The Administrative Specialist is responsible for various administrative duties including, but not limited to, Payroll, Agency Payroll, Accessorial Approvals, Terminal Cash, Accounts Payable, and Incomplete Pro reports.

How You'll Help:

• Ensuring all SOP’s and policies/procedures are followed on a daily basis
• Actively working and maintaining detailed progress on various reports, both internal and customer reports, updating POD status and securing documents as required
• Uploading various documents for imaging, progress tracking, etc.
• Entry of hours worked for hourly and/or agency employees
• Updating various records and progress trackers shared across the team
• Maintaining individual and shared email inboxes adhering to regulations set within the team
• Communicating with many different internal teams and external customers for various reasons, including delivery ETA’s, probill status updates, customer billing/payment, pay disputes, etc.
• Learning and assisting with coverage on various team functions as listed above

Your Skills & Experience:

• Highschool diploma or equivalent
• Minimum of one year experience in the transportation industry; preferably related to payables or payroll.
• A suitable combination of education and/or experience may be considered.
• Preference given to those with experience in AS400, TruckMate and Bringg.
• Excellent computer skills including MS Office and the aptitude to learn new software.
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills.
• Strong analytical and problem-solving skills, particularly with numbers.
• Detail orientated with the ability to work accurately in a high volume, fast paced environment.

The Logistics Specialist, Flatbed will source and coordinate freight across North America. This role will serve as a liaison between assets & brokerage and will work closely with the operations team to utilize assets, maintain efficiency and grow profitability.  You will work as part of a tight knit team of Logistics Specialists and will be fully accountable to grow a book of business. The ideal candidate will be sales focused and highly focused on the Customer Experience.

How You’ll Help

• Source FTL & LTL Flatbed loads 
• Build Customer Relationships
• Work with Operations to fill assets
• Brokering Loads
• Provide quotes to secure business following the pricing principles
• Order Entry / Update / Track & Trace / Booking Pick up & Delivery
• Work closely with Sales Reps across Canada to provide updates on fleet availability 
• Be very well versed in Flatbed options and types of equipment to service customers
• Broker loads to D&R approved carriers
• Strong communication skills / Written & Spoken
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Flatbed Transportation or operational experience is required.
• Communication skills – advanced
• Driven to succeed
• Computer skills – accuracy, MS products, Truck Mate, web based programs, Excel
• Demonstrated customer relationship skills 
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Work shift: Night shifts only

The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods. 

How you will help

• Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
• Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
• Optimization of triggers, if necessary to ensure the P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
• Monitor and review closing times and productivity, noting trends to support improvement initiatives
• Ensure shipments are coded when added and/or removed from the load plan
• Make suggestions to improve planning and docking processes for increased efficiency
• Other related duties that may be required 

Your skills and experience: 

• A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
• An appropriate combination of post-secondary education and experience will be considered 
• Minimum of two to three years of experience in dock operations, preferably in the transportation industry
• Other experience in the transport industry may be considered and in addition to the dock
• Strong communication skills in English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast-paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to requests in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve problems
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains. 
• Results-oriented
• English and French language skills required
  
  If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview. 

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
• A suitable combination of post-secondary education and experience will be considered 
• Minimum of two-three years’ experience in dock operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Talent Acquisition Partner will be responsible for attracting and successfully placing top talent within their assigned region across multiple divisions. This would include partnering with business leaders within your assigned function, leading recruitment update calls, recommending solutions to reoccurring recruitment hurdles, reporting on active and closed positions, and building relationships with external partners (ie. schools, community groups, etc).

How You’ll Help

• Partner with hiring managers and HR Directors to execute on the recruitment process including sourcing, screening, interviewing, and hiring qualified candidates
• Lead regional recruitment calls to review recruitment data, forecasted roles and areas of opportunity
• Develop working knowledge of each position assigned by conducting thorough intake meetings with the hiring managers to best understand full scope of business needs and requirements. 
• Conduct thorough phone interviews by utilizing active listening skills
• Act as an advisor to managers during the interview & selection process
• Posting job ads on our internal and external job sites
• Utilize various resources to headhunt and engage passive candidates
• Prepare and present candidate profiles for top candidates
• Subject matter expert for any recruitment inquiries and Brand Ambassador for Day & Ross
• Building a strong pipeline of candidates by collaborating with our COE team and participating in special career projects such as job fairs, business specific talent acquisition programs, school presentations, social media activities, networking events, etc.
• Identify and implement community partnerships
• Develop solutions to address recruitment challenges
• Promote talent brand awareness to attract top talent by assisting the COE in developing, sustaining and innovating strategies to cultivate talent for short- and long-term hiring needs
• Other projects related to Talent Acquisition as required

Your Skills & Experience: 

• Post-secondary education preferred.
• A suitable combination of education and experience may also be considered.
• Minimum 2 years of experience in full cycle recruitment
• Transportation experience is considered a strong asset
• Knowledge and ability to provide insight into different talent markets
• Experience working with cross functional teams is consider an asset
• Advanced communication skills, both verbal and written
• Experience with Stakeholder management 
• Computer skills – accuracy, MS products, web-based programs
• Resourceful – ability to think outside of the box to find suitable candidates for hard to fill positions.
• Demonstrated customer service and conflict resolution skills
• Strong organizational skills
• Attention to detail and demonstrating a high sense of urgency in delivering high quality service to internal and external clients
• Ability to champion business needs in a collaborative manner to colleagues
• Ability to work independently and to collaborate with a team
• Results focused
• Fluent in English and French required, other languages considered an asset
• Up to 25% percent travel may be required within North America

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

The Workforce Analytics Coordinator will be responsible for gathering, reporting and analyzing daily, the statistics pertaining to the employees within the customer care center.

How You’ll Help

• Extract, report and analyze employee statistics daily – such as not ready time, average handle time, short calls
• Extract, report and analyze customer care center statistics daily – such as average speed of answer, number of calls per queue etc.
• Provide guidance on call volumes, average handle time, and not ready time
• Highlight areas of opportunities to each supervisor in regard to employee statistics 
• Assist with sourcing and analyzing data from Sales Force 
• Any other relevant tasks as necessary

Your Skills & Experience: 

• Post-secondary education in Business Administration or a related field 
• A suitable combination of secondary education and experience may be considered 
• Minimum 4 years’ experience in Contact Centre with progressive roles/responsibility 
• Proficiency in Microsoft Office Applications
• Experience with Web based software such as SharePoint, Cisco Finesse, Cisco UIC, and Cisco Administration and Sales Force
• Proven analytical skills with the ability to analyze data and translate for co-workers and senior leadership.
• Organizational skills and ability to multitask in a fast-paced environment.

The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.