Workplace Experience Supervisor Full-time Job
Nov 22nd, 2024 at 09:48 Human Resources Montréal 20 views Reference: 10441Job Details
As a Workplace Experience Supervisor at CBRE, you will be responsible for supervising staff assigned to deliver related services.
This position is part of the Workplace Experience sector, responsible for delivering world-class customer service to clients and visitors of a specific building.
Responsibilities:
- Coordinate and manage the daily activities of the team. Establish work schedules, assign tasks and provide mutual training to staff.
- Maintain records of costs related to workplace team activities. Review invoices as needed.
- Be responsible for financial activities which include, but are not limited to, financial forecasting, accounts payable and receivable, budgetary control.
- Oversee asset management, end of life cycle of small to medium sized projects.
- Respond to customer inquiries and complaints about Workplace Experience services.
- Approve client documents. Ensure documents comply with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Establish and maintain partnerships with vendors to reduce costs. Participate in negotiations for contracted services. Confirm that all vendors have proof of insurance and up-to-date contract documentation.
- Deliver a world-class onboarding experience for new employees. Implement new techniques to enable the team to achieve its goals.
- Ensure that safety standards are always respected by staff, customers and suppliers. Contribute to the development of the department's business continuity plan.
- Solve complex problems and identify appropriate approaches to existing solutions to achieve team objectives.
- Assume responsibility for occasional emergency care activities
- Possibly establish new techniques to ensure the team is able to achieve its objectives.
- Directly influence team goals as well as the goals of related teams.
- Ensure that personal and team results have a positive impact on client objectives.
- Lead by example and act in accordance with CBRE’s RISE values. Advise the team by applying basic knowledge of practices and procedures. Work to achieve consensus.
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
- Maintain records of costs incurred by workplace team activities. Review invoices as needed.
- Responsible for financial activities that includes but not limited to finance forecast account receivable payable budget control.
- Oversee asset management, end of life cycle of small to medium sized projects.
- Respond to customer requests and complaints about the experience services department.
- Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
- Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- Responsible for occasional emergency on call activities
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Our requirements:
- Applicants must be currently authorized to work in Canada without requiring visa sponsorship now or in the future.
- High school diploma or high school equivalency with at least 5 years of professional experience.
- Experience in a team leader or supervisory position (desirable).
- Thorough understanding of a range of processes, procedures, systems and concepts within own function and basic knowledge of related functions.
- Ability to explain complex concepts or sensitive information.
- Complete proficiency in Microsoft Office products. For example, Word, Excel, Outlook, etc.
- Excellent organizational skills and a spirit of curiosity.
What You’ll Need:
- Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
- High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
Company Description
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
