Technician, IT Support Full-time Job

Technician, IT Support

 

Your career’s within reach at the largest private IT employer in Quebec!

 

Are you an IT enthusiast and no technical problem can stop you?

 

Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?

 

Now’s the time to share your talent with us!

 

An overview of your day-to-day

• Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
• Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
• Document all technical assistance
• Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.

 

Professional profile we’re looking for

• Experience in customer service and a desire to provide a distinctive user experience
• Vocational diploma in IT or equivalent training
• Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
• Availability to work day, evening and weekend hours as required according to the team’s needs

 

Why choose the IT Service Centre team?

• Opportunity to be part of a team as well as a dedicated IT community
• Opportunity to grow and evolve under the guidance of our training programs and our managers
• Positive work environment that encourages teamwork and the development of an active social life
• Flexible schedule that promotes work-family balance
• Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.

 

Why choose Desjardins?

• Among the Best Employers in Canada
• One of Canada’s top 100 employers (2021) according to MediaCorp Canada
• One of the world’s 100 best employers in 2020, according to Forbes magazine

      

We don’t offer you a job. We offer you job satisfaction. There’s a difference.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.