JOB SUMMARY

You are responsible for providing a wide variety of confidential administrative support services in support of the Director.

You serve as a point of contact for client departments, providing an initial response to standard inquiries and directing non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.

Note: This is a generic job description that describes the typical duties of this job. Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 2 years of community college in Business/Office Administration

Minimum of 3 years of related clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Council reporting procedures
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organizes and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems
• Integrity, tact and good judgment

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of process mechanical systems and equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including Wastewater treatment plant, remote pumping stations, odour control facilities, regulators, lagoons, valve chambers, storage tanks). 

These duties are carried out in an industrial, production, regulated and quality focused environment and, as such, must be completed in consideration of and in close coordination with other engineering, skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note these systems and equipment include, but are not limited to:  process chemical feed, metering, piping and storage systems (e.g. sulphuric acid, sodium hypochlorite, aluminium sulphate, sodium silicate, sodium bisulphite, sodium hydroxide, potassium permanganate, hydrofluorosilicic acid, aqueous ammonia, etc.), raw water, treated drinking water, effluent water and sanitary sewage screening, processing, metering, piping, pumping and valve systems (fractional horsepower to several thousand horsepower, 6mm to 2450m dia or 4500mm x 3600mm), sludge collection, transfer and mixing systems, pressure and flow control valves, crane, rigging and hoisting systems (up to 5 tons), pumps, blowers, motors, engines, compressors, vacuum systems, gear boxes, clutches, turbines and centrifuges (fractional horsepower to several thousand horsepower). The equipment may or may not be drained, evacuated or energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade chambers, tanks and reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Millwright apprenticeship program of 8000 hours 

Minimum of 5 years of experience as a licensed Industrial Millwright in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of industrial and process mechanical equipment and the installation, construction and commissioning of process mechanical and chemical feed systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Building Code
• Ontario Plumbing Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes 
• City Purchasing Bylaw and policies as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements, as identified by the Province
• Metal pipe, tube and plate heating, forming, cutting, welding, soldering, brazing and jointing tools, methods and techniques
• No-metal pipe and tube bending, forming, cutting, fusing, bonding and jointing tools, methods and techniques
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (fractional to several thousand horsepower) process mechanical equipment including engines, pumps, motors, compressors, gearboxes, turbines, centrifuges, etc.
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (6mm to 2450m diameter and 4500mm x 3600mm) process piping, jointing and valve systems, etc.
• Precision measurement, vibration and alignment techniques and equipment
• Math concepts applicable to the trade
• Working knowledge of electrical, electronic and instrumentation equipment, materials and maintenance procedures
• Computer system applications pertinent to water and wastewater treatment and collection facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of TSSA rules & regulations
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, Forklift etc.)
• Analyze, identify, prioritize and solve problems quickly and effectively
• Use a wide range of hand tools, heating, cutting and welding tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch mechanical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establish effective interpersonal relationships
• Alertness, dependability, punctuality
• Work well under pressure 
• Shows initiative, strong judgement and a high degree of reliability
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City of Ottawa. 

Reporting to a Garage Supervisor, you are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.).

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours

Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing receptionist service by: answering all incoming calls and inquiries made in person, courteously and efficiently; providing typing service; and ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of related experience

KNOWLEDGE

• Office practices and procedures, including records management
• Computer software applications MS Word, Excel, Electronic Mail
• Office equipment (fax, photocopier)
• Sound knowledge of the branch’s programs and structure combined with good knowledge of the department and general knowledge of the city at large
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent telephone skills
• Type accurately at 40-60 wpm
• Use tact, discretion and confidentially, combined with reliability and good judgment
• Gather and compile statistical information
• Communicate effectively, both verbally and in writing
   

JOB SUMMARY

The City Manager’s Office (CMO) is responsible for supporting the City Manager to enable the successful alignment of the values and priorities of Council with the administrative resources and business operations of the City structure. 

The Service Optimization and Data Insights Branch works horizontally across the organization to support this mandate and advance enterprise-wide priorities of continuous improvement and data-informed decision-making. The Data Insights Unit provides data leadership and support for data literacy across the organization by helping teams better leverage and convey the meaning behind their data through the development of data products (e.g., dashboards, data stories); supporting the implementation of a Citywide Data Strategy and related initiatives; and demonstrating the ongoing commitment to data-informed decision-making with the public release of City data through the Open Data Program.

You are responsible for supporting the City’s Open Data Program, providing dashboard development and support, and for conducting regular reviews of documents and products to ensure feasibility and data accessibility. 

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Statistics, Economics, Mathematics, Computer Science, Data Science, Business Intelligence, Business Administration or a related field 

Minimum 3 years of related experience in data analysis 

KNOWLEDGE

• General knowledge of corporate technology systems and databases, business intelligence and data visualization tools (Power BI)
• Basic understanding of database principles and structure, statistical analysis, interpretation, methods, tools and predictive modeling
• Basic understanding of emerging research methodologies and technologies
• Experience working in a political environment is an asset
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to use logic and reasoning to question, discern, interpret and analyze various types of information to form an evidence-based conclusion or judgment
• Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Ability to identify problems and review related information to develop solutions or feasible options to achieve the desired end state
• Ability to analyze needs and product requirements to create a design
• Ability to conduct tests or inspections of products to ensure their quality
• Ability to determine causes of operating errors in technological systems and decide how to resolve the issues
• Capacity to design and develop layouts for data visualization and open data products
• Ability to identify and assess risks and determine procedures to be followed to reduce or avoid their impact
• Ability to manage one's own time and the time of others
• Ability to plan for and communicate the effects of change

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

JOB SUMMARY

The Transit Facilities Maintenance Unit is responsible for the property management functions associated with the maintenance, operation and repair of all transit facilities.

You are responsible for general maintenance to building mechanical and electrical equipment and for routine and preventive maintenance for all Plant energy systems, such as building automation systems, heating, ventilating and air conditioning systems (HVAC), electrical power systems, and plumbing, drainage and sewage systems.  You also maintain and repair all bus service equipment.

EDUCATION AND EXPERIENCE

Completion of Grade 12

No experience required

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Job planning and parts and material requisitioning
• Standard methods, tools, equipment, and materials used in the building repair trades
• Building energy systems, mechanical and electrical operating equipment and bus servicing equipment
• Operation and programming of computer controlled energy systems
• Personal computers, with ability to use corporate office software and the Maintenance Management System
• Knowledge and awareness of safety issues in the workplace, where there are always members of the public close by when work is being undertaken
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum direction, and collaboratively with peers and managers as part of a team  
• Able to perform general repair duties 
• Possess sound interpersonal skills and ability to relate to the general public and coworkers
• Communicate effectively, both orally and in writing
• Possess skill in using hand and power tools and equipment with precision
• Able to perform welding or sheet metal fabrications relating to the work 
• Possess analytical skills and be detail oriented
• Operate within a computerized maintenance management System
• Able to operate repair vehicles, scissor lift, fork lift, mobile personal lifting devices, cranes, and to use ladders
• Must be able to organize, clean and maintain a safe work area within a public environment 
• Must be capable of relating to transit customers, while working in a public environment, and accepting that information requests, complaints, or incidents of confrontational behaviour may occur
• Demonstrate a positive attitude, flexibility and adaptability
• Able to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess a work record of good attendance and job performance 
• Able to follow all safety rules and regulations
• Possess excellent hand/eye coordination, and manual dexterity 
• Physically fit, with stamina to perform the job duties (which may include working in a standing position for long time periods, carrying materials, working in cramped areas or at considerable heights, and working outdoors year round)
• Provide own hand tools relating to the trade according to provisions of the Collective Agreement
• Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement and/or as required 
   

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices