The Senior Analyst Global Payroll and Compliance is responsible for supporting Payroll compliance projects and initiatives to ensure data accuracy and efficiency within SAP and regulatory requirements. This role collaborates with Payroll Operations, Payroll Controls, Total Rewards COE, IT&S/HR Support and other business areas to create future processes, document and manage all project related tasks and requirements. This role ensures all activities conducted are compliant with technical foundations, governing regulations, internal policies, procedures and completed in accordance with the Bank’s policies and procedures, standards, and regulations.

Is this role right for you? In this role you will: 

• Supports project execution of global expansion initiatives (Global HR Transformation), providing insights and ensuring payroll accuracy, efficiency and compliance

• Subject matter expert in Global Payroll and compliance as well as working knowledge of banking regulations, laws and policies

• Collaborates with Manager, Global Payroll and Compliance to evaluate and analyze existing payroll policies, procedures and processes to identify improvement/enhancement opportunities and implement solutions to address them

• Collaborates with Manager, Global Payroll and Compliance in SOX audit process, ensuring strong process controls are implemented and documentation is prepared and updated regularly for Financial and Regulatory processes. On an ongoing basis, ensure processes are reviewed regularly and enhanced where required.

• Conduct audits of business and compliance controls, including development and execution

• Ensure that compliance issues are appropriately logged, and remediated, ensuring the analysis, key themes, and/or root causes are identified, and impact are assessed.

• Analyze and build business requirements regarding the payroll system to align with established project requirements, and provides technical expertise and payroll systems support for SAP as required

• Holds self accountable for ensuring the accurate administration, remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations 

• Seeks opportunities to improve/enhance payroll processes, provides insights and recommending solutions to Manager, Payroll and Compliance

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Manage ad- hoc projects as assigned by management or by the Sr leadership team.

• Embrace and drive change as required. Identify opportunities to improve efficiency and propose changes to the management.

• Building effective working relationships across the team and with various business lines and corporate functions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have the below: 

• Post-secondary Degree or Diploma in Accounting or Business or related field

• Experience with a large ERP payroll system such as SAP or PeopleSoft is an asset but not a must

• Payroll Designation from the National Payroll Institute – Completed or in progress

• Previous (4+ years) experience in payroll operations

• Intermediate to advance skills using Excel

• Experienced in Power BI, MS Projects, Visio

• Deep understanding and knowledge of Bank policies and procedures

• Strong knowledge of Organizational structure and complexity

• Strong understanding of payroll policies and processes

• Excellent interpersonal and communication skills

• Attentive to details and deadlines; ability to manage multiple priorities

• Strong analytical skills

• Good knowledge of regulatory requirements, with ability to adapt as requirements change

What's in it for you? 

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers 

• A rewarding career path with diverse opportunities for professional development 

• Internal training to support your growth and enhance your skills 

• An inclusive working environment that encourages creativity, curiosity, and celebrates success! 

We are seeking a Software Developer for the Canadian Digital Banking Engineering team.

Is this role right for you?

• Work closely with technical leads to build application as per design document.
• Create design documents into technical stories and technical tasks.
• Review and understand defect and make code changes to enhance the application.
• Compile and Deploy application to various environments.
• You will provide system analysis, object-oriented design / programming, technical documentation, and support for existing and new applications and systems.
• You will perform coding, unit testing, debugging, documenting, and implementing of applications and scripts.
• You will maintain, support, and enhance existing applications.
• You will participate in regular code reviews for release activities.
• You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.
   

Do you have the skills that will enable you to succeed in this role? 

• Bachelor’s degree in computer science, Engineering, or related discipline.
• Demonstrate good communication skills.
• Nice to have 3+ years of technical working experience in systems analysis, design, development, unit testing, and debugging.
• Excellent problem-solving skills and ability to review and design documents and create technical stories and tasks.
• Must have technical 3+ years of working experience with .NET/TFS/C#/API.
• Must be a system integration expert -i.e developing/maintaining services and components , external-internal API,s file transfers
• Must be Proficient in SQL & relational databases.
• You have working experience in the use of Bit Bucket, GIT, Gradle, Jira, Confluence, or similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.
• Technical working experience in an agile environment.
• Technical working knowledge of Web Services, XML/SOAP/REST Tools, or Integrated Development Environment (IDE)
• Nice to have - Knowledge of SSL and setup of secure handshake between applications.
• Nice to have - Working knowledge of SoapUI; Postman, WinSCP (Windows Secure Copy); PuTTY SCP (PSCP)
• Nice to have - Technical knowledge of Microsoft Azure Cloud or Google Cloud is an asset.
• Participate fully as a team member and contribute to a positive work environment that encourages productivity, professionalism, and teamwork.
• Contributes to an environment of continuous learning, including the sharing of experience and learning across team members, peers, Scotia partners, and management as appropriate.
• Participate in identifying personal development needs and pursue development/career opportunities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

#LI-Hybrid

We are looking for a qualified Software Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
  • Providing contribution to design/review process
  • Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
  • Production/Input to an overall Project Plan, strategy, and implementation
  • Procedural documents completed to support user (guidelines, job aids. etc.)
  • Input provided to preparation and execution of testing.
  • Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 5+ year experience in Java Springboot, developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

We are looking for a Senior Software Engineer to join our Global Wealth Management Technology (GWMT) – we develop and modernize technology that powers the Global Wealth Management business lines. GWMT consists of many departments with high-performing agile teams working closely to deliver, support, and maintain the many applications and ecosystems within Global Wealth.

Is this role right for you? In this role, you will:

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Apply your development experience to deliver microservices in the cloud (Google Cloud, Microsoft Azure)
• Project implementations and application integration 
• Technical documentation of the solution
• Support production issues and handle escalations during Release cycles as needed.
• Mentor and guide team members in technical knowledge with best coding practices.
• Troubleshoot technical issues to identify the root cause of the problem
• Provide expert advice to key stakeholders
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have at least 7 years of work experience as a Java developer.
• You have experience building scalable, enterprise-level technology stacks with Java, SOAP, and JSON but ideally with a broad set of tools
• You have experience in application architecture and API design
• You are proficient in building Microservices and Spring boot
• You have experience with Cloud Foundry and Kubernetes
• Experience working with all phases of SDLC (Software Development Life Cycle).
• Proficient with Unix Tools, shell scripting (Bash, Perl, Python, etc.), SQL queries, PL/SQL, and SQL Loader - or equivalent
• You have experience in developing security systems and analyzing the current systems for vulnerabilities.
• You have experience in version control and build tools, like Git, Bitbucket, Jenkin, Maven
• You know a variety of frameworks (server-side, infrastructure, browser side, desktop, etc.) as well as a high aptitude for diving in and picking up new things

• You have a well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Solid understanding of wealth management concepts, and workflows.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Contributes to the overall success of the Digital Banking Unit in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Write well designed, testable, efficient code by using best software development practices
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• In depth knowledge of programming languages, frameworks, utilities, and other technologies used by the team (React & Node JS)
• Bachelor or master’s degree in computer science/Engineering, Information Systems, or other related field (or equivalent work experience)
• Excellent communication skills with ability to influence decision making across stakeholders
• Demonstrated ability to lead team members with differing opinions and levels of experience
• Project management skills to map and execute short and long term plans for the team
• Effective organization, planning, and time management skills

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Contributes to the overall success of Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What will you do?

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champion a high-performance environment and contributes to an inclusive work environment. 

• Proactively provide guidance and recommendation on the software design. 

• Collaborate with SMEs to understand Business Banking and Cash Management trends.

• Collaborate with cross functional team on the components to meet the performance requirements.

• Collaborate to provide estimation and break down of work to enable small and frequent releases to production.

• Actively participate in customer discovery and solution discovery sessions.

• Build software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt 

• Set up development environments necessary to build the entire solution. 

• Participate in merging, integrating, versioning, promoting, code through environments and version control. 

• Triage and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.

• Create, socialize, and implement on technical roadmaps. 

• Coach and mentors junior Engineers to support their career development and personal growth.  

• Provide expertise in the technologies and frameworks used to deliver on business objectives. 

• Stay ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration. 

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

What do you need to succeed?

• A recognized degree in engineering, computer science, math or related discipline

• 4+ years of software development experience

• 2 years+ experience developing microservices and micro frontends in Java

• 2 years+ of experience with Google Cloud Platform and/or Microsoft Azure.

• Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies. 

• Ability to communicate effectively with a software development team on tight deadlines

• Extensive experience in JAVA related technologies and frameworks (React JS, Next JS, Spring Framework, J2EE, JSP, JSF 2, JUnit, ANGULAR JS)

• Familiar with open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Docker)

• Solid understanding of Test Automation framework and tools

    
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success

• We provide you with the tools and technology needed to create meaningful customer experiences

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole

• Dress codes don't apply here: being comfortable does

• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones

• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Contributes to the overall success of the Payments & Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment.

• Proactively provide guidance and recommendation on the software design.

• Collaborate with SMEs to understand Business Banking and Cash Management trends.

• Collaborate with cross functional team on the components to meet the performance requirements.

• Collaborates to provide estimation and break down of work to enable small and frequent releases to production.

• Actively participates in customer discovery and solution discovery sessions.

• Builds software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt

• Sets up development environments necessary to build the entire solution.

• Participates in merging, integrating, versioning, promoting, code through environments and version control.

• Triaging and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.

• Create, socialize, and implement on technical roadmaps.

• Coaches and mentors junior Engineers to support their career development and personal growth. 

• Provides expertise in the technologies and frameworks used to deliver on business objectives.

• Stays ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A recognized degree in engineering, computer science, math or related discipline

• 3+ years of software development experience

• Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies.

• Ability to communicate effectively with a software development team on tight deadlines

• Extensive experience in JAVA related technologies and frameworks (React JS, Next JS, Spring Framework, J2EE, JSP, JSF 2, JUnit, ANGULAR JS)

• Familiar with open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Docker)

• Solid understanding of Test Automation framework and tools

• 3 years+ experience developing microservices and micro frontends in Java

• 2 years+ of experience with Google Cloud Platform and/or Microsoft Azure.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package