Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
• Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
• Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
• Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
• Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
• Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
• Prepares briefing notes and other documentation regarding customer service issues.
• Develops and implements new innovative client services and recommends effective and efficient means of providing service.
• Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
• Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
• Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
• Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
• Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
• Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
• Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
• Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
• Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
• Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
• Represents Division through participation on various working groups, task forces and special teams.
• Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
• Develops and contributes to digital, educational and communications materials.
• Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
• Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
• Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
• Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
• Implements customer service strategies to ensure services provided meet City service standards.
• Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
• Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
• Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
• Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
• Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
4. An understanding of the technical and operational issues facing water utilities.
5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
7. Management of customer service delivery within prescribed service standard levels.
8. Experience with issue management, including customer complaint handling.
9. Experience with developing policies and procedures for internal staff
10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
12. Experience in procurement and contract management of external technical services.
13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5

Posting Period: 30-Aug-2024 to 16-Sep-2024

Please note: Candidates who previously applied to this job posting #45262 will not be reconsidered.

Reporting to the Manager, Finance & Administration, the Budget Coordinator is responsible for the analysis, coordination, preparation, review, implementation, and monitoring of the operating and capital budgets, budget variance reports, revenues, staffing and special projects within the Division.

The primary functions associated with this position include but are not limited to:

• Coordinates the annual budget process within the Division and provides assistance to program areas. Analyzes Division's budget submissions for content, accuracy, compliance to instructions, and determines the adequacy of justifications.
• Provides analytical support in capital and operating budget development, expenditure and revenue monitoring, and operational planning by organizing the collection and interpretation of appropriate data on costs, staffing and other resources.
• Ensures short- and long-term financial and operating objectives are being met and the Division’s cost sharing relationship with the province is safeguarded.
• Monitors, controls and analyzes expenditures, revenues and management of capital and operating budgets throughout the year. Reports on variances and financial performances in relation to the budgets.
• Analyzes and reports on key operational data that measure program effectiveness and administration efficiencies.
• Prepares financial reports for program areas and ensures timely, accurate financial information and analysis is provided to Toronto Shelter & Support Services divisional management to assist in their operational and financial decision making.
• Oversees the Division’s complement management and administers the divisional staffing budget related to divisional staffing activity.
• Establishes credible professional relationships with program management and staff that enable the provision of value-added strategic and financial planning advice with regard to their services, budget and operations.
• Reviews the purchase of services and supplies (e.g. janitorial supplies, food, electrical supplies etc.) for hostel services, confirms whether purchases will remain within the budget, and approves the Request for Purchase of Goods and Services (RPGS).
• Provides budget-related training and development to Division staff, as well as information relating to the budgeted expenditures and financial control regarding Corporate, Divisional and Unit goals/priorities.
• Establishes, maintains and recommends modifications to enhance and sustain reporting systems (i.e. utilizing Microsoft Excel) in order to provide accurate and timely information to division management, council members, other levels of government, and the media, and to ensure compliance with corporate requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Coordinates, and performs research and analysis to prepare reports, including preparing reports to the Province, as required by the service contract.
• Participates in financial control system reviews to ensure the integrity of program payments and revenue streams.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function (such as accounting or finance), or the equivalent combination of education and experience.
2. Considerable experience in the application of the principles and practices of operating and capital budget formulation, analysis and reconciliation of ledger accounts, financial planning, and budget control.
3. Considerable experience and proficiency in Excel, and other computer-based systems, spreadsheets and databases (such as SAP, CAPTOR, Tableau, etc.).
4. Experience and advanced knowledge working with federal or provincial funding, or other cost-shared program is considered an asset.
5. A professional accounting designation (CPA) would be considered an asset.
6. Ability to coordinate large volume subsidies from federal/provincial ministries and other external funding sources.
7. Ability to conduct business process reviews and analysis to streamline and improve work efficiencies.
8. Strong research, analytical and problem solving skills.
9. Knowledge of the General Accepted Accounting Principles (GAAP) and accounting standards for public sector (Public Sector Accounting Board).
10. Superior analytical and highly developed interpersonal, conflict resolution and problem-solving skills with the ability to interact, work and communicate effectively both verbally and in writing with senior management and staff at all organizational levels.
11. Ability to supervise unionized staff, to motivate and train staff in budget and accounting systems.
12. Familiarity with relevant collective agreements and government legislation i.e. Occupational Health and Safety, and regulations governing social services.

Work Locations:

• Scarborough Civic Centre (150 Borough Drive)
• Metro Hall (55 John St)
• Etobicoke Civic Centre (399 The West Mall)
• North York Civic Centre (5100 Yonge St)

Creating the safe, sustainable municipal infrastructure that makes Toronto so livable is the responsibility of our Engineering and Construction Services (ECS) Division, which provides specialized engineering design and construction services to Toronto Water, Transportation Services, Solid Waste Management Services and other City of Toronto divisions, Agencies, Boards and Commissions, and external clients such as the development industry, utility companies and other public agencies.
 

Case management accountabilities:

• Act as a case manager in the review of development applications made under the Planning Act (e.g. secondary plans, subdivisions, re-zonings, land divisions, site plans and condominium proposals)
• Coordinate City infrastructure related comments and correspondence to various divisions, including City Planning, Legal & Finance
• Review engineering studies and plans (including servicing, stormwater management and geotechnical reports) submitted in support of development applications.
• Determine the scope and cost of all new City infrastructure required to support proposed developments, as well as discuss, negotiate and review development agreements to ensure that all infrastructure-related matters are properly addressed.
• Oversee the construction of the development-related municipal infrastructure, including providing engineering support and guidance to inspection staff to ensure compliance with the accepted design, City policies and by-laws, and the management of associated financial securities

Technical Expertise:

• Conduct research ensuring that it takes into account developments within the field, corporate policies, legislations and initiatives by other levels of government
• Provide technical advice, reviews and expertise; utilizing standard engineering principles and practices
• Review engineering analyses, evaluate and recommend new systems, work procedures and technologies to increase efficiencies and divisional performance

Managing Stakeholders:

• Work collaboratively with a multi-disciplinary team of contractors, colleagues, elected officials, consultants, developers, and other internal and external clients and stakeholders.
• Represent the City on committees, including providing input at meetings,
• Liaise with the media, public, developers, consultants, councillors, City Divisions and government agencies about projects, programs and developments.

 
What do you need to succeed?

1. Post-secondary education in a civil engineering discipline or an equivalent combination of education and/or experience.
2. Registration as a Professional Engineer (P.Eng.) with Professional Engineers Ontario (PEO), preferably in the discipline of Civil Engineering.
3. Experience in the development engineering field and in applying the principles of engineering in the design and/or review of engineering submissions.
4. Experience in preparing and/or reviewing servicing and stormwater management reports, as well as engineering studies and drawings submitted in support of development projects or applications.
5. Project management experience related to municipal servicing and stormwater management, preferably in the management of land development projects and/or applications.
6. A valid Province of Ontario Class "G" Driver's Licence and access to a reliable vehicle.
7. Ability to understand, interpret and apply relevant federal, provincial and engineering legislation, regulations, standards, codes and by-laws.
8. Knowledge of the Safe Water Drinking Act, The Accessibility for Ontarians with Disabilities Act (AODA), The Planning Act  and the Occupational Health & Safety Act.
9. Ability to plan, organize and coordinate projects within tight timelines.
10. Highly developed technical, problem-solving and analytical skills.
11. Strong interpersonal and communication skills, both verbally and in writing, with the ability to communicate at all organizational levels.
12. Proficiency using MS Office and other computer software.
13. Ability to support the Toronto Public Service to ensure a culture that champions equity, diversity and respectful workplaces.

As the Administrative Assistant 1 you will be responsible for providing a full range of administrative services at the senior-management level. Your administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication, organization, time management and critical thinking skills, combined with your customer service focus, diplomacy and tact, will support ensuring effective day to day operations.

