCAA memberships and general information about affiliate products and services.

• Report any issues and take the initiative to resolve them, seeking support as needed.

• Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.

• Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).

What you bring:

• Completed your high school diploma, preferably with your Red Seal Certification.

• You have at least 5 years of hands-on automotive repair and diagnostics.

• You’re a good driver with a clean BC Driver License Class 5.

• You’re confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.

• Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.

Disclaimer

ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver.  For more information on this change and how it may affect you, please visit www.icbc.com/change.

Internal Applicants: Please note that this is a Grade 10 role and the internal posting will close on January 13, 2026.

The salary range for this position is $35.13to $43.92and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Every day brings something new in this fast-paced, hands-on role. As a Temporary Full-Time Associate Fleet Technician, you’ll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most.

Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work-life balance.

This is a 12-month temporary full-time contract with the potential for extension or permanent conversion based on performance and operational needs.

Who you are:

• You’re the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too!

• You’re a people person who also loves cars and vehicles. In this role, you’ll combine your passion for helping others with your knowledge and expertise in mechanical assistance.

• You’re a problem solver who loves a challenge. You’re organized yet flexible to address whatever change comes your way.

• You’re a teammate who loves helping others and giving to your community.

• Doing things right is important to you. You care about everyone’s safety.

• You’re willing to learn. You’ll receive on-the-job training, tailored to your experience.

• You'll have the opportunity to participate in an apprenticeship program where you can attain the same knowledge and skills as Red Seal.

What you’ll do:

• Deliver exceptional service by responding promptly to Members’ requests for assistance.

• Provide roadside support including battery boosts, tire changes, lockout services, and fuel delivery when needed.

• Maintain BCAA’s high standards of service and brand image through friendly, courteous interactions.

• Promote BCAA and affiliate products and services to Members.

• Ensure proper care, control, and documentation of BCAA equipment.

• Follow all corporate standards and operational procedures.

• Support and foster a ‘Safety First’ culture, adhering to safety policies and procedures at all times.

• Serve as a role model and advocate for safety to all BCAA fleet members.

What you’ve done:

• Completed your high school diploma and a certificate in a relevant field.

• Up to 2 years of mechanical experience, preferably within automotive or towing and recovery or equivalent combination of education and experience.

• You’re a confident driver with a clean BC Driver License Class 5.

• A proven track record in dealing with customer issues.

• Capable of safely lifting at least 70lbs during Member service, while prioritizing safety throughout the process.

• You’re confident using technology (laptops, tablets and smartphones) and have strong English communication skills. A second language is an asset.

• Fabrication or millwright experience is a bonus!

The hourly range for this position is $29.03to $36.29and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

As a Senior Financial Analyst, FP&A you'll play a pivotal role in leading a team of analysts in business partnering with operational Directors/Executives across BCAA. Leading these teams, you’ll prepare annual budgets, monthly forecasts, long range plans, special projects and scenario analysis, and presenting conclusions and recommendations to management teams. 

Who you are: 

• You’re an analytical problem solver. You love a challenge and are always eager to hop in to find solutions. 

• You embrace technology and continuous improvements to business processes to achieve great results. 

• You're extremely organized and take pride in the quality of your work.  

• You can prioritize and handle multiple tasks in a time sensitive manner.  

• You have the initiative and drive to see the big picture to help shape BCAA’s business and financial growth. 

• You can develop strong business relationships with all divisions and staff levels, including Executive leadership.  

• You can present and communicate financial information so it’s understood by anyone at any level in the organization. 

• You are an excellent team player and enjoy working collaboratively with finance and non-finance team members.   

What you’ll do: 

• Leading a team of analysts in monthly forecasting processes (P&L, Cash Flow, Other Operational Metrics), leveraging financial planning software (Workday Adaptive Planning), and business partnering with Directors/Executives in operational areas across BCAA  (Insurance, Evo Car Share, Evolve E-Bike Share, and Roadside Assistance). 

• Analyze monthly data and assist in production of commentary to the Executive team, which includes identifying key risks and opportunities for the business, budget to actual variance commentary, and recommendations on forecasted performance for products and business units. 

• Supports with board of director and executive reporting. 

• Review and build capital expenditure project proposals. 

• Develop and manage analytical tools and processes to improve the quality and transparency of financial results and forecasts. 

• Knowledge of Power BI and Workday Adaptive Planning to support business area tracking and reporting of operational data and key performance indicators. 

• Excellent interpersonal skills and strong abilities to work and build relationships with a diverse group, at all levels of the organization. 

• Present analysis, conclusions, and recommendations via presentations and in written form.  

What you bring: 

• Bachelor’s degree in Commerce, Business, or Economics, or equivalent with emphasis on quantitative analysis and methods. 

• 5+ years of experience in financial analysis and reporting in a complex and changing environment. 

• Advanced proficiency with Microsoft 365 software (Excel). Knowledge of Workday Adaptive Planning and Power BI an asset.  

• CPA or CFA designation (or equivalent education/professional accounting designation MBA, CA, CGA, or CMA). 

Internal Applicants: Please note that the internal posting closes on December 29, 2025, and the role is a Grade 13 position. 

The salary range for this position is $91,185.84 to $113,982.36 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. 

Please note that this is a permanent salaried position. This role is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.