JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

The Water Distribution Branch manages the operation and maintenance of City of Ottawa’s water distribution system to ensure the continuous and adequate supply of high quality potable water to customers at the lowest cost, including condition assessment, leak detection, operation, repair and maintenance of all mains, valves, and services within the distribution system; inspection, maintenance and repair of fire hydrants; and support to City capital and private development works related to water distribution buried infrastructure.

As a Water Distribution Operator, you are responsible for performing and assisting with a variety of tasks related to the water distribution system using specialized tools and equipment; maintenance, inspection, water quality testing, component installation replacement or repair, manual labour and other related duties and tasks associated with the operation and maintenance of the City’s water distribution system, either alone or under the guidance of an Operator in Charge or crew leader.

As a Water Distribution Operator in Training, you are responsible for performing some or all of the duties of the Water Distribution Operator, under the direction of the supervisor.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 13 months of experience in a construction or utility operations and maintenance environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced knowledge of water main and appurtenance materials, installation standards and specifications, repair, maintenance and operation principles
• Intermediate knowledge of mathematics, chemistry, water system hydraulics and conveyance principles
• Intermediate knowledge of public health principles and water quality control, assurance and disinfection procedures used within a water distribution systems
• Intermediate knowledge of current provincial legislation pertaining to drinking water systems
• Advanced knowledge of health and safety procedures, equipment and legislation
• Detailed knowledge of the of corporate/departmental by-laws, policies, procedures, and the City’s standards and specifications in relation to the installation, maintenance and repairs of the water distribution system
• Detailed knowledge of techniques and equipment used to safely excavate around, under, or in close proximity to other utility structures, i.e. gas, hydro and Bell
• Detailed knowledge of roadway work operations and traffic control regulations
• Detailed knowledge in the use and safe operation of tools such as drills boring machines, valve turning machines, grinders, torque wrenches, impact hammers, pipe saws, chainsaws, etc.
• Knowledge of handheld water quality testing equipment
• Knowledge of safe work practices in hazardous environments including traffic, confined space, trenches, adverse weather conditions and in proximity to heavy construction equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Follow instruction and work as part of a team
• Communicate effectively with the general public and other employees
• Demonstrate reading skills to read and interpret written correspondence, engineering design plans and maps
• Demonstrate written skills to record field data from work activities
• Recognize potential issues or hazards and recommend corrective action
• Operate and demonstrate use of required tools and equipment
• Operate mobile computing devices for the purpose of data collection
• Good interpersonal skills
• Initiative, strong judgment, reliable, highly self-motivated, conscientious
• Mechanical aptitude
• Safety oriented
• Dedication to the position and to the community
• Physically capable of performing all duties and activities associated with the position
• Ability to work overtime at night, on weekends and holidays, and participate in on-call rotations throughout the year

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident's expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for planning, developing, implementing and evaluating a social work program for the home within a social model of care in accordance with Ministry of Health and Long Term Care standards, Accreditation Canada standards and the mission, vision and values of the Long Term Care Branch.  The focus is on the social and emotional wellbeing of the residents and their families.

You act as the facility Resident Placement Coordinator, including admissions, discharges and transfers, and as a member of the inter-disciplinary team, strengthen the psychosocial functioning and support systems of the home to assist successful resident transition to the home and ongoing individual quality of life in the home, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Social Work

Minimum of 3 years of experience in Social Work

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Health and social services systems in Ottawa
• Community resources
• Principles and practices of social work in a long term care setting within a social model of care
• Techniques, approaches and procedures appropriate to the inter-disciplinary management and delivery of care to residents with cognitive impairments, psychogeriatric conditions and physical impairments
• Group dynamics and team building techniques
• Crisis intervention

COMPETENCIES, SKILLS AND ABILITIES

• Plan, organize and direct social work services in a social model of care
• Work effectively within an interdisciplinary team
• Liaise effectively with community, health and social agencies
• Excellent communication both verbally and in written form
• Set priorities and meet deadlines
• Counselling techniques
• Effective leadership and management qualities
• Strong and effective interpersonal skills
• Flexibility
• Tact and discretion, non-judgmental
• Self-starter
• Highly motivated to achieve program objectives through a cohesive, effective team

JOB SUMMARY

Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.

You are responsible for the review, analysis, auditing and completion of transactions that affect employees' pay, leave and benefit entitlements. You interpret and apply policies, guidelines, processes, collective agreements and employment legislation to the review and audit of transactions submitted by departmental supervisors and managers. You also ensure accuracy and compliance, demonstrate a high degree of customer service in resolving issues with clients, including employee, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions and Benefits Service Centre.

EDUCATION AND EXPERIENCE

Completion of 2 year post-secondary or community college diploma in business or related field

Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area

KNOWLEDGE

• Customer service practices
• Working knowledge of Payroll/HR policies, processes and procedures
• Microsoft Office Suite (intermediate level) and other corporate standard software, as required
• Intermediate knowledge of HRIS (preferably SAP)
• City Collective Agreements, CRA, Employment Standards Act, MFIPPA and other related legislation Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
• Apply collective agreement, legislative and policy provisions as they relate to employee transactions
• Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
• Demonstrates initiative in troubleshooting, problem-solving and taking corrective action to resolve issues
• Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
• Ability to produce spreadsheets and statistical reports
• Work independently and within a team environment to provide optimal client service
• Communicate effectively on complex issues
• Superior client service skills, patient and tactful with clients and staff
• Highly organized/reliable and flexible
• Integrity, tact, discretion and good judgment in maintaining confidential information
• Demonstrates initiative in improving processes and resolving issues;
• Able to manage time demands and changing priorities
• Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City. The work involves planning, developing, managing, implementing, coordinating and monitoring transit vehicle maintenance activities; materials management and warranty activities; and engineering and technical support activities for vehicle maintenance, including reliability and quality process analysis.
 

You provide vehicle-related engineering and technical expertise to Transit Operations through analysis of issues, problem solving, research/development, life cycle analysis and teamwork on special projects.  You support other units within the branch, ensuring best practices, performance measurement, and client-focused service delivery models and designs, in order to maximize existing resources.
 

As one of multiple incumbents in this job, you may be required to perform any/all of the following duties:

• providing engineering support including design sketches, drawings and work procedures;
• providing engineering expertise in bus electronic hardware and software systems;
• providing engineering expertise for the transit vehicle capital acquisition program;
• providing engineering expertise regarding safety issues for transit vehicles;
• providing engineering expertise and life cycle management for the Vehicle Refurbishment and Rebuild programs;
• developing/implementing a Configuration Management Program for transit vehicles and developing/implementing approved modifications for transit vehicles;
• developing/implementing and supporting a hybrid or other alternative technology program;
• designing/implementing Trial and Evaluation Programs to provide design and engineering support for projects relating to new requirements, and new technologies; and
• planning, coordinating and implementing a variety of Transit Operations studies and special projects.

You may also assist the manager with engineering expertise in procurement projects and technical specification documentation; and communicate with internal/external clients, liaise with other City of Ottawa centers of expertise, and liaise with federal/provincial government agencies and civilian automotive societies and associations for application and interpretation of standards, regulations and various acts.
 

In addition, you direct the implementation of project strategies, and manage project work, including the financial and human resources related to the project.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Engineering, in either Mechanical Engineering or Electronics / Electrical Engineering, depending on the position
 

Minimum of 3 years of experience in the field of systems engineering for vehicles, including the analysis of data, specification development, manufacturing or project management

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Technical knowledge of the design, fabrication, quality control and installations of vehicle electrical and electronic parts, components and systems;
• Practical knowledge of automotive systems and sub-system designs, and operation
• Motor vehicle standards and legislation (Canadian Motor Vehicle Safety standards, Society of Automotive Engineer standards, Canadian Safety standards, Ontario Highway Traffic Act regulations)
• Repair garages and work processes involved
• Reliability centered maintenance, including reliability, maintainability, and availability 
• Vehicle technology including performance and technical specifications
• Business software and information systems (SAP, maintenance management information systems, Project management)
• Engineering and Configuration Change Management
• Quality Assurance and Control standards and methodology applicable to automotive industry
• Life Cycle Management and Life Cycle Costing of equipment
• Principles/techniques of project management
• Knowledge of data collection, validation, analysis, and uses
• Knowledge of drafting software tools such as AutoCAD or MicroStation

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team  
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines
• Able to research and analyze issues, interpret trial results, make decisions, develop appropriate solutions and formulate recommendations
• Able to work collaboratively and to bring conflicting points of view to consensus
• Possess computer literacy in MS Office Suite in a Windows environment, including use of the intra/Internet 
• Possess analytical skills using fleet maintenance data 
• Possess excellent interpersonal, communication, and report writing skills
• Able to present information to internal/external audiences
• Analytical and attentive to detail
• Innovative and resourceful
• Able to demonstrate sound judgement  
• Able to demonstrate tact and diplomacy
• Possess initiative and self-motivation
• Flexible and adaptable to deal with shifting priorities 
• Possess a work record of good attendance and job performance