Major Responsibilities:

• Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, phone calls, and initiates responses.
• Manages and schedules daily appointments and activities; arranges meetings and business travel. Organizes the daily schedule around urgent requests from the Mayor's office, city councillors, and the Chief Administrative Officer and department staff.
• Co-ordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff. Co-ordinates the development and implementation of secretarial and administrative standards and procedures for the division/s. May direct and train, on a daily basis, clerical support services on divisional processes and procedures.
• Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
• Responds and helps resolve issues of upset and concerned clients seeking redress.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, contingency planning, restructuring and downsizing initiatives, position termination. May attend and take minutes at grievance hearings.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures. Applies and checks layout and formatting guidelines. Proof-reads own and other's material.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact on operations. Identifies issues and initiates responses.
• Organizes and maintains up-to-date manuals such as Council and corporate administrative policies and guidelines.
• Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
• Co-ordinates labour disruption plans.
• Co-ordinates and maintains the records management system.
• Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor's office and councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
• Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems. Prepares presentation materials.
• Attends various meetings, events, hearings, and acts as the unit representative.
• May review applications from the public and handle special projects.
• Co-ordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, food services, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
• Manages assigned PCard, including making authorized purchases in accordance with the corporate policies and guidelines.
• Monitors tracks and reports attendance management.
• Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.

Key Qualifications:

1. Extensive experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures.
2. Extensive experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, presentations, correspondence, charts and tables, and statements to senior and executive management.
3. Considerable experience preparing agendas, taking minutes at meetings and identifying items for follow up, in coordination with other admin staff.
4. Experience annotating and/or summarizing complex data, reports, briefing notes and/or committee/council reports.
5. Proficient in the use of Microsoft Office Applications, managing databases and an aptitude for learning new technologies/systems.
6. Knowledge of financial management software such as SAP is an asset.
7. Knowledge of municipal operations that may include but is not limited to council proceedings, corporate protocols, esablished Committees functions, both internal and special interest groups and current political issues.
8. Strong analytical and problem solving skills in combination with the ability to perform duties under minimal supervision in a politically sensitive environment, using sound judgement and discretion including handling of confidential materials and information.
9. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced environment.
10. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines, assess situations to determine importance, urgency and risks, and make clear decisions or deal with conflicting priorities and work demands.
11. Highly developed interpersonal skills with the ability to deliver excellent customer service at all levels and with external partners and stakeholders.
12. Excellent communication skills, both orally and in writing.
13. Must be resourceful, adaptable and possess a high degree of initiative.
14. Ability to provide work direction to other support staff.
15. Ability to research and prepare information in a timely manner.
16. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
17. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes ( https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Reporting to the Nurse Manager, the Registered Practical Nurse plays an integral role in the day-to-day operations of the homes.

Major Responsibilities:

• Provides nursing care and develops and modifies care plans for residents. Observes, monitors, and evaluates condition of residents.
• Provides leadership/direction to Care Team during the shift in collaboration with the RN.
• Reports vital signs, injuries, and general physical and emotional condition. Reports resident critical incidents as per policy.  Attends to critical incidents involving residents.
• Attends team meetings.
• Evaluates the residents' plan of care and revises as indicated by residents' health status.
• Measures and records blood pressure, temperature, respirations, pulse, and weight using equipment, such as blood pressure cuff.
• Prepares and administers prescribed medications and treatments (i.e. eye drops and application of ointments & creams).
• Administers insulin injections and records quantities administered. Assesses condition and administers complex skin and wound treatments. Informs residents about medications and side effects.
• Ensures that medication supplies meet designated inventories. Orders medication and medical/nursing supplies.
• Checks orders, packages, labels, and stores medication and medical supplies. Prepares and applies clean dressings and bandages.
• Cleans wounds and lesions, replaces bandages, and removes stitches and clips. Administers first aid including C.P.R.
• Orients new residents and staff and familiarizes them with surroundings. Notifies departments and individuals of admittance.
• Provides orientation and ongoing coaching for new staff.
• Provides orientation for new residents and their families and introduces them to other residents, staff, etc.
• Records and secures personal valuables.
• Prepares resident for transfer or departure, including organization of personal belongings, contacting of appropriate organization (hospital, coroner's office, etc.), and completion of required documentation.
• Schedules appointments with hospitals, clinics, diagnostic services, and health specialist, arranging for transportation and/or escort.
• Ensures results/hospital records are available to residents. Feeds residents or assists with adaptive eating devices.
• Provides support and leadership during meal service (ie: offering beverages, etc).
• Administers enteral feeds ensuring resident safety and maintains appropriate documentation.
• Provides personal care for residents (i.e. feeding, hygiene, bathing, dressing and undressing, toileting, ambulation, and transferring using applicable electric/hydraulic/manual equipment and lifting devices).
• Assists residents with proper exercise and ambulation techniques to support rehabilitative and activation programs.
• Prepares and maintains documentation (i.e. charts, records, and incident reports).
• Resident and family planning care; offers emotional support; answers questions from resident and family. Works collaboratively with resident and family/chosen family in planning care. 
• Maintains personal care records.
• Changes linens, makes beds and sorts and bags soiled linen as necessary. Orders office supplies, checks orders and stocks shelves.
• Obtains admission history regarding medical history, immunizations, etc. Educates clients and emphasizes important health and medical information.
• Refers and advocates with community agencies regarding health and social services.
• Administers medication and monitors for side effects.
• Assists in coaching and training students.
• Ensures proper storage and handling of all vaccinations ensuring adherence to cold chain procedures.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Current registration from the College of Nurses of Ontario.
2. Experience working as an RPN within a community-based setting, including working with the elderly population.
3. Experience working in acute care, complex continuing care, rehabilitation, mental health and/or long-term care.

You must also have:

• Ability to provide resident-centered care in a fast-paced environment.
• Excellent interpersonal, communication and problem-solving skills.
• Knowledge of the Long-Term Care Homes Act and its regulations.
• Ability to complete the annual RAI-MDS certification as per Ministry of Health requirements for Assessment and Intelligence System Inc. (AIS).
• Ability to build and maintain effective relationships with a diverse range of people including residents, families and the interdisciplinary care team.
• Ability to obtain Current Basic Cardiac Life Support (BCLS) certification. 
• Ability to document utilizing electronic software applications.
• Ability to work in a highly demanding work environment with many competing priorities and deadlines.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Additional Information:

Hours of Work can be up to 75 hours bi-weekly, however, Hours of Work will be decided based on operational needs.

Please Note:

As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg.246/22).

Number of Positions Open: 2

Posting Period: 29-JUL-2024 to 09-SEP-2024

A new Strategic Capital Coordination Office (SCCO) has been created within the Office of the Deputy City Manager – Infrastructure Services to lead the capital coordination between all internal and external partners that have a role in construction of infrastructure impacting City rights-of-ways. 

Reporting to the Manager, Capital Delivery Coordination unit within the Strategic Capital Coordination Office, the Project Manager will lead, support and facilitate a variety of projects to enhance the delivery of the City’s capital works program through planning, coordination, delivery and monitoring improvement initiatives. This includes, as appropriate, the identification, and ability to provide assistance with resolution of issues related to construction planning and coordination among City Divisions, various Agencies, Boards and Commissions (ABCs), utilities and third parties, and other government agencies and private sector organizations. The primary responsibility of the position is the management of construction coordination service delivery to achieve organizational performance and quality standards and expectations, ensuring conformance to division, service grouping and corporate standards.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other level of governments.
• Manages and provides leadership for assigned projects from inception to completion.
• Plans, prioritizes and supports internal and external resources in a timely and cost-efficient manner to meet Council objectives for capital program delivery.
• Provides input into assigned projects, ensuring effective teamwork, communication, high standard of work quality, organization performance and continuous learning.
• Supports the coordination of the multi-year, multi-jurisdictional infrastructure projects and programs.
• Supports interdivisional, interdisciplinary and interagency teams and consultation processes to expedite capital works delivery while addressing political, community, business and other stakeholder interests.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities, recommends and coordinates innovative solutions using sound professional judgement.
• Identifies opportunities and advocates for enhanced capital works process and tools with senior team members and, as appropriate, Agencies, Boards, Commissions and private sector utilities to advance capital works objectives.
• Supports and leads the analysis and verification of capital works delivery issues on behalf of all capital works partners.
• Liaises with the public, consultants, and stakeholders across other divisions and government agencies about projects, programs and developments that impact the coordinated capital program.

