POSITION SUMMARY
Reporting to the assigned supervisor, the Strategic Transformation Consultant provides expert consultation and support in the planning, design, and delivery of solutions to address complex business challenges and enable successful organizational transformation. He/She/They manages assigned projects from ideation to post-implementation evaluation, ensuring alignment with the organization's strategic direction. The position collaborates with cross-functional stakeholders, conducts business analysis, and ensures appropriate change management is embedded in implementation efforts using established frameworks and methodologies. The role also involves reporting on project progress, providing leadership within project teams, and developing comprehensive business documentation to support recommendations and action plans. The position fosters a culture of continuous improvement and ensures successful and timely delivery of enterprise -level projects. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Master's degree in business administration, business analysis, project and change management, or other relevant fields. 
• Project and change management designations/certification such as Project Management Professional (PMP), Certified Change Management Professional (CCMP), and/or PROSCI Change Management certification. 
• Considerable recent experience in business analysis, solution development, and designing/delivering transformation initiatives using project and change management methods in a large, complex, multi-stakeholder environment. 
• Or an equivalent combination of education, training and experience acceptable to the Employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of business analysis for process mapping, data analysis, and solution development. 
• Considerable knowledge of project management principles, frameworks, and best practices. 
• Considerable knowledge of change management methodologies, including adoption strategies and impact assessment. Ability to learn and understand BC Housing programs and related documentation. 
• Ability to analyze complex data and translate it into actionable business solutions. 
• Ability to manage end-to-end project lifecycles, ensuring timely and successful delivery. 
• Ability to anticipate risks, identify solutions, and manage issues effectively. 
• Ability to evaluate project success and identify areas for continuous improvement. 
• Strong project management skills for defining and tracking scope, schedule, and resources. 
• Leadership skills for guiding cross-functional teams and fostering collaboration and alignment across diverse teams. 
• Change management skills to develop strategies for smooth adoption and minimize resistance. 
• Excellent communication skills for effective reporting, stakeholder management, and collaboration. 
• Proficiency utilizing a variety of software applications to support initiative management activities.

POSITION SUMMARY

Operates heat treatment and pest control equipment in the provision of effective treatment of bed bug and other pest infested areas on Commission-owned properties, including those operated by non-profit housing providers.

CANDIDATE PROFILE

The successful candidate will have the following:

 KNOWLEDGE, SKILLS AND ABILITIES:

1. Performs pest control heat treatment duties:

• Follows safe work procedures at all times;
• Ensures area or unit to be treated is prepared as per heat treatment preparation requirements and addresses any deficiencies prior to starting treatment (combustibles/garbage removed, clothing, furniture and other belongings moved to allow for proper operation of equipment, remove all perishable foods and unplug electronics, cover sprinkler heads and heat detectors, seal areas of potential heat loss, secure loose papers or other items that could be blown by high velocity fans);
• Set up heaters, fans, extension cords, main generator cable and remote temperature sensors;
• Operate and monitor the equipment including both physically observing heat treatment equipment in heated suite (up to 57°C or 135°F) and remotely monitoring at a laptop computer;
• Turn on and off diesel generator;
• Enter suite throughout treatment day to move furniture, beds, box springs, clothing, drawers, heaters and fans as required for effective treatment;
• Replaces tenant furniture to original location when treatment is completed;
• Records data on a laptop and on paper forms;
• May explain pre- and post-treatment instructions to tenants and deliver notices;
• Performs safety check as required;
• Performs other assigned duties as required and qualified;
• Performs other pest control services as required and qualified;
• As required operates the Employer's vehicle including trailers and loads/unloads tools, materials and/or equipment;
• Required to utilize tact and diplomacy in possible tenant interaction. Refers tenants to other staff where appropriate; in some occasions may be required to exercise interpersonal and conflict resolution skills when dealing with the resident population.
• Applies pest control products as required and qualified.

POSITION SUMMARY

Reporting to the Regional Director, the Non-Profit Portfolio Manager (NPPM) fosters collaborative partnerships with housing and service providers to provide the highest quality of stable, safe, and affordable housing and housing-related services. He/She/They provides education, consultation and support to the Boards of Directors and Executive staff of Non-Profit Societies and Cooperatives staff regarding the effective management of their social housing properties, assesses the financial risk of non-profits and coordinates the delivery of contracted services for a variety of housing-related programs. 
The NPPM is the key relationship manager for the assigned portfolio of housing providers and serves as the single point of contact in managing a variety of issues relating to the delivery of housing and housing-related services. The position typically supervises a Financial Review & Budget Assistant, and initiates, coordinates, and facilitates the provision of expertise and services to other staff including Housing & Health Coordinators, Senior Project Officers, and Project Technologists (from Development & Asset Strategies) as well as Supportive Housing Programs staff in order to support the needs and requirements of the non-profit housing sector.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration, or other relevant discipline, including post-secondary courses in non-profit society management and/or social service delivery. 
• Extensive experience in senior and advanced level positions relating to non-profit society management or delivery of social services and community-based programs, with considerable experience in the negotiation and management of contracted services.   
• Or an equivalent combination of education, training, and experience acceptable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, theories, and principles associated with thedelivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations and impacting the operations of social housing societies, including homelessness, mental illness, drug addiction, domestic violence, child protection, and ageing.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting, and staffing.
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Considerable knowledge of the Residential Tenancy Act
• Sound knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of relevant legislation impacting the delivery of social housing.
• Sound knowledge of building structures, components and systems, and ability to recognize deficiencies.
• Excellent written and oral communication, interpersonal, consultative, and relationship-building skills.
• Excellent negotiation, mediation, and conflict resolution skills.
• Ability to strategize, plan, coordinate, integrate, and manage a portfolio of non-profit societies in providing the highest quality of stable, safe, and affordable housing and housing-related services.
• Ability to provide organizational development and general management expertise and educate Boards and Executives in the successful operation of housing societies for vulnerable people.
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with
  the Society Board of Directors, Chief Executive Officer, Executive Director, and Chief Financial Officers
  and accounting staff.
• Ability to analyze complex, challenging, and sensitive issues, balance diverse interests and facilitate the implementation of solutions through successful and constructive relationships and partnerships, both externally and internally.
• Ability to summarize and explain complex program information and funding requirements.
• Ability to understand, analyze and apply a variety of Program Agreements and project-specific Operating Agreements.
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas.

POSITION SUMMARY

Performs general and emergency maintenance and repair duties for Commission-owned properties, including those operated by non-profit housing providers.

JOB DUTIES AND TASKS:

1. Performs maintenance and repair duties: 

(a) Troubleshoots and performs electrical repairs and maintenance such as repairing/replacing damaged wires, receptacles, ballasts, switches, fans, electrical fixtures, baseboard heaters, thermostats, change breakers, smoke alarms and thermocouples, as qualified; 

(b) Repairing/replacing plumbing fixtures and hardware including toilets, sinks and basins, water lines (under two inches in diameter), caulking and sanitary and storm piping; 

(c) Performs general carpentry repairs and maintenance such asreplacing counter tops, cupboards, wall tiles, replace sheet vinyl, and installing doors, replacing locks on doors and windows, repairing railings, gyproc, painting (except on move out), rollers on sliding doors and windows, weather stripping, trim, repair and adjust door closers and repair hand and balcony rails; 

(d) Performs exterior repairs and maintenance such as cleaning gutters and debris from roofs, minor roof repairs, replacing shingles, flashing repairs and emergency patching and caulking, snaking drains with power augers and repairing and constructing fences, gates and concrete sidewalks, patios and ramps; 

(e) Maintains own inventory of tools aslisted in Appendix B, Part I and assiststo maintain inventory of equipment and materials; 

(f) Operates Employer's vehicle including trailers to load, unload and deliver materials, tools and equipment and/or Employer's assets; 

(g) Performsroutine repairs and maintenance to appliances and equipment; 

(h) Performsroutine repairs and maintenance to HVAC equipment;

(i) Redirects contractors where minor deficiencies in the performance of work specifications are noted and reports on major deviations in contract performance on existing contracts; 

(j) Performs work that requires adherence to safety procedures/practices when dealing with hazards; 

(k) Required to utilize tact and diplomacy and refer tenants to other staff where appropriate. Required to exercise interpersonal and conflictresolution skills when dealing with the resident population. 

2. Other related duties: 

(a) Responds to emergenciesincluding non-maintenance calls when Building Manager is not on site and makes emergency repairs or calls emergency services (police, fire, mental health);

(b) Performs minor electrical, plumbing and carpentry maintenance and emergency repair duties such as changing fuses, resetting thermostats, snaking drains and replacing hardware; 

(c) Performs other related maintenance duties as required in the Building Manager job description.

POSITION SUMMARY

Reporting to the Senior Manager, Financial Analysis & Reporting, the Manager, Financial Analysis & Reporting is responsible for coordinating and developing the preparation of monthly, quarterly and annual financial reports and other financial analyses for review by Finance Senior Management, and subsequent presentation to the Executive, Board, external partners, the Ministry Responsible for Housing, Treasury Board/Staff and the Canada Mortgage Housing Corporation (CMHC). He/she/they conducts financial and cost/benefit analyses of current and anticipated programs and initiatives, prepares financial analysis and models to support the development of Treasury Board and Cabinet submissions, and leads and manages special projects of a financial analysis and reporting nature. The position is responsible for preparing long term cash flow forecasts and overseeing the preparation of various reports for the Commission’s programs and initiatives, including business case submissions to the Ministry Responsible for Housing, Treasury Board and/or Cabinet to support the in-year expenditure management and annual provincial budget processes. The position manages the core financial structure of the Finance system, JD Edwards EnterpriseOne (JDE1), develops and manages models, programs and reporting tools to support business and corporate reporting requirements, and designs and develops financial reports to provide current, sensitive and relevant information for decision making. The incumbent provides advice and guidance to Commission managers regarding the effective use of financial resources and options to enhance financial and business performance.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in commerce, business administration, finance, public administration, economics or a related field.
• Considerable experience in a large computerized accounting operation in the public sector, including considerable experience in financial reporting and analysis.
• Chartered Professional Accountant (CPA) designation or equivalent is an asset
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of financial reporting/analysis models and frameworks and considerable knowledge of financial, accounting and reporting systems, processes and controls.
• Considerable knowledge of financial reporting and analysis functions within the government environment.
• Ability to learn and understand mission-critical corporate enterprise applications (i.e. JDEdwards, WebFOCUS, and the Central Property System (CPS)).
• Ability to learn and understand the Commission’s programs and operating requirements, relevant legislation, and the role of central agencies.
• Ability to distil complex and technical financial and policy/program information and effectively communicate considerations and implications to an executive audience through verbal briefings as well as clear writing of reports and business case submissions.
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment.
• Ability to conduct research, undertake complex financial analyses and facilitate improved financial and business decision-making.
• Ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences.
• Ability to exercise independence of action in participating and providing program/service recommendations as a member of the management team.
• Ability to provide expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.
• Ability to lead, coach and motivate staff in a team setting.
• Ability to demonstrate initiative and follow-through skills including the ability to work under the direction of, or leading several people, organize and prioritize work, and meet deadlines within shifting environments.
• Strategic orientation, detail orientation and well-developed business acumen skills.
• Effective communication, writing, presentation and interpersonal skills.
• Strong research, analytical, problem solving and conceptual thinking skills.
• Proficient in the use of Microsoft applications including Outlook, Excel, Word and PowerPoint.

POSITION SUMMARY

Reporting to the Manager, Budgeting and Forecasting or the Manager, Financial Analysis and Reporting, the Budget and Financial Analyst prepares complex and comprehensive financial analyses and reports and participates in the annual budget process. He/she/they provides consulting services to staff in other departments in regard to managing, analysing and verifying financial data.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business, economics, accounting, finance, or in a relevant subject field.
• Considerable work experience in a high volume computerized financial accounting environment carrying out complex financial analysis, reporting, budgeting and forecasting functions.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of budgeting and financial reporting functions within the public sector environment.
• Considerable knowledge of financial, accounting and reporting systems, processes and controls.
• Considerable knowledge of accounting concepts and processes.
• Knowledge of government decision-making and policy development processes and structures.
• Advanced Microsoft Excel skills.
• Strong written and verbal communication and interpersonal skills.
• Ability to learn and understand mission-critical corporate enterprise applications and IT systems (i.e. JDE1 and WebFOCUS).
• Ability to exercise attention to details with high degree of accuracy especially working with numbers and dollars.
• Ability to take initiative proactively and work independently.
• Ability to handle multiple tasks and work under tight deadlines with changing priorities.
• Strong research, analytical, problem solving and conceptual thinking skills.
• Strong organizational and time management skills.

