As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

The world of inside sales is changing. Digital technology and online meetings have shifted the way we conduct business in terms of accessing information, accessing our clients and accessing results. However, building and developing new relationships still requires the fundamental art of conversation.

What you will be doing

The Inside Sales Representative (ISR) works closely with the Wholesaler to generate sales and develop new business along with servicing and managing existing clients about Dynamic products. As a vital member of the sales team, the ISR must be exceedingly knowledgeable in company and competitor products and policies, industry changes, market conditions, and client business practices. The ISR uses daily phone contact, rather than face to face meetings, to build relationships and increase sales.  The ISR must also work closely with the SA, including them in the work of the team. 

Is this role right for you? In this role you will:

• Supports the Wholesaler by promptly following up on meetings, road shows, events and web casts;
• Initiates phone contact with clients to begin or expand on existing relationships (20 activity points or calls a day);
• Keeps an archive of all the relevant information pertaining to the products, policies, procedures and rules for dissemination to the clients;
• Ensure regional events and road shows are well attended by using outbound call campaigns;
• Occasionally, some representatives will travel and attend their own individual meetings. Will be required to attend meetings with the wholesaler at least once a month;
• Collaborate with the SA to determine priorities and tasks to be completed;
• Make daily Purchase and Redemption calls to clients in order to identify trends, prospects and first time tickets;
• Create broadcast emails with pertinent marketing and product information to advisors via ODD filters and share with the sales department;
• Data Mine using the Diagnostic Selling Process & Populate the CRM system (OOD) with all the information retrieved during phone calls and surveys;
• Participate in national, regional, departmental and project group meetings, sharing feedback and information;
• Assist wholesaler in the segmentation of the client base to define the service levels and to ensure sales from various distribution channels and firms (250-400);
• Act as a liaison with the Product Manager in order to set up Manager meetings, conferences calls and web casts;
• Escalate client issues to appropriate department and your wholesaler; and
• Involved in special projects as required
• Assist wholesaler in developing a strategic business plan for the year and review it quarterly with the team to increase sales from advisors in our territory;

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Minimum Bachelors degree in a field such as Commerce, Finance, Business Administration;
• CSC or IFIC certification;
• CFP or CIM;
• Minimum 5+ years of sales experience; and
• Minimum 5+ years of management experience and managing a territory

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Summary

Provides confidential administrative support to the District Vice President.  Responsible to provide various administrative support functions for the department, prioritizing the workload to ensure the group’s objectives and deadlines are met.  Supports these individuals with various projects and day to day workload functions. 

Responsabilities

• Answers and screens telephone calls.  Responsible for arranging Conference calls and Videoconferencing using Scotia preferred vendors.
• Arranges and coordinates travel (utilizing on-line system Egencia); schedules and follows up on reservations and itineraries. 
• Organizes and maintains administrative files, correspondence and other records.
• Coordinates DVP schedules and makes appointments as requested.
• Makes copies of correspondence or other printed materials as required.
• Coordinates meetings including room bookings and requesting technical, audio-visual support, catering, as required).
• Assists with maintenance of client-related databases (using both Excel and Salesforce).
• Establishes sound business relationships by providing courteous and efficient assistance to internal and external clients.
• Assists where possible with company research via the Internet, Library and other on-line services.  Also may be required to contact companies directly to update contact information.
• Acts as an alternate resource/backup for the other Administrative Assistants in the area during lunch hours, illness and other absences.
• Shares in Admin Team responsibilities that support the teams and the Department as a whole (i.e, managing off-site storage records, office supplies, and any ad hoc requests by the Department Administrator).

