All jobs within 100 km around Chambly in Customer Service

Our Senior Customer Experience Associates/ Solar Uniquartier/ Permanent/ Part-time 18.75h are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve a French-speaking clientele.

As a Customer Experience Associate/ Sainte-Julie/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

Requirements:

Languages: Candidates must have knowledge of the English and Mandarin Language

Education: Candidates need standard educational qualifications such College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Access, and MS PowerPoint
Own tools/equipment: Computer
Security and safety: Criminal record check

Location: 100 Rue Richelieu suite suite 220Saint-Jean-sur-Richelieu, QC J3B 6X3
Shifts: Day
Work setting: Rural area and Private sector

Physical Requirements:

The candidates should have attention to detail in their work

• The candidates should be able to thrive in a fast-paced environment
• The candidates should possess hand-eye coordination skills
• The candidates should have the physical endurance for tasks that are physically demanding
• The candidates should be capable of efficiently handling repetitive tasks
• The candidates should be able to work under tight deadlines
• The candidates should be comfortable with walking as part of their duties
• The candidates should be able to work under pressure when necessary

Other Requirements:

• The candidates should prioritize punctuality and possess efficient interpersonal skills
• The candidates should have excellent oral and written communication abilities
• The candidates should exhibit flexibility in adapting to changing circumstances and be organized in their work
• The candidates should be reliable in fulfilling their responsibilities and be a team player, fostering collaboration within the team
• The candidates should show initiative in their responsibilities

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to access and process information, answer inquiries, and provide information to customers
• The candidates should be able to arrange for refunds and credits, maintain records and statistics, and perform general office duties
• The candidates should be able to receive and log complaints, answer written and oral inquiries, and develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
• The candidates should be able to gather, research, and prepare communications material, co-ordinate special publicity events and promotions, and prepare sports, literary, performance, or other contracts

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
locationway418@outlook.com

Requirements:

Languages: Candidates must have knowledge of the Bilingual Language

Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word
Security and safety: Basic security clearance and Criminal record check

Location: 745 Grand Bernier Nord,Saint-Jean-sur-Richelieu, QC J3B 8H7
Shifts: Day, Flexible Hours
Work setting: Urban area, Business sector, Private sector, Retail/wholesale establishment/distribution centre, Telecommunications company, University or college

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment
• The candidates should be able to work with attention to detail
• The candidates should be able to work in tight deadlines
• The candidates should be able to walk for extended period

Other Requirements:

• The candidate should be punctual, client focus, organized, initiative, flexible, reliable, and judgmental
• The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to access and process information, address customers’ complaints or concerns, answer inquiries and provide information to customers
• The candidates should be able to explain the type and cost of services offered, maintain records and statistics
• The candidates should be able to perform general office duties, sell merchandise, answer written and oral inquiries
• The candidates should be able to prepare and/or deliver educational, publicity and information programs, materials and sessions
• The candidates should be able to co-ordinate special publicity events and promotions
• The candidates should be able to prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
• The candidates should be able to assist in the preparation of brochures, reports, newsletters and other material

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, paramedical services coverage, disability benefits
• The candidates will get group insurance benefits, life insurance benefits, long-term care insurance, and free parking
• The candidates will get team building opportunities and learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, cover letter, and highest level of education and name of institution where it was completed) through below mentioned details.

By email
carrieres@novapex.ca

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Our Montreal team is currently seeking  Customer Experience Agents  to support operations. Customer Experience Agents play an important role in taking customer orders (by phone) as well as in selling and promoting our products. 

Job characteristics  :

• Day shift, 7:30 a.m. to 4:30 p.m.
• Full-time/temporary position (12 months – renewable)
• 111, Robert-Bourassa, Montreal
• Work Monday to Friday
• Three-day hybrid work model in the office.
• Work week between 32 and 40 hours, hours vary according to business needs
• Starting salary at $22.86/h
• Possibility of applying for a permanent position following a 9-month probationary period and upon achievement of objectives and according to business needs.

Responsibilities  :

• Seize all sales opportunities in your territory and with your customers;
• Sell the various promotional plans and promote new products according to the company's strategies and established objectives;
• Ensure adequate distribution of products, by brand and packaging, to all licensees, in accordance with established objectives;
• Take and manage customer inventories, bringing them to an ideal level, taking into account sales opportunities that arise;
• Communicate regularly with sales representatives, the distribution team and the territory credit officer in order to manage operational issues and delight the customer;
• Prepare for each call by taking into account the sales plans currently in place and considering the profile of your customers;
• Provide the necessary support to your work colleagues according to the need and workload. 

Qualifications:

• You have a secondary school diploma (DES);
• You are bilingual (French and English);
• You are proficient in the Microsoft Office suite – particularly Excel;
• You have 1 to 3 years of experience in sales or customer service;
• You are available to work a daytime schedule from Monday to Friday;
• You are good at communications and interpersonal relationships;
• You are results-oriented and demonstrate perseverance and adaptability;
• You are a good listener and able to provide creative solutions to meet customer needs;
• You possess good judgment and are able to adapt to changing circumstances in a dynamic environment;
• You have good problem-solving skills and know how to use creativity;
• You demonstrate the Molson Coors success factors: Achieving results, being an agent of change, acting as a leader, delighting consumers and customers, challenging the status quo as well as contributing to teamwork and building relationships. 

Job Perks You Should Know: 

• Flexible work programs that promote work-life balance, including a 3-day hybrid work model in the office 

• We care about our people and our planet and have challenged ourselves with ambitious goals surrounding our core priorities. 

• We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are. 

• Participation in a variety of business resource groups, which can offer volunteer opportunities, leadership experience, and organization-wide networking 

• Ability to grow and develop your career through our Premier Choice learning opportunities 

• On-site pub, access to trendy designer clothing and accessories and great featured events, not forgetting, of course… free beer and drinks! 

• Work within a dynamic and innovative company, meet passionate colleagues and partners with varied experiences and backgrounds

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

· Make people’s day: consistently deliver an outstanding customer service experience by offering friendly

support through your knowledge of TD products, services and solutions.

· Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and

responding with empathy to their concerns.

· Achieve your goals: consistently reach performance objectives, including customer experience survey

results, advice and quality goals, compliance regulations, and productivity targets.

· Never stop learning: actively participate in ongoing training and coaching support to help you continue to

grow and develop in your role.

Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• If role is Bilingual – please manually add Bilingual (French & English)

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and

resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed

and accuracy while balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Passion to assist customers in resolving unspoken needs by offering consultative advice

• Ability to work both independently and as part of a team.

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance

guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development

conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our

colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End for 12 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
Nurturing rich, long-standing relationships 
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service 
Uncover and solve customers’ needs 
Explain complicated concepts simply 
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

Have strong customer service skills 
Are willing to assist in a professional, friendly and efficient manner 
Are available to work a flexible schedule 
Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
Previous banking experience is a strong asset 

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
A rewarding career path with diverse opportunities for professional development 
An organization committed to making a difference in our communities– for you and our customers 
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package