JOB SUMMARY

The Public Information team plans and implements communications programs, services and strategies to promote the programs and services of the City of Ottawa and provides strategic advice to Council and senior leaders regarding responses to events, allegations or circumstances that arise. In emergency and crisis management situations, Public Information plays a critical, cross-departmental role in the planning, development and dissemination of crisis communications. 

You are responsible for creating and producing graphical presentations and communication products using industry standard software and technology.

EDUCATION AND EXPERIENCE

Completion of 3 year community college diploma in Graphic Design.    

Minimum of 3 years of related experience in graphic design or a similar field for a private or public organization.

KNOWLEDGE

• Superior grasp of industry standard hardware and software including operation of the Macintosh computer and general knowledge of the Macintosh operating system
• Advanced knowledge of print and electronic production processes
• Software including but not limited to, Adobe Creative Suites, InDesign, Photoshop, Illustrator, Acrobat and MS Office Suite
• Knowledge of Adobe After Effects or motion graphics
• Understand the basics of design and layout including balance, symmetry, colour, style and paper selection 
• Photography methods, photo manipulation and editing, colour management
• General knowledge of Web design
• Documents archival methods
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• High level of creativity and attention to detail
• Excellent time and priority management to stay atop of projects occurring simultaneously
• Ability to work independently and as part of a team
• Client centric approach with particular emphasis on Service Excellence
• Excellent interpersonal skills; apply tact and sensitivity in working with clients

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 2, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, heavy vehicles (i.e. garbage trucks, zambonis, ice resurfacing equipment, etc.), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician 310T apprenticeship program of 6720 hours

Minimum of 2 years of experience within a Municipal Fleet or similar truck and coach environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

Public health works to prevent illnesses, injuries and poor health. Ottawa Public Health delivers a range of mandated core programs and services that are outlined in the Ontario Public Health Standards. The programs and services are designed to meet the health needs of the communities in Ottawa. We work with local communities and partners to create equitable opportunities for all residents to be healthy and thrive, regardless of any social or economic reasons. 
The Legislative Affairs and Strategic Engagement Team engages with elected officials and public policy makers at all levels of government to identify opportunities for collaboration on shared priorities. This team engages with external partners by establishing and strengthening meaningful relationships with a variety of health, social-services, community and business organizations. Our goal is to establish trust and community support, so that public-health priorities, as outlined under the Ontario Public Health Standards, can be advanced. 
In this role, you are responsible for working with internal and external partners to develop and implement engagement strategies to advance OPH priorities, aligned with the OPH Strategic Plan. This work involves conducting research and analysis, and developing and evaluating policy, and strategic and operational plans. This role requires the ability to build relationships and to navigate complex issues, involving balancing interests and competing viewpoints. This role is an opportunity for you to hone your public relations and political acuity, while working with partners to advance the health and wellbeing of our community.  

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business or Public Administration, Health Sciences, Communications or related field

Minimum of 5 years of experience in research, policy and program development and analysis, project management and evaluation

KNOWLEDGE

• General knowledge of corporate and departmental policies and procedures
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area
• Communications, planning and project management techniques and processes
• Research, statistical analysis and report writing techniques and processes
• Program and project evaluation and performance measurement processes
• Business process flow modeling
• Working within a complex, unionized environment
• Computer applications, including Microsoft Office
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Communicate effectively in writing and orally; to write comprehensive, clear, concise and accurate reports, and to present a variety of data in various formats
• Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
• Plan, develop, organize and implement short and long term projects, operational procedures and strategies within an environment of frequently changing priorities
• Develop and implement a research plan, collect, analyse and validate quantitative and qualitative data/reports from various sources, develop clear and realistic recommendations that ensue from the research analysis
• Support and promote the corporate vision
• Client-centred approach to service delivery by acting on client feedback and taking responsibility for quality of service and on-going process improvement
• Organize and facilitate public consultation processes
• Obtain feedback on policy, project and research proposals by collaborating with coordinators, managers, the director, the public, elected officials and representatives of external agencies towards consensual solutions and outputs
• Exercise sound judgement
• Set and manage multiple priorities and meet deadlines
• Excellent oral, written and interpersonal communication skills
• Strong organizational and analytical skills
• Innovative, goal and results-oriented approach to process change and problem-solving
• Ability to work both in a team environment and independently

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City of Ottawa. 
 

You are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.
 

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.). 

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours
Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

JOB SUMMARY

You are the first point of contact for all inquiries relating to Human Resources and Payroll, Pensions, and Benefits for City of Ottawa employees. Your responsibilities include using a broad base of knowledge and strong communication skills to provide effective front-line support, guidance, and expertise to employees on related policies, procedures, and practices. You efficiently handle a variety of inquiries, transactions, and issues relating to HR, Payroll, Pensions, and Benefits programs and processes.

Your role involves interpreting and applying HR, payroll, pension, and benefit policies accurately, while exercising good judgment and discretion in your interactions. You also provide support, troubleshooting and problem resolution to users of self-service tools.

Additionally, you are responsible for maintaining the integrity of data in various secure systems, such as the OMERS Pension Plan's site and insurance carrier's site, Canada Life, as well as updating and auditing master data in SAP, in response to employee and manager requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Customer service principles
• The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
• Working knowledge of Payroll and HR policies, processes and procedures
• Microsoft Office Suite and other corporate standard software as required
• Intermediate knowledge of SAP
• Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Demonstrated knowledge of SAP operation with a HR/Payroll services environment
• Apply collective agreements provisions as they relate to employee transactions
• Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
• Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
• Communication skills with all levels of employees, management and the general public
• Work independently and within a team to develop innovative solutions
• Communicate effectively on complex issues
• Superior client service skills including patient and tactful with clients and other staff
• Highly organized/reliable and flexible
• Integrity, tact, discretion and good judgment in maintaining confidential information
• Takes initiative
• Creative/innovative
• Thorough
• Team player
• Resourceful
• Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

JOB SUMMARY

The mandate of the Health Protection Service is to advance the health of Ottawa residents through the provision and delivery of integrated, client-centric health protection services and programs including: Infection Prevention and Control, Sexual Health, Communicable Diseases, Outbreak Management, Substance Misuse, Emergency Preparedness, Response and Recovery, Food Safety, Safe Water, Health Hazards Prevention and Management, and Healthy Environments as outlined in Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines.

You provide primary health care (PHC) including clinical, counselling and referral services within the scope of practice and standards of care as outlined in the Regulated Health Professionals Act (RHPA) and the College of Nurses of Ontario for clients seeking services through the Sexual Health Centre clinic(s).

As an autonomous health professional with advanced education, you provide essential health services grounded in professional, ethical, and legal standards. Nurse Practitioner (NP) competencies reflect advanced nursing practice by building and expanding upon the competencies of a registered nurse.

You function as a member of a multidisciplinary team in the provision of appropriate sexual health services, and are accountable to the program manager, functionally accountable (for clinical practice issues) to the Medical Director of Health, and to the College of Nurses of Ontario for NP practice issues.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN) Completion of a certificate demonstrating “Primary Health Care Nurse Practitioner” from an approved University

Minimum of 5 years of progressively responsible experience in public/community health clinic, including in-depth knowledge of sexual health and working with populations at risk

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced nursing practice including, clinical assessment and diagnosis related to contraception and sexually transmitted infections in particular
• Requires knowledge and experience to counsel individuals on any sexual health issues
• Current contraceptive methods and appropriate prescribing of contraceptives
• Current therapeutics and interactions
• The Health Protection and Promotion Act regulations pertaining to sexually transmitted infections and other related guidelines
• Appropriate counselling, re: sexuality, healthy sexual relationships, safer sex practices, contraception, and pregnancy options
• Community health care resources and referral physicians
• Sexual health issues and centre programs
• Planning and evaluation methodologies
• Current principles and practices of public health theory and practice including research principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as part of a multidisciplinary team within the stated scope of practice
• Communicate effectively interpersonally, orally and in writing with management, staff and the public
• Multi-task and manage changing priorities and emergency situations
• Counsel clients on a variety of issues including sexuality in general, healthy sexuality relationships, safer sex practices, contraception, pregnancy options
• Conduct advanced assessment, examination and treatment skills
• Analyze data, write reports, prepare briefings, make recommendations
• Mentor, supervise and evaluate students
• Excellent organization and time management skills
• Leadership skills for chairing meetings, leading projects, providing functional direction to other nursing professionals
• Use word processing and database software
• Thorough knowledge and comfort dealing with and discussing sexual health issues with clients and other health practitioners
• Able to work with clients from a variety of cultural, socio-economic and sexuality backgrounds
• Open, personable, flexible in approach, non-judgmental, able to establish rapport and maintain confidentiality
• Strong commitment to public health, role model, advocate as required

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. 

You are responsible for: coordinating the development, implementation and maintenance of strategic plans; leading or undertaking high risk, complex strategic projects; and providing project management services including defining project scope, preparing project documentation, and leading an assigned project team. 

You also lead or undertake corporate programs and initiatives on behalf of Ottawa Public Health, representing the branch/service area and department, and consult with the MOH and senior leadership team to establish strategic management objectives and outcomes consistent with the departmental and corporate vision.  In addition, you support the department’s stakeholder and relationship management strategies.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration or a related field

Minimum of 5 years of progressively responsible and practical experience in strategic planning, and the development, implementation and evaluation of complex and strategic projects, and programs at a corporate or departmental level.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Project management methodologies and practices
• Business process principles, practices and methodologies 
• Business case analysis
• Policy and program analysis, development, implementation and evaluation
• Research, trend analysis, risk assessment
• Strategic and communications plans development
• Performance management, measurement methods, tools and techniques
• Strategic planning and policy development concepts, theories, principles and methodologies
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Corporate policies, guidelines and practices
• Departmental business requirements as well as understanding of the programs/services and operations of other departments, and the inter-relationships between them and own work area
• Working within a complex, political environment
• Corporate computer systems and applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work on a wide range of projects of a highly complex and diverse nature
• Develop and deliver presentations to various levels of management and community partners
• Communicate effectively and concisely, both orally and in writing
• Build internal/external business relationships to enhance knowledge, innovation and continuous improvement
• Perform effectively in a multi-disciplined environment requiring a high degree of motivation and initiative
• Possess excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment
• Display political awareness and sensitivity
• Demonstrated leadership, initiative and credibility
• Innovative, goal and results-oriented 
• Flexible and adaptable  
• Customer service oriented 
• Exercise discretion, tact and diplomacy

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

JOB SUMMARY

The mandate of the Fleet Safety & Training Branch is managing the City’s Fleet Safety program, including vehicle safety, driver behaviours, collision prevention, collision investigation and safe operation standards for the Corporation. The Branch is also responsible for maintaining the corporation’s Commercial Vehicle Operator Registration (CVOR) certification and ensuring ongoing compliance with all related provincial legislation.

You are responsible for providing a wide range of administrative duties required to support the Fleet Service Safety and Training (FSST) corresponding branch program.  Responsibilities include data and records management, communication, quality control, vehicle operator profile management, statistics and reporting, and general clerical duties including, coordinating and scheduling, continuous improvement, facilitating business processes and monitoring Fleet Services policy, procedure and program efficacies.
 

EDUCATION AND EXPERIENCE

Completion of Grade 12.

A minimum of three (3) years experience working in a fleet safety, health and safety, training administration environment or related environment
 

KNOWLEDGE

• Organization and activities of Fleet Services
• Fleet Services Safety and Training policies, procedures and programs
• Maintains working knowledge of Ministry of Transportation Ontario (MTO), Highway Traffic Act (HTA), Commercial Vehicle Operator’s Registration (CVOR) and Driver Certification Program (DCP) requirements.
• Ministry of Transportation Ontario (MTO), Highway Traffic Act (HTA), Commercial Vehicle Operator’s Registration (CVOR) and Driver Certification Program (DCP) requirements.
• Vehicle pre- and post- trip inspection requirements
• Collision investigation, review and appeals processes
• Proficiency in spreadsheets and data management
• SAP, Risk Master, Fleet Management Information System (FMIS) including M5, Corporate Records Management System
• Corporate computer and software applications skills including MS365 applications such as SharePoint, Word, Excel, Planner, OneDrive
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Accurately enters, retrieves and updates information from computerized systems
• Effectively communicate information to staff/public, both verbally and in written form
• Maintains strong interpersonal relations with internal and external
• Manipulates and analyzes data using spreadsheets (Excel)
• Work well in a team environment and with ongoing inter-branch contacts
• Displays good judgement and discretion
• Organizes work efficiently and able to handle several assignments simultaneously
• Works well under pressure
• Works independently and with a minimum of supervision
• Completes work assignments within deadlines
• Responds with a sense of urgency