Requirements

• Minimum High School Diploma (Grade 12).
•  Prefer 2 years’ experience in an administrative role however not essential. 
• A general knowledge of the financial services industry and the ability to learn quickly are definite assets.
• Strong technical skills and knowledge of MS Office 2010 including:
• Word  – used extensively;
• Excel  – used extensively for expenses and databases (level varies based on group);
• PowerPoint  – used occasionally to provide assistance with print jobs and minor edits;
• Excellent organizational and coordination skills.
• Event Planning
• Ability to prioritize multi-person workloads to ensure assignments are completed accurately and meet given deadlines.
• Sound problem-solving skills.
• Demonstrated verbal and written communication skills, with the ability to communicate effectively within all levels of the organization. 
• Ability to quickly comprehend instructions.
• Ability to work in a fast-paced, at times stressful environment.
• Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines.
• Willing to take ownership of tasks and responsibility for their completion.
• High tolerance for, and adaptable to change.  Flexibility is required.
• Ability to work overtime as required, often with short notice (sporadic).

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Team
Contributes to the overall success of the Global Payment Technology globally by designing, developing, and implementing applications using Shell Scripting, Python, java technologies (e.g. SpringBoot, Hibernate, JPA, etc.) and majorly IBM Managed File Transfer to support business requirements for payment processing systems.  

Is this role right for you?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Having good knowledge on below IBM Suite of Managed File Transfer products: IBM Sterling Integrator, IBM Sterling Secure Proxy, IBM Sterling External Authentication Server, IBM Control Center, IBM Global Mailbox (Valuable add-on)

• Experience in developing business processes (BPML), XSLT, XSD and custom Java development.

• Knowledge on DB2 Database and IBM WebSphere MQ concept and functionality would be value add.

• Proficient in using Linux, AIX, Windows Operating system

• Knowledge on backend webservices, SOAP and communication protocol (SFTP, FTPS, HTTPS, AS2, Connect Direct)

• Conduct testing of new software releases to ensure successful implementation with no impact to existing code base 

• Having end to end application maintenance knowledge of the IBM MFT product.

• Excellent at troubleshooting any protocol related failures and configuration issues during the onboarding on Sterling Integrator.

• Ability to learn new technology and being able to do production support and off hours pager duty at least one week every month

• Monitor system performance, troubleshooting and fixing errors 

• Work in a cross functional Agile team to deliver core business and regulatory solutions

• Having knowledge on Application upgrades and migration is a huge value add.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role?

• Bachelor’s degree in computer engineering, business, Information sciences or other related field

• 5+ years of experience in support and development on the Sterling MFT Suite of products.

• Must have working knowledge of the communication protocols like AS2, SFTP, Connect Direct.

• Must have working experience building Business process, XSLT, WebServices development

• Must have extensive knowledge of different data formats like JSON, XML

• Must be open to do production support and be ready to carry pager for off-hours support for at least one week in a month.

• Must have experience with software development lifecycle (SDLC)

• Excellent English verbal and written communication skills

• Team is constantly experimenting with new technologies, so it is important to have high level of tolerance for ambiguity

• Have working experience with Agile delivery methodologies.

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid

As an Automation Specialist, you will be a part of our Global Wealth data team. You will collaborate closely with various scrum teams to promote a focus on quality. You will also contribute to our highly regarded in-house automation frameworks for Data Platform, APIs, and Performance testing.

Is this role right for you? In this role you will:

• Design, improve, and maintain automation frameworks and tools.
• Create and estimate automation scripts using Java, Python, and Unix platforms.
• Utilize SQL queries for effective data comparison in test scenarios.
• Participate in Unix/Linux environments and GIT/Bitbucket workflows.
• Write moderate to complex code/scripts to test systems.
• Be responsible for the design, development, and maintenance of a modular, extensible, and reusable test automation framework to enable continuous testing in a DevOps environment.
• Develop code to automate the testing (Unit/ Integration) of Datahub/Lake, microservices (Rest APIs) and ensure adequate test coverage of the application code.
• Collaborate with development engineers during story and task breakdown to develop a test approach that effectively covers the functional and performance characteristics of a feature.
• Build, maintain, and enhance the existing automation framework, test harness, and processes.
• Become a Subject Matter Expert (SME) on the usage of the entire application suite, processes, workflows, etc.
• Work with the Engineering team Management to improve the testing process.
• Understand enterprise software design principles – architecture, design patterns, Object-Oriented Programming (OOP).
• Comfortably work in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• A proven track record in software quality assurance, demonstrating over 7 years of experience as a test automation developer.
• At least 2 years of hands-on Test Automation experience applying Java/Python/Robot Framework.
• Proficiency in SQL queries, especially for data comparison in test scenarios.
• Practical experience in automating web-based APIs and database-centric applications.
• Familiarity with Unix/Linux environments.
• Solid understanding of GIT/Bitbucket (source code management tool) and CI/CD Pipeline.
• Comfortable working in a diverse environment with a variety of banking & financial applications, innovative automation technologies, and testing tools.
• Knowledge/experience in Java ORM Frameworks such as Hibernate, Spring DAO.
• Exposure to RDBMS such as Oracle or Sybase. Knowledge and experience with SQL queries.
• It would be a plus if you have experience in building, integrating, and deploying web services (REST/ SOAP/JSON/XML).

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

The Team

• The Quantitative Trading Solutions team develops and operates algorithmic trading systems and related software for Scotiabank Global Banking and Markets.  We work closely and are tightly integrated with the front-office trading desks.
• We are seeking a talented full-stack software developer to work with the Global Equity Derivatives desk.  The successful candidate will develop and enhance applications to capture data-driven insights that will support advanced algorithmic trading strategies.
• You will play a pivotal role in supporting and managing the portfolio of applications and vendor system(s).  You will work closely with a talented team of quantitative analysts, traders, and developers to create and implement algorithmic strategies that capitalize on market opportunities.
• We will consider a range of experience levels and adjust role, compensation, and title accordingly. 

Key responsibilities are:

• Design and implement back-end services to transform real-time or static data.
• Design and implement front-end for displaying real-time trading and static data.
• Collaborate with the front office to design interfaces offering creative data visualization.
• Design customizable solutions to maximize usability across business lines.
• Develop automated test suite for position tracking, trading, and back-testing.
• Perform support of production trading systems to troubleshoot and quickly resolve any issues or questions.
• Manage and co-ordinate with vendor(s) for support and upgrades of systems.

Functional Competencies

• Strong programming background, including developing high-performance full-stack applications in Angular 2+, Spring Boot, and Python is a must.
• Programming Languages: Java, Java Script, Type Script, Python, and Shell Script is a must.
• Databases: MS-SQL and Oracle is an asset
• Libraries: AG Grid, NumPy, Pandas is an asset
• Containerization: Kubernetes and Docker is an asset
• Understanding of data integration using REST, socket.io and server sent events.
• Effective written & verbal communication skills to bridge between technical content and business objectives.
• Experience working on agile development teams.
• Motivated to keep up to date with the latest technology and programming techniques.
• CI/CD experience using tools like Maven, BitBucket, Jenkins and Artifactory is nice to have.

Education Requirements

• STEM Post-secondary degree (Science, Technology, Engineering, Mathematics).
• Canadian Securities Course or Trader Training Course an asset.
• Demonstrated capital markets / quantitative experience is an asset.

#Li-Hybrid

#ScotiaTechnology

#ScotiaRed

The Team

The Technology Control Testing team plays an important role in the Bank’s Three Lines of Defense Framework, providing First Line of Defense for the Enterprise portfolio on all technology risk domains, including Cyber Security, Data Privacy, Identity & Access Management, Change Management, Software Lifecycle Management, Patch and Vulnerability Management, Incident Management, Disaster and Backup Recovery, Third-Party Management, and Audit & Regulatory Issue Remediation.

The Role

This role is part of a strategic and comprehensive IT Risk Management Function within Technology Control Testing and ensures control testing execution and reporting in accordance with regulatory expectations, risk appetite, organizational risk practices and evolving business practices. The role includes significant coordination and engagement with peers across all business lines and technology functions. This includes 1st, 2nd, and 3rd lines of defense for Technology in the execution of risk management activities, inclusive of regular updates, formal reporting and managing remediation commitments identified (e.g. audit findings).

Main Responsibilities

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Assist Risk Owners in adhering to policies, frameworks, standards and guidelines through active engagement and guidance.
• Act as a primary liaison between the risk owners and other risk groups to lead the facilitation and execution of risk management activities.
• Test design and operating effectiveness attributes for technology controls
• Conduct IT General controls and automated control walkthroughs and assesses controls for effectiveness.
• Identify, assess, prioritize, and report on significant IT risks for IT and aligned business areas. This will require working with equivalent Risk Advisors in various business areas.
• Ensure findings are entered into the enterprise Global Issue Management system and in full compliance of all policies and common standards, including the IT Risk Management Policy and Framework.
• Support development of monitoring tools to evaluate the design and operating effectiveness of the key controls in the Business. Monitoring will include reviewing key indicators, sample testing and conducting thematic reviews.
• Assist documentation and monitoring the progress of remedial actions for issues identified through Technology Control testing and by others, including Internal Audit, Compliance, regulators, and management self-identified issues.
• Collaborate with IT Risk Senior Managers for other business units to improve risk management practices across the enterprise.
• Support ad-hoc, special, and/or focused reviews as necessary, as well as other duties and projects as assigned.

What you’ll bring to succeed

Education / Experience

• Knowledge of cybersecurity principles, cloud security, and IT processes
• Requires an undergraduate degree combined with an Information Security professional designation such as CISM, CISA, CCSP, CISSP or CRISC are desirable.
• Experience with the following is recommended: NIST, ISO27001, COBIT, CIS frameworks. Exposure to SOX requirements
• Need experience in a wide area of risk controls such as vendor risk, application risk, infrastructure risk, application risk.
• Reporting skills to prepare status of IT control framework to senior management.
• Experience in other risk management or IT Audit roles (across any line of defense) is desirable.
• Fluent in English and Spanish is preferred but not required

Soft Skills 

• Effective communication, facilitation, and presentation skills for developing communication strategies for Executive approval through to implementation of strategies and programs.
• Ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and advanced negotiation and influencing skills.
• Ability to challenge leadership team especially when there is a need to balance control and compliance priorities with competing objectives.
• Ability to work with minimal supervision and deliver on tight deadline.

#Cyberatscotia  #LI-Hybrid

What you’ll be doing… 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, you will be provided in-depth training designed to allow you to provide exceptional service throughout the customer’s journey by: 

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for 
• Educating our customers, providing relevant insights and expert advice 
• Building customer’s plans using a holistic approach to help them achieve their goals 
• Nurturing strong, long-standing relationships 
• Developing, retaining, and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience 

What you need to succeed… 

• How to build strong customer relationships and deliver excellent customer service 
• Demonstrated ability to meet and exceed business goals that align to a customer’s stated goals 
• To uncover and solve for customers’ needs 
• Mutual Funds licence and working towards the CIFP Diploma 

What we’re offering… 

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professionally development 
• A competitive compensation and benefits package 
• Internal training to support your growth and enhance your skills 
• An organization committed to making a difference in our communities– for you and our customers

What you’ll be doing… 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, you will be provided in-depth training designed to allow you to provide exceptional service throughout the customer’s journey by: 

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for 
• Educating our customers, providing relevant insights and expert advice 
• Building customer’s plans using a holistic approach to help them achieve their goals 
• Nurturing strong, long-standing relationships 
• Developing, retaining, and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience 

What you need to succeed… 

• How to build strong customer relationships and deliver excellent customer service 
• Demonstrated ability to meet and exceed business goals that align to a customer’s stated goals 
• To uncover and solve for customers’ needs 
• Mutual Funds licence and working towards the CIFP Diploma 

What we’re offering… 

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professionally development 
• A competitive compensation and benefits package 
• Internal training to support your growth and enhance your skills 
• An organization committed to making a difference in our communities– for you and our customers