All jobs within 50 km around Cochrane in Customer Service

At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.  

As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.

The current salary is $20.04/hr as per the collective agreement. 

Key Functions & Accountabilities:

• Understand the importance of empathy in building long-lasting customer relationships. 
• Demonstrate active listening skills to understand the needs of our customers. 
• Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.  
• Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances. 
• Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention. 
• Meet or exceed established targets. 
• Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. 
• Perform other associated duties, as required.

Qualifications

• High school diploma or equivalent. 
• Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.  
• Strong interpersonal, time-management and teamwork abilities.  
• Able to work independently. 
• Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays. 
• Able to adapt to changes in procedures, policies and regulations. 
• Able to adapt to new technology with ease.  
• Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. 

Linguistic Requirements :

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Candidates must have excellent writing skills in English. We would love to know if you are also fluent in Spanish.

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more!  You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.  

What you will bring to the team: 

• You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role. 
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability. 
• You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure. 
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software. 
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset. 
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation. 
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

Growth and Development: 

At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.  

Posting Close Date: 12/24/2024

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Overview

Remote Work:

This position is eligible for remote work, within Calgary, under our mobile workforce program. Must live within a 100KM distance from the WestJet Campus.

Your Story 

You have been told that you are great with people, you love helping others and, do so genuinely.Your ideal environment is interacting with others from the comfort of your own home (maybe in your pajamas, we won’t tell!). You are a natural communicator that will work to solve the issues of others and, can multitask using complex computer systems and don’t shy away from learning new technology. 

Role Overview: 

WestJet'sCall Centre Representativesare responsible for creating a remarkable experience for our guests through one-on-one telephone contact to arrange air travel on WestJet flights, and provide information for guests with varying needs. You are often the first point of contact for our guests and play an essential and crucial role as been a WestJetbrand ambassador. We want to make sure our guests enjoy their call with you, therefore, you are there to educate and help our Guests, while creating the experience our Guests have come to know and love about WestJet. 

Responsibilities: 

• Book air travelfor internal and external guests, answer questions and provide general information about travel with WestJet; 

• Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system; 

• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business; 

• Adhoc projects as assigned. 

Qualifications: 

• Fluent in English (verbally and written)

• A combination of two years’ experience in a customer service and/or sales related environment; 

• Reside within 100KM of WestJet’s Head Office (22 Aerial Place NE);

• Must be able to communicate with an advanced level of written and spoken English fluently;

• Demonstrated strongcomputerskills including a minimum typing speed of 40 words per minute; 

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs; 

• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests; 

• A proventrack record for punctuality and reliability. 

• Our training environment has evolved and has become more virtual and self-directed than in the past.

• This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.

Other important information: 

• This role is shift work and 100% home based, our contact centre operationsare 24/7/365 days a year and require you to beavailableto work early mornings, evenings, overnights, weekends and holidays;

• All contact centre positions require7 weeks of trainingvirtually or at WestJet's Head Office;

• All computer hardware required for the role will be provided; 

• Our positions are in-home roles and we require our agents to have the following environment for their home office to be successful: 

  • High speed internet (hardwired 25 Mbps download and 2.5 Mbps upload) provided by either Shaw or Telus

  • Safe, secure and distraction free room with an ergonomic set-up enabling you to sit for long periods of time; 

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

What this role is all about: 

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more!  You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.  

What you will bring to the team: 

• You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role. 
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability. 
• You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure. 
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software. 
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset. 
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation. 
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

Growth and Development: 

At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.  

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Posting Close Date: 10/03/2024   (Please note the posting will close at 11:59pm)

The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk Specialists provide concierge service to Canadian North Board of Directors, VP's, community leaders, and travel agents. Additional support is provided through the timely management of email requests for specialty reservations and special service requests.

Reports to: Team Lead, Customer Contact Center

*Non-bargaining 

Duties and Responsibilities

Must be able to perform, but not limited to, the following duties and responsibilities:

• Provide corporate VIP services for key stakeholders including Board of Directors and Executive Team;
• Tier 3 level support internally for Medical Travel Team, Customer Contact Center, airports, and internal stakeholders;
• Manage group bookings including responding to all inquiries, provide group quotes, book and administer group bookings in accordance with group policies;
• Travel agency support escalations;
• Manage oxygen request for Government of Nunavut Medical Travelers;
• Book and track requirements for Sales and Marketing initiatives such as complimentary tickets, sponsorship programs, etc.
• Liaise with select internal and external customers to provide enhanced service for imminent travel needs;
• Communicate situations requiring escalation to Senior Management, as required;
• Prepare and distribute reports;
• Identify opportunities and areas for improvement and liaises with internal stakeholders to facilitate change and for continuous customer service improvement;
• Actively participate in the continuous improvement of customer support initiatives and programs;
• Provide after-hours support to various teams ensure highest level of customer service resolution;
• Assist with special projects as required;
• Other duties as assigned.

Skills and Qualifications

Included, but not limited to, the following skills and qualifications:

• Hich-school diploma or equivalent related work experience;
• Two (2) years of previous experience;
• Exemplary customer service skills;
• Strong Interpersonal and communication skills for internal and external Customers;
• Strong organizational, problem solving, analytical and decision making skills;
• Resolve customer issues with the highest level of integrity and professionalism;
• Keen knowledge of company policies, Procedures and Tariffs;
• Attention to detail and ability to quickly solve problems;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Strong process and procedural skills;
• Comfortable using the following software in a typical work day: Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel);
• Superior Sabre skills including reservations, pricing, ticketing, check-in;
• Knowledge of airline accounting processes considered an asset;
• Must be able to support working in a 7-day a week rotation-based; schedule, including weekends and statutory holidays;
• Excellent English written and verbal communication skills;
• Ability to communicate in French an asset;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 27th, 2024

We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: The candidate should have minimum qualification of Secondary (high) school graduation certificate.
Experience: The candidate should have at least 1 year to less than 2 years of experience in a related industry.
Computer and technology knowledge: Database software, Internet, MS Excel, MS Windows, MS Word

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and pay attention to detail.

Other Requirements:

• The candidate should be punctual,reliabile and able to work with being focused on the client
• The candidate should have excellent oral communication and excellent written communication

Responsibilities:

• The candidate should be able to address customers’ complaints or concerns, answer inquiries and provide information to customers also arrange for billing for services
• The candidate should be able to issue receipts and other forms also maintain records and statistics
• The candidate should be able to receive payments and also perform general office duties

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions:

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualifications such as a College/CEGEP or equivalent experience
Experience: Candidates don’t need experience, training will be provided.

Physical Requirements:

• • The candidate should be able to pay attention to detail

• The candidate should be able to work in fast-paced environment
• The candidate should be able to perform repetitive tasks
• The candidate should be able to maintain tight deadlines
• The candidate should be able to work under pressure

Other Requirements:

• The candidate should be punctual
• The candidate should be able to work in a flexible environment
• The candidate should be a team player
• The candidate should be able to work with being focused on the client
• The candidate should have an effective interpersonal skills
• The candidate should have an excellent oral communication
• The candidate should have an excellent written communication
• The candidate should be able to work in an organized way
• The candidate should be someone who can be relied on

Responsibilities:

• • The candidate should be able to access and process information
  • The candidate should be able to address customers’ complaints or concerns
  • The candidate should be able to answer inquiries and provide information to customers
  • The candidate should be able to explain the type and cost of services offered
  • The candidate should be able to issue receipts and other forms
  • The candidate should be able to perform general office duties
  • The candidate should be able to receive and log complaints

• The candidate should be able to sell merchandise

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending email (along with resume) through below mentioned details.

By Email
[email protected]

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 7 months to less than 1 year
Computer and technology knowledge: Central reservation system (CRS) and MS Excel
Security and safety: Criminal record check

Physical Requirements:

• The candidates should have attention to detail, be comfortable with a combination of sitting, standing, and walking, and be able to work in a fast-paced environment
• The candidates should be prepared for repetitive tasks, capable of meeting tight deadlines, and able to work under pressure
• The candidates should be able to handle weights up to 23 kg (50 lbs)

Other Requirements:

• The candidates should prioritize client focus, possess efficient interpersonal skills, and demonstrate excellent oral communication
• The candidates should exhibit flexibility, be organized, and demonstrate reliability.
• The candidates should be team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to assist clients/guests with special needs, assist customers in planning travel times and routes, and cancel or change reservations
• The candidates should be able to compute shipping costs, issue tickets, and make and confirm reservations
• The candidates should be able to process credit cards, vouchers, and other payments, provide information on cancellation, late arrival, and other policies, and quote fares and rates
• The candidates should be able to trace missing baggage and/or cargo shipments

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, and group insurance benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
11511 40 Street SE
Calgary, AB
T2Z 4M8