POSITION SUMMARY

Reporting to the Manager, Social Media and Digital Marketing, the Senior Communications Advisor, Social Media and Digital Marketing is responsible for developing and implementing strategic communications strategies for BC Housing’s social media and digital marketing in support of BC Housing’s corporate objectives. He/she/they is a key contributor in building awareness of the Commission’s initiatives and providing guidance to improve digital content strategy, branding, and storytelling. The position collaborates with the Communication teams, ensuring that processes adhere to industry best standards and practices. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in communications, marketing, public relations, digital communications, or other relevant discipline. 
• Considerable experience in communications or marketing, working with social media and digital content for diverse communities.
• Considerable experience in an advisory role to other Communications staff, as well as in the public sector.
• or an equivalent combination of education, training and experience acceptable to the employer. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophy, theories, and principles of the communications discipline.
• Considerable knowledge and understanding of best practices in social media and digital marketing.
• Strong organizational and time-management skills.
• Strong verbal, writing, editing, and presentation skills.
• Strong interpersonal skills, with the ability to work independently and as a team player.
• Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to create and foster strong working relationships with internal and external partners and stakeholders in planning and implementing communication strategies, providing strategic communications advice, and facilitating problem-solving to manage issues, mitigate risks, and achieve results.
• Ability to apply principles of equity, diversity, and inclusion in decision-making.
• Ability to create engaging content for social media, upholding best practices in accessibility.
• Ability to work with a wide variety of online social media platforms.
• Ability to use various design tools such as Adobe Photoshop, InDesign, Illustrator and Canva to develop a wide range of graphics and communications materials.
• Ability to provide strategic advice to senior leadership, management, and colleagues.
• Ability to work with a variety of partners and stakeholders, agencies, and contractors.
• Ability to provide strong team leadership on various projects and provide advice and counsel to other Communications staff in the performance of their duties.
• Ability to work under tight deadlines and pressures, with scrupulous attention to detail.
• Ability to handle confidential and sensitive information in an appropriate manner and display a high degree of judgement, discretion, and decision-making ability.
• Ability to adapt to changes in the social media and digital marketing landscape, showcasing agility in response to evolving trends and technologies.
• Ability to work evenings and weekends as required.

• Join one of BC’s Top Employers!
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership.  Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

 Our mission is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive. 

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians.  And while they’re here, employees can take advantage of many opportunities:

• In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
• Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
• Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
• Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
• An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
• Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **

POSITION SUMMARY

Reporting to the Director, Budgeting, Financial Analysis & Reporting, the Senior Manager, Budgeting and Forecasting is responsible for planning and managing the implementation of the budgeting process for BC Housing and Provincial Rental Housing Corporation (PRHC), and for the preparation of the budget for presentation to the Executive, BC Housing’s Board of Commissioners, the Ministry responsible for Housing, the Canada Mortgage and Housing Corporation (CMHC), and Treasury Board/Staff. He/she/they manages the preparation of the Financial Plan in the three-year Service Plan, the Financial Report in the Annual Report, estimates, forecasts, cash flow statements, and other related financial information and analyses to assist the Executive in making sound business decisions, and the preparation of various reports and analyses for the Board and other stakeholders. The position oversees the reporting of results against budgets and the evaluation of current and anticipated programs, and develops and presents options and strategies to improve BC Housing’s financial position. The role assists in the preparation of the 10-year Capital Plan and 5-year Financial Management Plan. The position is responsible for ensuring the integrity and operability of the core financial structure in the Finance system (JD Edwards EnterpriseOne), and plans and manages projects relating to the design, development, and maintenance of the financial decision support framework. He/she/they also provides leadership and advice to senior managers of the Commission regarding budgeting, financial planning, and other financial matters to enhance financial and business performance.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Accounting, Finance, Public Administration, or other relevant field.
• Member in good standing of the Chartered Professional Accountants (CPA) Association.
• Considerable experience in managing the budgeting, forecasting, and financial analysis functions for a large, complex organization with computerized accounting and financial operations.
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of budgeting, forecasting, and financial analysis models and frameworks.
• Extensive knowledge of financial, accounting, and reporting systems, processes, and controls.
• Ability to learn and understand mission-critical corporate enterprise applications such as JDE1, WebFOCUS, Cashflow Financial Forecasting (CFF) and Central Property System (CPS).
• Ability to learn and understand the Commission’s programs and operating requirements, relevant legislation, and the role of central agencies.
• Ability to plan and manage budgeting and forecasting processes and develop budgets and estimates in accordance with Commission and stakeholder requirements.
• Ability to provide leadership in conducting research, preparing financial analyses, analyzing complex financial matters, and providing options to improve the Commission’s financial position.
• Ability to assess the business and financial ramifications of new programs and opportunities and develop strategies and options to facilitate the accomplishment of objectives.
• Ability to lead, coach, and motivate staff in a team setting.
• Ability to establish a high level of rapport with the Executive, senior management, government, housing partners, and other stakeholders to accomplish objectives.
• Strong consensus-building, problem-solving, and conflict-resolution skills.
• Strong leadership, communication, writing, presentation, and interpersonal skills.
• Strong research, analytical, problem-solving, and conceptual thinking skills.

POSITION SUMMARY

Reporting to the assigned Manager, Security & Emergency Services, the Security and Emergency Program Advisor provides support for recommending strategies, procedures, and programs pertaining to fire safety, security, and emergency preparedness of staff, housing developments and tenants, facilitating their implementation across the province. He/She/They conducts safety and security audits and investigations and participates in emergency responses. The position assists with the provision of security services and systems for all building portfolios, completes threat and risk assessments, coordinates feasibility studies, and provides consultation on safety and security initiatives. The role also contributes to the development and provides advice on Business Continuity Plans for BC Housing offices and Non-Profit Housing partners.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in risk management, criminology, security, operations management, emergency management, business continuity management or other relevant field.
• Considerable experience in coordinating the implementation of business continuity, safety and security, disaster response or recovery programs.
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree in risk management, criminology, security, operations management, emergency management, business continuity management or other relevant field. 
• Considerable experience in coordinating the implementation of business continuity, fire safety, security, disaster response or recovery programs. 
• Or an equivalent combination of education, training, and experience acceptable to the Employer.
• Considerable knowledge of programs, practices and processes associated with security, safety and emergency preparedness, particularly in the areas of PDBA, BCEMS, CPTED, risk/threat assessment, and Target Hardening.
• Sound knowledge and understanding of the Commission’s safety, security and emergency preparedness requirements for its housing developments and working knowledge and understanding of the Commission’s programs and operating
  requirements
• Sound knowledge in program development, analysis, and evaluation
• Considerable knowledge of building technology and Federal, Provincial and Municipal codes
• Excellent analytical, problem-solving, organizational and program/project coordination skills
• Excellent communication, facilitation, conflict resolution, relationship management and interpersonal skills
• Good public speaking and presentation skills
• Excellent computer skills
• Ability to coordinate the implementation of program activities, analyze and solve issues and make effective decisions, particularly during an emergency situation
• Ability to establish and maintain constructive working relationships with Commission staff, housing providers and government agencies
• Ability to take ownership of tasks and drive them through to completion
• Ability to work under pressure during stressful and emergency situations in meeting deadlines and changing priorities
• Ability to work effectively in a variety of team settings and ability to work independently
• Ability to work extended hours during emergencies
• Ability to travel throughout the province, sometimes with limited notice
• Valid BC Driver’s Licence
• A Criminal Record Check is required.

POSITION SUMMARY

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 
• Tier 4 Criminal Record Check Required.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction. 
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools. 
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members. 
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services. 
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers. 
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment. 
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required.