• Establishes, maintains and fosters linkages to other units throughout the City and other agencies to ensure effective partnerships within the Corporation and beyond.
• Reviews and provides recommendations on cross-divisional projects, policies and reports.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Supports the development of strategic and innovative approaches to sound capital works planning, coordination, delivery and monitoring protocols.
• Identifies, evaluation and provides technical expertise and recommendations for the resolution of issues with assigned projects.
• Assist with the preparation of briefing notes, Committee and Council reports and presentations.
• Supports interdivisional working groups, setting agendas, documenting programs and reporting findings and conclusions.
• Participates in studies, analyses, research and helps develop effective solutions for complex problems while controlling measures for quality, efficiency and effectiveness of services.
• Fosters and maintains cooperative working relationships within and external to the division.
• Ensures excellent customer service is provided to both internal and external clients.

Key Qualifications:

1. Post-secondary education in a professional discipline pertinent to municipal infrastructure planning and delivery combined with suitable relevant project management experience, or an equivalent of education and experience deemed appropriate and relevant to the main job responsibilities.
2. Experience applying the principles of Engineering related to technical design policies and procedures, engineering design and construction standards, specifications, and processes, etc.
3. Understanding of Geographical Information Systems (GIS) mapping processes and techniques.
4. Demonstrated experience managing projects and delivering assignments demanding a high level of critical judgment and analytical thinking.
5. Excellent communication skills and a strong commitment to collaboration.
6. Demonstrated ability to provide conflict resolution assistance in situations involving multiple stakeholders with competing priorities.
7. Excellent oral and written communication skills including public speaking skills.

To fully carry out your duties in this key role, you will also call on your knowledge of relevant legislation including the Occupational Health and Safety Act and its Regulations for construction projects, as well as your proficiency in using computer software, including Microsoft Windows, Excel, Word and PowerPoint. Equally important, you have the ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Posting Period:  23-AUG-2024 to 13-SEPT-2024

Toronto Water is the City of Toronto division responsible for all aspects of drinking water treatment and supply, wastewater collection and treatment, and stormwater management. The Division’s six business sections manage facilities and assets across the city, including treatment plants, pumping stations, water and sewer mains, laboratories, and yards.

Water Infrastructure Management (WIM) is responsible for the long-term management of Toronto's water, wastewater, and stormwater management assets to optimize infrastructure investment, level of service, and performance. WIM provides engineering analysis, asset management, infrastructure planning and policy development and coordination across Toronto Water to serve 3.6 million residents in Toronto and surrounding regions daily, manage over $83 billion in assets, and plan a 10-year capital budget of approximately $16.2 billion.

The successful candidate for this position will be a member of the Strategic Initiatives Planning team in the Water Infrastructure Management section. The team is responsible for leading strategic infrastructure planning studies concerning growth servicing, service level enhancement, and other demands on the division's infrastructure. Strategic Initiatives Planning works with other Toronto Water sections, City Divisions and agencies to collaborate on city-building initiatives and oversees the planning and implementation of Toronto Water infrastructure.

MAJOR RESPONSIBILITIES:

Your primary responsibilities as an Engineer will vary, depending on assigned duties, but you will be expected to:

• Work with internal staff and consultants to complete studies, projects and programs related to water infrastructure management including sewer and water capacity, water quality, and master planning.
• Review and comment on engineering design reports and drawings, policies, guidelines, procedures, bylaws, and legislation.
• Provide technical review and advanced engineering input to other sections and divisions on matters related to water infrastructure and municipal engineering.
• Manage assigned projects, ensuring effective teamwork and communication, and high standards of work quality, ensuring assigned projects are completed within established timeframes.
• Represent Toronto Water as a technical specialist at meetings with internal sections, City divisions, external agencies, the public and Councillor’s offices.
• Prepare technical reports, Committee and Community Council reports and content for public education/communication purposes, as required.
• Prepare capital business cases, project charters, bid documents (RFPs, RFQs, REOIs), terms of reference, and scope of work for consultant assignments, including selection and direction of consultants undertaking professional services for Toronto Water.
• Develop procedures, guidelines, technical standards, and policies related to managing water infrastructure including growth management and infrastructure servicing.
• Assist the Manager in defining and allocating work and setting goals.
• Perform other related duties, as assigned.

KEY QUALIFICATIONS

Your application for the role of Engineer must describe your qualifications as they relate to:

1. Registration as a Professional Engineer (P.Eng.) with Professional Engineers Ontario (PEO).
2. Completion of post-secondary degree or diploma in civil and/or municipal engineering; an equivalent combination of education and experience may be considered.
3. Experience as a Professional Engineer in an engineering role working with water, sewer and/or stormwater infrastructure.
4. Experience with capacity assessment, growth planning, infrastructure servicing and funding, and the development approvals process.
5. Experience in hydraulic modelling, studies and infrastructure planning.    
6. Experience using software pertinent to the job function including Geographical Information System (GIS), and modelling software such as Infoworks and/or Infowater or equivalent.
7. Excellent communication and analytical skills to write technical reports, briefing notes, reports to Committee and Council, and responses to inquiries by external agencies and the public.
8. Knowledge of the Municipal Class Environmental Assessment (EA) process, especially related to Master Planning, and Feasibility Studies.
9. Fundamental knowledge of federal, provincial and municipal regulations, policies and guidelines related to the job (e.g. Occupation Health & Safety Act) and applicable to wastewater and stormwater systems, infrastructure planning and management.
10. Project and stakeholder management skills to plan, lead, manage and implement multidisciplinary projects of varied scope.
11. Competencies including interpersonal, conflict resolution, leadership and problem-solving skills, with the ability to interact effectively with all levels of the organization and to forge solid internal and external relationships.
12. Possession of, and ability to maintain, a valid Province of Ontario class "G" driver's licence and eligibility to qualify for a City driver's permit is an asset for this position.

A Qualified List of candidates will be established for the Engineer position in the Toronto Water Division and will be in effect for up to two years from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

Notes:

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
• If selected for a temporary position, employee's placement is conditional on the approval of his/her executive director/general manager or designate
• Temporary and fixed-term part-time non-union employees will be reassigned to this position.

Major Responsibilities:

• Performs assigned skilled and semi-skilled tasks in the installation, operation and repair of mechanical and electrical equipment and repairs required in connection with general building maintenance
• Operates a computerized Building Automation System (BAS) to manage/control Building Systems
• Performs general maintenance work in connection with mechanical and electrical equipment, building services and facilities
• Maintains a preventative maintenance program and records
• Operates air conditioning equipment including centrifugal chillers and cooling towers
• Performs plumbing repairs not requiring the services of a tradesman
• Effects minor repairs to building equipment and fixtures
• Performs related maintenance work as assigned including the use of ladders and scaffolding
• Assists tradesman as required
• Performs other related work as assigned
• May be required to work shifts (days, afternoons, midnights and weekends)

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Must have completed secondary school and possess a technician qualification in a building trade or equivalent combination of education and experience.
2. Experience in the maintenance and operation of large computerized commercial buildings.
3. Experience in air distribution systems as related to modern air conditioning systems.
4. Experience in the maintenance of pumps and large air handling equipment.
5. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

You must also have:

• Thorough knowledge of the operation and maintenance of heating boilers, chemical treatment of chilled and hot water systems, building electrical systems, UPS power systems, fire safety equipment and fire suppression systems.
• Knowledge of automatic heating and cooling controls including pneumatic systems.
• An ability to read blueprints.
• An ability to read and perform tasks outlined in technical manuals and publications.
• An ability to maintain effective working relations with other staff.
• An ability to communicate effectively, both verbally and in writing.
• The ability to work all shifts for a 24/7 building operation.