TEMPORARY FLOAT DISPATCHER Full-time Job

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

Responsibilities:

• Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents
• Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre
• Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures
• Work on rotating shifts, including nights, weekends and holidays, and overtime as required
• Have scheduling flexibility for alternate shift assignment
• Communicate clearly and precisely under demanding conditions
• Complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.)

Requirements:

• Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset
• Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel)
• Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards
• Current certification in Standard First Aid and CPR Level C
• Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes
• Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills
• Work harmoniously with others in a close environment
• Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation
• Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge , Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.

The schedule as a Float Dispatcher is subject to change based on operational need.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the City of Oshawa is one of Canadas fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship.