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MaintainX

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. About us Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. Thats why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. Thats why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

5 Jobs Found

Applied AI Engineer Full-time Job

MaintainX

Engineering   Toronto
Job Details

You'll own the Generation half of Document Intelligence: turning multimodal primitives (keyframes, transcripts, OCR) into schema-valid entities like SOPs, and holding the line on quality so "fast" never becomes "fast and wrong."

  • Design and iterate recipe prompts — system, few-shot, and context assembly — for each generation recipe

  • Define per-entity target schemas and domain validators (procedure step-type rules, field caps) that generated output has to pass

  • Build generation-quality eval datasets and rubrics, offline and online, running on LLMX's eval pipeline, and close the loop when quality regresses

  • Assemble multimodal context windows from keyframes, transcript, and OCR so each model call has exactly what it needs

  • Choose the model and token budget per recipe based on quality, cost, and latency tradeoffs

You'll ride on LLMX for model access and on Attachments for ingestion, and hand off validated entities to the domains that own them. You'll report to our Engineering Lead and work closely with the Processing side of Document Intelligence.

Minimum Requirements:

  • Strong applied GenAI craft - prompt engineering, structured output / tool-use, RAG and retrieval-context patterns

  • Real eval discipline: you've built datasets and rubrics, measured factuality/relevance/quality, and closed the loop on regressions yourself

  • Shipped LLM features into production services, not notebooks, and can connect model performance to product impact

  • Comfort working with multimodal inputs - video, PDF, audio, image - converted to text or structured output

Nice to have:

  • LLM observability / cost awareness, or experience with an eval platform

  • Document, PDF, or video understanding; OCR; retrieval systems

  • Light fine-tuning experience, or familiarity with the industrial/maintenance domain

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Applied AI Engineer

MaintainX
Toronto
  Engineering Full-time
  153,000  -  224,000
You'll own the Generation half of Document Intelligence: turning multimodal primitives (keyframes, transcripts, OCR) into schema-valid entities like SOPs, and holding the line on q...
Learn More
Sep 10th, 2026 at 04:01

Product Design Manager Full-time Job

MaintainX

IT & Telecoms   Toronto
Job Details

We're growing fast and hiring the Design leadership to match.

Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in processing plants, and across distributed facilities. We're looking for a Product Design Manager to lead a team of product designers who make these complex, high-stakes workflows simple, intuitive, and increasingly AI-powered. You'll set creative direction across your team's product areas, grow designers at different stages of their careers, and partner deeply with Product and Engineering to ensure design is shaping outcomes, not just shipping screens. In this role, you'll be close to the work, close to the people, and accountable for both.

What You'll Do

  • Own design quality across your team's product areas for web and mobile. Guide designers through ambiguity, review work with a sharp eye, and ensure what ships is grounded in real user needs and built to a high standard.

  • Lead and grow a team of 4-6 product designers. Run 1:1s, drive career growth, deliver clear feedback, and build a team culture where people do their best work. You'll be responsible for hiring, performance, and developing the next generation of design talent at MaintainX.

  • Translate product strategy into focused design execution. Help your team understand not just what they're building, but why it matters. Set a clear, directional vision for your team's focus, rooted in customer understanding and business context.

  • Partner closely with Product Managers and Engineering leads. Align on priorities, unblock delivery, and advocate for design quality and user needs in every conversation.

  • Raise the craft bar. Contribute to design critiques, invest in our design system, and ensure consistency and coherence across the experiences your team touches.

  • Lead your team in adopting AI tools and practices to accelerate design work and push the quality and speed of your team's output.

About You

  • 6+ years of product design experience in B2B SaaS or enterprise platforms. You've shipped complex, multi-surface work and you know what good looks like because you've done it yourself.

  • 1–3 years of experience managing product designers. Running 1:1s, giving feedback that changes the work, navigating performance conversations, and helping people grow. You chose management because you're energized by making others better.

  • Strong product thinking and craft judgment. You understand customer problems, business tradeoffs, and how to connect design work to strategy. You don't simplify by removing; you simplify by clarifying.

  • You build trust through how you show up. Consistent, direct, and accountable. You create clarity for your team, resolve friction with partners early, and lead with enough confidence to make decisions and enough humility to change your mind.

  • You care about AI-powered product experiences, both in how your team designs for AI-first workflows and in how they use AI tools to push the quality and speed of their own work.

  • An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily basis.

Nice to Have

  • Experience with frontline, mobile-first, or offline-capable product design

  • Background in industrial, operations, or maintenance-adjacent domains

  • Experience contributing to or scaling a design system

  • Familiarity with designing for AI-powered workflows and data-rich interfaces

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Product Design Manager

MaintainX
Toronto
  IT & Telecoms Full-time
We're growing fast and hiring the Design leadership to match. Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in pr...
Learn More
Sep 8th, 2026 at 03:01

Product Design Manager Full-time Job

MaintainX

IT & Telecoms   Toronto
Job Details

We're growing fast and hiring the Design leadership to match.

Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in processing plants, and across distributed facilities. We're looking for a Product Design Manager to lead a team of product designers who make these complex, high-stakes workflows simple, intuitive, and increasingly AI-powered. You'll set creative direction across your team's product areas, grow designers at different stages of their careers, and partner deeply with Product and Engineering to ensure design is shaping outcomes, not just shipping screens. In this role, you'll be close to the work, close to the people, and accountable for both.

What You'll Do

  • Own design quality across your team's product areas for web and mobile. Guide designers through ambiguity, review work with a sharp eye, and ensure what ships is grounded in real user needs and built to a high standard.

  • Lead and grow a team of 4-6 product designers. Run 1:1s, drive career growth, deliver clear feedback, and build a team culture where people do their best work. You'll be responsible for hiring, performance, and developing the next generation of design talent at MaintainX.

  • Translate product strategy into focused design execution. Help your team understand not just what they're building, but why it matters. Set a clear, directional vision for your team's focus, rooted in customer understanding and business context.

  • Partner closely with Product Managers and Engineering leads. Align on priorities, unblock delivery, and advocate for design quality and user needs in every conversation.

  • Raise the craft bar. Contribute to design critiques, invest in our design system, and ensure consistency and coherence across the experiences your team touches.

  • Lead your team in adopting AI tools and practices to accelerate design work and push the quality and speed of your team's output.

About You

  • 6+ years of product design experience in B2B SaaS or enterprise platforms. You've shipped complex, multi-surface work and you know what good looks like because you've done it yourself.

  • 1–3 years of experience managing product designers. Running 1:1s, giving feedback that changes the work, navigating performance conversations, and helping people grow. You chose management because you're energized by making others better.

  • Strong product thinking and craft judgment. You understand customer problems, business tradeoffs, and how to connect design work to strategy. You don't simplify by removing; you simplify by clarifying.

  • You build trust through how you show up. Consistent, direct, and accountable. You create clarity for your team, resolve friction with partners early, and lead with enough confidence to make decisions and enough humility to change your mind.

  • You care about AI-powered product experiences, both in how your team designs for AI-first workflows and in how they use AI tools to push the quality and speed of their own work.

  • An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily basis.

Nice to Have

  • Experience with frontline, mobile-first, or offline-capable product design

  • Background in industrial, operations, or maintenance-adjacent domains

  • Experience contributing to or scaling a design system

  • Familiarity with designing for AI-powered workflows and data-rich interfaces

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Product Design Manager

MaintainX
Toronto
  IT & Telecoms Full-time
We're growing fast and hiring the Design leadership to match. Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in pr...
Learn More
Sep 8th, 2026 at 03:01

Enterprise Customer Success Manager Full-time Job

MaintainX

Customer Service   Toronto
Job Details

 

In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.

What you’ll do:

  • Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.

  • Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.

  • Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.

  • Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.

  • Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.

  • Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.

  • Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.

  • Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.

  • Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.

 

About you:

  • 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.

  • Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.

  • Proven track record of driving customer outcomes, adoption, retention, and long-term growth.

  • Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.

  • Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.

  • Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities.

  • Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools.

  • Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio.

  • Strong problem-solving skills and the ability to turn customer insights and data into action.

  • Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus.

  • Interest in automation, AI, and scalable customer engagement strategies.

  • Exposure to industrial, manufacturing, facilities, engineering, or frontline workforce environments is a plus.

What’s in it for you:

  • Competitive salary and meaningful equity opportunities.

  • Healthcare, dental, and vision coverage.

  • 401(k) / RRSP enrollment program.

  • Take what you need PTO.

  • A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.

About us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Enterprise Customer Success Manager

MaintainX
Toronto
  Customer Service Full-time
  In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent...
Learn More
Aug 22nd, 2026 at 01:34

Enterprise Customer Success Manager Full-time Job

MaintainX

Customer Service   Montréal
Job Details

 

In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.

What you’ll do:

  • Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.

  • Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.

  • Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.

  • Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.

  • Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.

  • Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.

  • Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.

  • Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.

  • Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.

 

About you:

  • 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.

  • Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.

  • Proven track record of driving customer outcomes, adoption, retention, and long-term growth.

  • Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.

  • Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.

  • Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities.

  • Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools.

  • Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio.

  • Strong problem-solving skills and the ability to turn customer insights and data into action.

  • Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus.

  • Interest in automation, AI, and scalable customer engagement strategies.

  • Exposure to industrial, manufacturing, facilities, engineering, or frontline workforce environments is a plus.

This role is responsible for managing and supporting a customer portfolio based primarily in English-speaking markets (US/English Canada), requiring daily verbal and written communication in English with those customers.

 

What’s in it for you:

  • Competitive salary and meaningful equity opportunities.

  • Healthcare, dental, and vision coverage.

  • 401(k) / RRSP enrollment program.

  • Take what you need PTO.

  • A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.

Enterprise Customer Success Manager

MaintainX
Montréal
  Customer Service Full-time
  In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent...
Learn More
Aug 21st, 2026 at 14:41