Our Senior Customer Experience Associates/ Solar Uniquartier/ Permanent/ Part-time 18.75h are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve a French-speaking clientele.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As the Senior Digital Product Manager, Wealth Web, you will contribute to the overall success of the Digital Wealth roadmap and drive a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering.  You will oversee the rollout of an industry leading digital web experience, and be responsible for engaging customers, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with other product managers, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery.   Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Prioritizes and manage a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering, at Scotia Digital

• Partners closely with Product Design and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible

• Partners closely with business stakeholder teams to ensure an effective operating and delivery model

• Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap

• Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities.  Engages day to day with the scrum teams, clarifying questions nad helping with decision making.

• Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.

• This will be a Technical Product leadership role

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 5 years experience in building customer facing digital products

• Managed a technology product or a digital journey end to end, from inception to delivery

• Ability to build trusted relationships, instill confidence and influence stakeholders

• Experience with financial products and services in direct investing and/or wealth management

• Master of identifying and solving ambiguous problems to drive customer and business value

• Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance

• Excellent organizational and analytical skills with strong attention to detail

• Curious and experimental mindset to drive innovation 

• Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

• Engineering, Computer Science or Business degrees considered an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid
 
#LI-Hybrid

The Team:

The Software Engineer role is a key leadership position within Global Equity Derivatives technology, responsible for servicing top revenue generating equity derivatives units worldwide (NY/TOR/LON/LATAM). Ideal candidate will have worked in financial industry, deploying in-house & vendor platforms on to public cloud, managed devops team, and directly supported Trading/FO users within capital markets.

Is this role right for you? In this role you will:

• Successful candidate will be responsible for directly supporting Equity Derivatives sales and trading units across geographies and ensures equity derivatives platform availability.

• Work with business and technology stakeholders to create a multi-year roadmap for cloud deployments, and end-to-end system integrations.

• Responsible for Devops team - managing, tracking, resolving and communicating production backlog & priority to stakeholders and reducing production incidents and system downtime.

• Responsible for platform management, monitoring and alerting end-users on system issues, meeting agreed SLAs, and complying with data storage and archival policies.

• Maintain system statuses, and complying with regional regulatory requirements for production systems – Release/Incident managements/disaster-recovery etc.

• Responsible for creating availability matrix for real-time platform, and monitoring.

• Work with Enterprise teams to understand security postures, vulnerability management, infrastructure provisioning - database/network, and application log management.

• Create documentation/Confluence pages covering architecture, release notes, security and operational readiness.

• Work with PMO to forecast infra, license and other operational cost.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Candidate must have a minimum of 3 to 5 years’ experience in supporting Front-office trading and sales teams across worldwide, deploying and maintaining large scale applications with complex integration, and have cloud-based deployment experience.

• Key skills – Capital market support, preferably in equity derivatives and notes and have worked on Azure Cloud, Linux, K8, any provisioning tools, Shell, Python, NoSQL.

• 2+ years of experience supporting public cloud hosted vendor SaaS Platforms.

• 2+ years of experience in automating deployment process and working with CI/CD tools.

• 4+ years of experience with monitoring tools – Grafana/Prometheus, ELK stack etc.

• The role requires leadership skills, hands-on technical experience, and a can-do approach towards environment automation / management and continuous improvement for efficiency and cost effectiveness.

• Excellent English verbal and written communication skills are essential

• Resolve complex infrastructure and application deployment issues.

• Knowledge of best practices and IT operations in an always-up, always available service.

• Proficient with source code versioning tools (Git) and build tools (Gradle).       

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

• We provide you with the tools and technology needed to create best customer experiences

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

• Dress codes don't apply here, being comfortable does

• Onsite cafeteria

• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As an Mainframe developer, you will work standard and additional overtime hours to meet project deadlines and provide 7x24 production support on a rotation basis.  Provide analysis and coding support for host/mainframe applications and infrastructure implementations.  Must be fluent in English, oral and written, with excellent interpersonal, communication and negotiation skills to understand, document and share key system information with their colleagues, support groups, other technical staff, business partners and management. 

Is this role right for you? In this role you will:

• Be a true team player who values the perspectives and opinions of others while leading with humility and confidence
• Take accountability for results and exhibits a “can do attitude”
• Demonstrate a high level of emotional intelligence (self-awareness, self-regulation, empathy, motivation, and social skills)
• Have an appetite to continuously evolve and improve, to tackle difficult problems and seek/give constant feedback
• Embrace change and see it as an essential driver to solve complex issues
• Demonstrate flexibility and be able to move forward without having all of the answers
• Consistently seek to understand, meet, and deliver on customers’ expectations

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Experience in host/mainframe development (COBOL, JCL, CA7, SAS, CICS)
• Have work experience with ACF, Endevor, DB2 and IMS
• Excellent problem solving and analytical skills and is capable of multi-tasking and managing concurrent tasks and initiatives.                                                        
• Must be reliable, pro-active, results-oriented, customer-focused, attentive to details, and a team player.    
• Strong interpersonal skills and can build and foster relationships with team members and peers.                                                                        
• Experience in the financial industry with some host development experience.
• Innovative approaches to developing process improvements and solutions; ability to convey and promote these ideas.
• Working experience with systems development methodologies and software development technologies, concepts and lifecycle.
• Worked in Agile lab or used Agile framework.
• Experience in Java, Azure is an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Role:  

Senior Manager, Engineering 

What will you do? 

• You will play a critical role in fostering an Agile mindset within our organization. 

• You will lead and mentor teams, in following an experimental mindset, and drive the successful delivery of outcomes.  

• You will collaborate closely with cross-functional teams, product owners, product managers, business stakeholders and technology stakeholders removing or help remove impediments that affect team abilities to deliver on outcomes. 

• Lead and facilitate workshops for team members to foster continuous improvement, build agreements, and promote a shared understanding in alignment with business vision, roadmap, and dependencies with other value streams. 

• Use metrics to understand where teams have bottleneck and propose new patterns to improve. 

What do you need to succeed? 

• You are hungry forgrowth and learning. You aren't happy with the status quo. You chafe in the face of dysfunction. You want to be better, you want to grow, and you want people around you to grow. You are constantly soaking up new ideas, new principles, new methods, new tech, and your client’s business model. You bring this knowledge to bear in your everyday work. You actively seek out feedback and you internalize it regardless of whether good, bad or anywhere in-between. 

• You are aprofessional. You show up in a way that demonstrates this intellectually, emotionally, and physically. You are organized. Your communication is top notch. You can manage a room. You can think fast, you can solve the tactical need and move the strategy forward. Wherever you are placed, you make a difference. 

• Youthrive in ambiguity. You have the thinking tools required, and the interpersonal skills needed to put just enough structure in place to move things forward, to achieve the outcomes. 

• Youcombine passion with pragmatism. You have emotional intelligence; you can read a room. You balance when to push and when to back off. You are intentional in all your actions. 

• You havecommand presence. You have charisma. You are innately able to influence others for the good of the individual, their team, and the organization. 

• You accept that learning and development happens at a different pace for everyone. You accept that “time-in” is a meaningless measure of progress. You’re comfortable learning from anyone who can teach you, regardless of age or experience level. 

• Beingpart of a teamis core to your DNA, your success is irrelevant if your team isn't successful. Their success must be your prime motivator. 

• Extensive experience as a software developer, and/or technical lead is very desirable. 

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success 

• We provide you with the tools and technology needed to create meaningful customer experiences 

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world 

• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole 

• Dress codes don't apply here: being comfortable does 

• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones 

• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

The Team

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. 

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

We’re looking for a talented and passionate Full Stack Developer to join our team. Our team is designed to deliver products throughout the client’s journey. You will be part of a team of enthusiastic engineers building front-end web applications in this role. You will have opportunities to work with all stakeholders to design best-in-class technology solutions.

Is this role right for you? 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

• Full Stack developer with 5+ years of progressive experience working in the IT industry in roles like developer and team lead

• Current on industry best practice and secure coding
• Analyze and oversee the team’s development efforts working towards successful code delivery
• Provide technical leadership to teammates through coaching and mentorship
• Maintain high standards of software quality within the team by establishing good practices and habits
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications
• Design, develop, and unit test applications in accordance with established standards
• Work with Delivery Leads and BSA’s to articulate efforts and compile estimates

• Expert level experience in the following technologies: Java / ReactJS / NodeJS
• Deep knowledge of Web Development, Javascript, ReactJS, NodeJS, and Cloud Application Development.
• Extensive experience in designing and developing enterprise grade software
• Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills
• Time management skills with the ability to handle multiple assignments

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

The Team

Supervise and co-ordinate the testing of medium to large projects using multiple delivery channels across various platforms, configurations and environments.  Assess the risk and quality of changes and enhancements to more than 100 existing applications and processes which support the domestic bank network. This role Reports to Manager, QA Testing, and Supervises test teams comprised of various levels of banking, business and systems analysts.

Is this role right for you?

• Capability to supervise multiple projects and assignments concurrently
• In-depth understanding of a broad range of assigned banking applications and their interfaces
• Comprehensive knowledge of UAT methodology, procedures and standards
• Assess individual project needs; work closely with Development, Configuration/Code Management and environment teams to establish, co-ordinate and ensure a stable environment for conducting QA tests
• Ability to adapt quickly and decisively to changing priorities

Do you have the skills that will enable you to succeed in this role?

• Ability to supervise business applications testing with Web interfaces, GUI, and green screen emulation in the following environment platforms: Host 4700/3270, IMS, AS/400, Client/Server, Windows
• Extensive understanding of code management, server and applications layering, environment configuration and databases
• Initiate and perform software fault source diagnosis
• Strong working knowledge of PCs and department-related software
• Ability to use automated drivers for project testing; able to appropriately assess their value to a particular release and employ them accordingly
• Well-developed leadership ability
• Strong interpersonal skills
• Superior analytical skills
• Detail-oriented approach to project testing
• Supervise and co-ordinate testing for projects/releases:
• Assess UAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes
• Design UAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures
• Schedule and approve the release of projects into the UAT environment; execute complex test plans and supervise the execution of testing, co-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers
• Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required
• Assess the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production
• Transfer application and process expertise to more junior analysts within UAT; provide hands on training on systems, hardware, environment, product, standards, and methodology to test team members; coach, motivate and provide feedback on department and project objectives, conflict resolution, and team building to assigned staff
• Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews
• Maintain a thorough and current understanding of a broad range of assigned banking applications, UAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment
• Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required
• Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to UAT processes in an effort to continually improve overall department efficiency and effectiveness

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid