As a Regional Coordinator you will contribute to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Maintain office systems including but not limited to network administration, telephone and voice mail programs, reference and product files, branch library and Product & Procedures manual. 
• Lead management of facilities operations as well as delivery and change management of facilities related changes. 
• Liaise with Facilities to support leasehold improvements, lease renewals and planned moves. 
• Perform reception duties including answering the telephone, greeting clients, managing incoming & outgoing mail & courier and booking client appointments.
• Complete regional reporting requests & data analysis.
• Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI.
• Coordinate and execute on a variety of regional initiatives including seminars, Client Forums and Professional Development Days and coordinate logistics as required. 
• Assist with branch compliance duties including maintaining the security checklist and Business Continuity Plan.
• Participate in various regional meetings and special projects.
• Liaise with external partners such as medical associations, accounting firms, etc. for regional projects. 
• Other administrative tasks.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. 

The Must Haves:

• Community college diploma in Business Administration or equivalent. 
• Three+ years’ experience in an administrative or clerical position, preferably with a financial services company
• Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset.  
• Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications. 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Strong organizational skills. 
• Excellent communication skills. 
• Initiative and resourcefulness. 
• Ability to work effectively and collaboratively within a team. 
• Attention to detail. 
• Well-organized with high energy, effective communication skills  
• Enjoys a fast-paced environment and is highly professional.   
• Team player with a desire to consistently create a positive work environment

#LI-CB1

Location(s):  Canada : Manitoba : Winnipeg || Canada : Saskatchewan : Regina

The Healthcare and Professional Specialist is part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers. He/she acquires new healthcare and professional customer relationships through involvement in industry events and relationships with local Professionals, COI’s serving the segment, Scotiabank Partners and Professional Associations with a footprint in the local market, while retaining and expanding existing ones, as well as from Retail and other internal partners. He/she is responsible for meeting assigned targets, which include asset, deposit and revenue growth and business development activities, retention and referral goals as well as other objectives related to customer service, operational effectiveness and personal development.

What you will be doing...

• Manage and grow a business banking portfolio of existing and new high value healthcare and professional customers, Centers of Influence and professional associations with the purpose of achieving significant growth, retention and other targets while meeting the Bank's Service Standards by:
  • Developing and maintaining knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
  • Providing specialized healthcare and professional customers expertise and business/finance advice which increases the business owner's ability to succeed in their business
  • Developing and maintaining business relationships with Centres of Influence (COI) including influential customers, internal and external referral sources
  • Responding to requests for service, instructing and guiding customers in service use and confirming their satisfaction with the service
  • Taking steps to recover customer relationships, when required

• Acquire new healthcare and professional business owner relationships and expand existing ones to achieve, or assist partners in achieving, sales and other goals by:
  • Planning and completing relationship building activities which create sales opportunities and/or provide value to customers, developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
  • Identifying prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts and participating in marketing/educational seminars
  • Discovering business and personal banking needs/preferences on both sides of the customer's balance sheet
  • Proactively collaborating with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
  • Assisting and advising Scotiabank partners (Branch Managers, SBAs and FAs) in marketing, structuring and closing certain healthcare and professional deals with existing Branch customers
  • Responding to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
  • Negotiating compensation for financial products and services, as applicable and in accordance with Bank policy
  • Informing the customer of what to expect and when the service is set up for their use, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan

• Manage an assigned credit portfolio at an acceptable level of risk by:
  • Working closely with the SPP Solutions Managers/ACE when processing deals
  • Leveraging experience & consulting with Regional SPP Specialists, as required
  • Completing credit reviews in a timely and sufficiently detailed fashion
  • Authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
  • Preparing and/or ensuring all documentation is properly completed
  • Ensuring accounts adhere to the conditions of authorization
  • Identifying and resolving deviations from the conditions of authorization
  • Identifying deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss

• Contribute to Specialty Business Banking’s overall financial and non-financial objectives by:
  • Developing an understanding of the branch financial and non-financial goals and how to contribute to them
  • Negotiating aggressive yet achievable financial and non-financial goals
  • Participating in team meetings, skill-building sessions and one-on-one coaching sessions
  • Adhering strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and reporting any unusual occurrences or fraudulent activity to your supervisor as soon as you become aware of it.
  • Adhering to and ensuring compliance with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Champions a high performance environment and contributes to an inclusive work environment.

What you need to succeed...
 

• At least 2 years of experience in corporate banking and relationship management.
• Basic university/college courses in accounting, finance, business law, and economics, or equivalent work experience
• Expert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators
• Expert knowledge of the specialist’s marketplace, proven expertise in the healthcare and professional segment within that marketplace
• Expert knowledge of the applicable software and technology platforms for Small Business including the supporting systems such as the ACE and GRM, Sales Builder, Intralink etc.
• Thorough knowledge of applicable risk management policies and processes
• Thorough knowledge of legal and security documentation for small business products
• Thorough and proven knowledge of interviewing, solicitation, marketing and business development techniques
• Thorough knowledge of applicable branch procedures, processes and workflows
• Thorough knowledge of small business legal structures, life cycles and owner characteristics
• Thorough knowledge of business financial statements, especially the healthcare and professional segments
• Working knowledge of the features and benefits of retail products and services
• Working knowledge of other business line/partner offerings (ie. Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions)
• Working knowledge of competitor offerings and alternate sources of financing
• Working knowledge of economic conditions and political events affecting businesses, especially in the professional/ healthcare segment
• The ability to build and maintain key relationships is essential, along with the ability to influence and persuade others. The incumbent must possess tactical planning, implementation and organization skills. A high degree of flexibility is required to adapt to a wide variety of tasks and functions.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Contributes to the overall success of the Retail Customer Platform Technology applications ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• You will provide system analysis, object-oriented design / programming, technical documentation, and support for existing and new applications and systems.

• You will provide recommendations on best practices and enhancements that are in line with the bank’s technology road map.

• You will work with project team to refine technical requirements and provide technical design and guidance based on industry best practices.

• You will perform coding, unit testing, debugging, documenting, and implementing of applications and scripts.

• You will participate in estimation and planning of development efforts required for various projects and enhancements.

• You will maintain, support, and enhance existing applications.

• You will participate in regular code reviews for release activities.

• You will lead the implementation efforts for implementations of code to non-production and production environments.

• You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.

• You will assist the product owners and business analysts in discovering the current system behavior and provide recommendations on improving the current system.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree in Computer Science, Engineering, or related discipline is preferred.

• You have at least 3-5 years of technical working experience in systems analysis, design, development, unit testing, and debugging.

• Must have technical working experience with Core Java (Version 8 or higher)/Java

• Proficient in SQL & relational databases.

• Knowledge or experience in the use of GIT, Gradle, Jira, Confluence or a similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.

• Technical working experience in an agile environment.

• Working experience with Spring Boot, Spring Security and Spring Data Repositories, Spring Batch. At least one. Spring framework works.

• Technical working knowledge of Web Services, SOAP/REST, STS Spring Tools, or Eclipse Integrated Development Environment (IDE).

• Knowledge of SSL and setup of secure handshake between applications. It could be implicit. Technical knowledge of Microsoft Azure Cloud/Google Cloud and Splunk

Nice to Have:

• Oracle Certified Java Developer certification.

• Technical Knowledge of event driven architecture (Kafka, Kafka connectors, Kafka brokers).

• 2-3 years of working experience in the banking/financial services industry.

• Working knowledge of SoapUI.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid