The Health, Safety & Environment (HSE) Specialist develops, leads and executes health, safety and environment programs for assigned accounts and ensures ongoing compliance to all internal, and external and regulatory requirements to assist the account team in mitigating and managing environmental, health and safety-related risks and improving related performance.  In addition, the Health, Safety, and Environment Specialist assists the Health, Safety, and Environment team in the development and deployment of health, safety, and environment management system and associated tools, processes and procedures according to applicable external management systems. The Health, Safety and Environment Specialist adopts a portfolio and systemic approach to implement the HSE management system, as well as interprets and advises on all HSE regulatory matters to ensure compliance with government legislation and industry standards.

KEY DUTIES & RESPONSIBILITIES

Program Management

• Develop, execute and govern health, safety and environment programs and promotes a high health, safety and environment culture for the assigned accounts
• Provides guidance and advice to account and client team members on health, safety, and environment matters in accordance to all applicable internal and external requirements.  Applies knowledge of related regulations
• Collaborates with account teams to ensure team members are provided with adequate tools and resources to ensure the safe execution of work
• Collaborates on a daily basis with the client subject matter expert to implement initiatives and provide feedback from various work streams including the Projects and Operations teams
• Maintains health, safety, and environment management systems registration including but not limited to ISO 14001, CSA Z1000, OHSAS 18001 and ISO 45001.  Conducts internal systems audit and executes annual re-registration process requirements
• Achieves health, safety and environment objectives for assigned accounts
• Develops, manages, improves and leads key performance indicators as related to HSE (LTIR, TRIR, Near Miss reports, Halocarbon leak reports, spills, etc.)
• Develops and continuously improves health, safety and environment management system and associated processes and procedures according to applicable external management systems
• Assists client with coordination of employee engagement initiatives (e.g. Waste Reduction Week, Earth Week) and corporate HSE events (e.g. Safety & Health week)
• Manages multiple projects simultaneously with tight deadlines
• Builds and promotes corporate HSE-culture

Program Execution

• End to end program management, including vendor selection, managing purchase orders, budgeting, scheduling, receiving and reviewing reports (e.g. waste & recycling management programs, fuel storage system management, compliance program management such as radon or asbestos, pole storage yard compliance)
• Play an important leadership role in overall performance of program execution including working with key stakeholders
• Develops budget forecast (capital, expense) and manages costs to stay within budget
• Audits vendors performance
• Produces procurement documents (scope of work, legal and internal requirements, templates, KPI) in collaboration with Contract managers

Compliance Management

• Monitors and enforces compliance to all internal and external health, safety and environment requirements
• Conducts field inspections, job observations; health, safety and environment audits and other types of reviews to monitor compliance to health, safety and environment requirements and to identify risks
• Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
• Prepares and submits compliance reports
• Manages environmental, health and safety programs in compliance with the quality management framework
• Other duties as assigned

Incident Investigation, Resolution & Reduction

• Investigates and resolves incidents
• Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
• Tracks, records, maintains and reports incident data.  Identifies and analyzes trends
• Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and improve health, safety and environment performance

Communication & Training

• Develops and delivers health, safety and environment training to account and client team members
• Develops and deploys health, safety and environment communication to account and client team members
• Liaison with Authorities Having Jurisdiction to maintain compliance
• Delivers training sessions for new/revised legislation that may impact business functions for various work streams
• Regularly meets with senior client representatives

KNOWLEDGE & SKILLS

• College degree in Safety, Industrial Hygiene, Occupational Health & Safety, Environmental Engineering or Environmental Sciences or master’s degree in Environment, Environmental management or Environmental science
• 3 to 5 years of health, safety, and environment program execution work experience
• Knowledge of health, safety and environment regulatory requirements
• Knowledge of health, safety, and environment management systems – ISO 14001, ISO 45001, CSA Z1000, OHSAS 18001, etc.
• Strong program development and execution abilities
• Bilingual French/English required depending on the account
• Ability to promote health, safety and environment programs and influence stakeholders to achieve health, safety and environment objectives
• Ability to build and maintain strong relationships with internal and external stakeholders, including client representatives at the senior to executive management level
• Ability to investigate and resolve health, safety and environment incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
• Effective written communication skills
• Knowledge of Facility management operations
• Experience delivering health, safety and environment-related training
• Ability to apply regulatory background and knowledge across various work streams
• Ability to work in a cross-functional matrix environment
• Travel as required
• Availability to monitor HSE 24/7 Hazard Line

Licenses and/or Professional Accreditation

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals or equivalent
• Registered ISO 45001 Compliance Auditor

Environment:

• Environmental Professional (EP)
• Registered ISO 14001 Compliance Auditor
• LEED GA

The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

#LI-SL1

#LI-Onsite

As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations.

Key Responsibilities:

Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming.
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions)
• Strip and finish hard surface floors manually or with power equipment (when required).
• Steam clean or shampoo carpets (when required).
• Transport garbage from drop points to garbage bins or compactor.
• Transport maintenance machinery, where necessary, between floors and job sites.
• Cleans and stores equipment and machinery used.
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach.
• Cleans washroom floors including stripping and finishing.
• Cleans stairwells and elevator cabs where ladders are required.
• Loads and unloads supplies and replenishes cleaning solutions.
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Other duties that management may assign.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals (when required).

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials, and solutions.
• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients, and the general public.
• Ability and willingness to work weekends, holidays, and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable.
• Must have a valid Class G license (may be required).

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds.

The Building Automation Specialist is responsible for the Building Automation Systems (BAS) and other controls in the building  including preventive and corrective maintenance, configuration modifications, programming, and developing and implementing optimization initiatives. They are also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Installation & Troubleshooting

• Responds to demand service requests for BAS/Control related issues to diagnoses and rectifies.
• Works with building operators and site managers to identify efficiencies and energy savings in building operations.
• Optimizes facility uptime and asset integrity of assigned facility.
• Develops recommendations for BAS system changes and implements approved changes which may include working with external control contractors for the programming.
• Performs commissioning inspections to transition projects from installation to an on-going operation.

Maintenance

• Performs systems monitoring, inspection, preventative, corrective and demand service maintenance on building automation/controls system (hardware and software), as well as energy management system and equipment and to ensure facility uptime, uninterrupted client operations, asset integrity, and energy and operating cost objectives are achieved.
• Ensures that the HVAC control strategy is stable and efficient.
• Ensures that the graphic user interface allows quick and accurate diagnostics. Works with vendor to implement improvements.
• Maintains, troubleshoots, repairs and optimizes building automation/controls systems and equipment. Also, may include work on security, surveillance and fire alarm systems.
• Oversees the overall implementation of BAS preventative maintenance program including vendor involvement. Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained.
• Backups and maintains server platforms, both physical and virtual.
• Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
• Monitors assigned facilities by conducting facility walkthroughs, building automation system monitoring and inspection of BAS interface as well as sequence of operation for optimization.
• Assists in the implementation of overall electrical/mechanical/fire protection preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.

Client Relations

• Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through way work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
• Initiates documents to obtain formal approval of work required.
• Participates in and assists with facility-related projects.
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• College OR University Degree/Diploma/Certification in HVAC, Controls, and/or Building Operations is desirable.
• Minimum of 5 years’ experience in the field of designing, installing, programming, and/or maintenance of automated control/energy management systems.
• Demonstrated experience with computers, computer networks and internet protocols.
• Familiar with integration concepts and platforms such as BACnet systems.
• Operational experience in fault detection platforms considered an asset
• Good knowledge of optimization and energy management strategy for BAS system.
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards, is desirable.
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner.
• Strong client-service orientation along with a high sense of urgency.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower level technician’s development.
• Must be willing to wear Personal Protective Equipment.
• Must be available for on-call/standby and emergency callouts as they arise. Extended hours may be required.
• Bilingualism considered an asset.
• Valid drivers’ license.

License and/or Professional Accreditations

• None required

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience 
• Past customer service and/or sales experience is preferred