JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Bus & Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa wheelchair-accessible lift-equipped passenger vans to support a safe, reliable and quality specialized transit service for customers who cannot use regular transit service due to disability. You ensure the safety, comfort and wellness of passengers, whether boarding, on-board, or exiting the van. 
 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 5 years of driving experience in high-density traffic

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Familiarity with the geography of the City of Ottawa and destinations around the area  
• Knowledge of portable communications technologies, such as 2-way radio
• Disability awareness and sensitivity
• Knowledge of customer assistance procedures, van lifts, wheelchair securement equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Desirable Qualifications:

• Knowledge of GPS and MDT in use in transportation systems.
• Knowledge of different types of mobility aides.
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to work with minimum direct supervision and in a team environment
• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Able to drive safely and defensively
• Persuasive, courteous and tactful, with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Able to multi-task, solve problems and make decisions
• Able to use corporate communications technologies
• Able to project a positive and professional image
• Able to exercise initiative and sound judgement
• Flexible 
• Able to remain calm in stressful situations
• Working in all weather/road conditions, climbing steps, bending/kneeling, reaching lifting and pulling
• Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement

JOB SUMMARY

The Transportation Services department is responsible for providing a holistic transportation hub focused on addressing the planning, implementation, operations and delivery of all modes of transportation in the City of Ottawa. 

You serve as the department’s specialist for major projects and are responsible and accountable for organizing, directing, coordinating and supervising the implementation of business and technology solutions. The projects are highly complex; of multi-million dollar value; may have a high profile with the public; are a departmental/corporate priority; may involve significant risk; are often composed of several sub-projects; and may extend over multiple years. These projects include major capital asset related projects, i.e., new capital asset acquisition and lifecycle projects; and other related complex, unique projects.

You provide consulting services to the department and the branch in the areas of project management, business analysis, process review, and the implementation of redesigned processes and new technology solutions/processes/applications needed to support or expand business operations for the Transportation Services Department.

You lead project teams through contracted service providers, consultants and/or assigned teams of staff. Under delegated authority, you are responsible for all phases of project delivery from project inception through tendering/consultant selection/award, assembling of project teams, project implementation, monitoring, tracking and reporting on project status, vetting all project expenditures, and presenting completed results. Once the capital project is complete, you are responsible for ongoing monitoring relative to lifecycle maintenance or for overseeing the transition/turnover to the operational support team.

You direct the implementation of project strategies and project work, and manage the financial and human resources related/assigned to the project. You also participate in the hiring of internal and external consultants by preparing the Request for Proposal and/or Statement of Work.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Engineering, Architecture, Public Administration, Business Administration, Management Information Systems or related field which includes a concentration in project planning and management.

Minimum of 7 years of progressively responsible experience in the management of complex transportation-related projects, business analysis, and project/policy development, including directly related experience managing project human resources, including external consultants, and working with project budgets/financial processes.
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the issues/principles involved in the provision of large IT projects, knowledge of transit operations and trends
• Will need to understand how various transit operating processes and customer/vehicle data collection systems/processes impact transit planning, transit operations, transit revenue, and client service processes
• Possess an understanding of asset acquisition/lifecycle management of major transit assets, programs and processes ( e.g. IT systems, automated systems, messaging/communications systems, lifecycle planning, construction/renovation of major capital assets)
• Business process re-engineering and business improvement techniques
• Principles of project management, including cost containment/control and reporting; cost benefit analysis and techniques
• Process for developing Request for Qualifications & Requests for Proposals, including acceptance, review and selection of consultants
• Software testing methodologies and tools
• Supply management and procurement processes including, but not limited to processes for developing RFPs/RFSOs/RFQs, tendering , contracting work and oversight of consultants
• Knowledge of project design, development, implementation, and evaluation methods/techniques
• Protocols for developing submissions, briefings, major reports
• Processes for preparing project and division budgets
• Must possess the training, experience and knowledge to organize the work and its performance.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Proven ability to work independently, with minimum supervision, and collaboratively with all staff as part of a team
• Able to supervise, lead, coach, support, train and motivate staff, integrate the work of external consultants, coordinate/assign work, provide direct supervision to others, build teams and manage work quality, scheduling and completion in a complex, unionized fast-paced customer support work environment
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and that of others, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to think and plan strategically
• Possess strong research, analytical, and problem solving skills
• Able to manage concurrent complex, multi-million dollar and often highly sensitive projects and bring the projects to completion according to schedule and within budget.
• Able to manage activities of technical and non-technical staff, and consultants, and to co-ordinate activities with others
• Able to prepare RFQ's and RFP's, and to review, analyze and recommend acceptance of proposals from consultants
• Able to deal with sensitive and/or confidential work situations
• Able to work collaboratively, and influence others to bring conflicting points of view to consensus
• Possess computer literacy in MS Office Suite in a Windows environment, including use of the Intra- and Internet
• Skilled in the use of complex, advanced computer applications
• Possess excellent interpersonal, communication, and report writing skills
• Possess presentation skills to present information to internal/external audiences
• Thorough, self-motivated and reliable
• Organized, analytical and attentive to detail
• Intuitive, innovative, and enthusiastic
• Innovative and able to demonstrate a results-oriented approach to problem solving
• Exhibit tact, discretion and sound judgment
• Possess a work record of good attendance and job performance
• Reinforce a positive client service attitude and handle crisis & contentious issues and situations calmly
   

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

Canada Post is  an exciting place to work! And you can be part of it!

We deliver billions of items to Canadians each year – and you can be a big part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and businesses get the mail and parcels they’re waiting for.

Does this sound like you? The role of delivery agent would be a great fit if you:

• like meeting people and making their day
• enjoy being outside and active year-round
• want to work for a great national company
• would be proud to serve your fellow Canadians

Job Responsibilities

What will you do?

• You’ll start your day in the depot, sorting and preparing the day’s deliveries
• You’ll load and drive a Canada Post postal vehicle

Job Responsibilities (continued)

• You’ll then spend most of your day outside, delivering mail and packages by foot or by vehicle to customers on your route
• You’ll return to the depot to unload the day’s incoming mail and packages for later delivery

Qualifications

What must you have?

• A valid Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
• The physical ability to lift mail items weighing up to 22.7 kg (50 lb) and carry items weighing up to 15.9 kg (35 lb) regularly throughout the day
• The ability to work in all types of weather
• The availability to be on-call
• The ability to read, write and speak English and/or French

These help, too!

• Experience in customer service
• Experience making deliveries or working as a driver

In return, we offer:

• Competitive pay
• Extensive classroom and on-the-job training about your duties and safety on the job
• Opportunities for permanent employment

Please note that mandatory pre-employment assessments and job training may take place in third-party facilities such as clinics and hotels, where specific COVID 19 protocols are in place. Access to these third-party facilities will require compliance with any such protocols.

Other Information

Today’s Canada Post - Canada Post is an e-commerce powerhouse, delivering billions of items every year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.

We like to promote from within and can offer you a career rather than a job. While, like all of our delivery agents, you’ll start out on a temporary, on-call basis, you’ll have the opportunity to grow with us and obtain a permanent position … even try out new jobs in different areas of the company.

Selected candidates will be hired on specifics lists based on operationnal needs through this posting:

A- Hull & Aylmer

B- Gatineau & Buckingham