All jobs within 50 km around Port Coquitlam in General Category

POSITION SUMMARY

Operates heat treatment and pest control equipment in the provision of effective treatment of bed bug and other pest infested areas on Commission-owned properties, including those operated by non-profit housing providers.

CANDIDATE PROFILE

The successful candidate will have the following:

 KNOWLEDGE, SKILLS AND ABILITIES:

1. Performs pest control heat treatment duties:

• Follows safe work procedures at all times;
• Ensures area or unit to be treated is prepared as per heat treatment preparation requirements and addresses any deficiencies prior to starting treatment (combustibles/garbage removed, clothing, furniture and other belongings moved to allow for proper operation of equipment, remove all perishable foods and unplug electronics, cover sprinkler heads and heat detectors, seal areas of potential heat loss, secure loose papers or other items that could be blown by high velocity fans);
• Set up heaters, fans, extension cords, main generator cable and remote temperature sensors;
• Operate and monitor the equipment including both physically observing heat treatment equipment in heated suite (up to 57°C or 135°F) and remotely monitoring at a laptop computer;
• Turn on and off diesel generator;
• Enter suite throughout treatment day to move furniture, beds, box springs, clothing, drawers, heaters and fans as required for effective treatment;
• Replaces tenant furniture to original location when treatment is completed;
• Records data on a laptop and on paper forms;
• May explain pre- and post-treatment instructions to tenants and deliver notices;
• Performs safety check as required;
• Performs other assigned duties as required and qualified;
• Performs other pest control services as required and qualified;
• As required operates the Employer's vehicle including trailers and loads/unloads tools, materials and/or equipment;
• Required to utilize tact and diplomacy in possible tenant interaction. Refers tenants to other staff where appropriate; in some occasions may be required to exercise interpersonal and conflict resolution skills when dealing with the resident population.
• Applies pest control products as required and qualified.

POSITION SUMMARY

Reporting to the Regional Director, the Non-Profit Portfolio Manager (NPPM) fosters collaborative partnerships with housing and service providers to provide the highest quality of stable, safe, and affordable housing and housing-related services. He/She/They provides education, consultation and support to the Boards of Directors and Executive staff of Non-Profit Societies and Cooperatives staff regarding the effective management of their social housing properties, assesses the financial risk of non-profits and coordinates the delivery of contracted services for a variety of housing-related programs. 
The NPPM is the key relationship manager for the assigned portfolio of housing providers and serves as the single point of contact in managing a variety of issues relating to the delivery of housing and housing-related services. The position typically supervises a Financial Review & Budget Assistant, and initiates, coordinates, and facilitates the provision of expertise and services to other staff including Housing & Health Coordinators, Senior Project Officers, and Project Technologists (from Development & Asset Strategies) as well as Supportive Housing Programs staff in order to support the needs and requirements of the non-profit housing sector.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration, or other relevant discipline, including post-secondary courses in non-profit society management and/or social service delivery. 
• Extensive experience in senior and advanced level positions relating to non-profit society management or delivery of social services and community-based programs, with considerable experience in the negotiation and management of contracted services.   
• Or an equivalent combination of education, training, and experience acceptable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, theories, and principles associated with thedelivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations and impacting the operations of social housing societies, including homelessness, mental illness, drug addiction, domestic violence, child protection, and ageing.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting, and staffing.
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Considerable knowledge of the Residential Tenancy Act
• Sound knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of relevant legislation impacting the delivery of social housing.
• Sound knowledge of building structures, components and systems, and ability to recognize deficiencies.
• Excellent written and oral communication, interpersonal, consultative, and relationship-building skills.
• Excellent negotiation, mediation, and conflict resolution skills.
• Ability to strategize, plan, coordinate, integrate, and manage a portfolio of non-profit societies in providing the highest quality of stable, safe, and affordable housing and housing-related services.
• Ability to provide organizational development and general management expertise and educate Boards and Executives in the successful operation of housing societies for vulnerable people.
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with
  the Society Board of Directors, Chief Executive Officer, Executive Director, and Chief Financial Officers
  and accounting staff.
• Ability to analyze complex, challenging, and sensitive issues, balance diverse interests and facilitate the implementation of solutions through successful and constructive relationships and partnerships, both externally and internally.
• Ability to summarize and explain complex program information and funding requirements.
• Ability to understand, analyze and apply a variety of Program Agreements and project-specific Operating Agreements.
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas.

POSITION SUMMARY

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 
• Tier 4 Criminal Record Check Required.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction. 
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools. 
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members. 
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services. 
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers. 
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment. 
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required.

POSITION SUMMARY

Reporting to the Senior Manager, Regional Development Services, the Development Coordinator is responsible for providing research, analysis and coordination support for development projects within the assigned region. He/she/they undertakes or coordinates small and/or less complex aspects of projects, as assigned. The position will work closely with a project team and partners to achieve project objectives.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Diploma in business administration, project management or other relevant field, including courses in project coordination.
• Considerable progressive experience in project coordination.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge and understanding of the principles and practices associated with project management processes and business administration
• Sound knowledge and understanding of database management, business tools, templates and processes to support project management functions
• Some knowledge and understanding of building construction
• Some knowledge and understanding of legal agreements
• Ability to learn internal business enterprise applications such as JEDI, CPS, Webfocus, AP and CLMS
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment, including working under the direction of multiple people
• Ability to plan and manage small projects or portions of larger projects, assign work to team members and lead projects to successful conclusion
• Ability to take ownership of tasks and drive them through to completion
• Ability to work under pressure in meeting deadlines and changing priorities, while responding to numerous diverse and shifting challenges without compromising the quality of work
• Ability to provide presentations to larger groups of people
• Ability to exercise tact, diplomacy, and good judgement when dealing with a broad range of audience
• Excellent communication, interpersonal, and relationship management skills
• Excellent interpersonal skills and the ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences
• Excellent analytical, problem solving, conceptual thinking, planning, organization and project leadership skills
• Proficient in the use of Microsoft Office, Outlook, MS Project and Visio.
• Valid BC Driver’s Licence and access to a reliable vehicle
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.

Reporting to the assigned supervisor, the Program Specialist, Supportive Housing & Homelessness Programs oversees an assigned portfolio of Supportive Housing and/or Homelessness Programs and is responsible for ensuring the effective and consistent delivery of programs regionally and across the province. He/She/They oversees the execution of program agreements, provides guidance and operational input on the development of new programs, assesses regional and provincial requirements, as well as recommends strategies to best meet the needs of vulnerable individuals and ensure the success of programs. The position is the key relationship manager for the assigned portfolio of programming and serves as a point of contact in managing a variety of issues relating to the delivery of these programs. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration, social services, public administration or other relevant field.
• Extensive experience in senior level positions within non-profit society management or delivery of social services and community-based programs. 
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles and practices associated with the delivery of government social and regulatory programs
• Considerable knowledge and understanding of non-profit society governance, management and operations. 
• Sound knowledge of homelessness and the intersection of trauma, mental health and substance use issues. Sound knowledge and understanding of the risks associated with programs that serve vulnerable populations 
• Proficient in the use of MS Office Applications (Excel, Word, PowerPoint, Outlook).
• Strong written and oral communication skills
• Strong consultative and relationship building skills
• Ability to learn and understand BC Housing’s mandate, programs and policies in delivering social housing and services to vulnerable populations
• Ability to negotiate budgets, contracts, mediate disputes and resolve conflicts
• Ability to provide general management expertise in the successful operation of programs for vulnerable individuals 
• Ability to build successful partnerships, both externally and internally, and work together to deliver consistency in programs across the province
• Ability to provide advice and assistance regarding financial budgeting and contract management practices, including the ability to assess budget and financial statements 
• Ability to summarize and explain complex program information and funding requirements
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas
• Ability to display tact and diplomacy in dealing with a broad range of professions and community stakeholders
• Ability to manage multiple issues and projects, coordinate with others, keep senior management apprised of major issues and adapt to changing priorities
• Ability to strategize, apply creative thinking and build on existing and potential strengths in working towards solutions that support the long-term sustainability of the sector 
• Ability to travel on Commission business and work evenings and weekends as required. 
• Ability to arrange suitable transportation to various sites.
• Criminal Record Check is required.

Reporting to the Director, Lending Services, the Lending Services Lead provides leadership in designing and developing financial and development risk analysis in the areas of financial modelling and analysis, development feasibility, capital sourcing, and business case and legal support for housing development and re-development projects. He/she/they provides direction in the review of mortgage documentation for Development and Asset Strategies, Building Envelope Repair projects, and Provincial Infrastructure Grant Projects. The position evaluates the feasibility and risk of housing projects and develops strategies for the mitigation of ownership, funding, security adequacy and financial risks to the Commission. The role leads the negotiations with partners, housing providers, municipalities, developers, and others to ensure projects are structured properly and are financially viable with appropriate capital structure and sourcing. He/she/they works closely with the Mortgage Administration and Development and Asset Strategies staff regarding the provision of construction lending, mortgage financing and legal administration services, and monitors any changes to the risk profile throughout the life cycle of the project and recommends strategies to reduce risk as required. The position leads and contributes to the development of risk management methodologies, processes, models, and systems to facilitate the ongoing identification, evaluation, monitoring, and mitigation of risk to the Commission. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Urban Land Economics, or other relevant discipline. 
• Extensive well-rounded experience in commercial/multi-unit CMHC insured and uninsured construction underwriting and in re-development projects.  
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the structuring and financing of social housing and market rental developments involving multiple partners. 
• Extensive knowledge and understanding of risk modelling, and the ability to assess risk and develop a comprehensive risk profile for each project. 
• Ability to learn and understand departmental policies and procedures and of the Commission’s mandate and programs.
• Ability to work in a team environment and facilitate creative thinking with respect to the best use of development properties, forms of ownership, financing structures, and strategies for mitigation of risk. 
• Ability to establish a high level of rapport with DAS staff, housing development partners, and stakeholders. 
• Ability to analyze complex corporate financial statements and business operational information, quickly grasp the linkages and implications, and make quick but effective decisions.
• Ability to lead, coach, and motivate staff in a team setting.
• Excellent organizational, research, analytical, and problem-solving skills. 
• Excellent written and verbal communication skills.
• Excellent consultative, facilitation, leadership, and interpersonal skills.

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.  

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline 
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 
• Tier 4 Criminal Record Check Required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction. 
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools. 
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members. 
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services. 
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers. 
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution. 
• Sound clerical experience in related office administration, including contact with diverse members of the public. 
• Or an equivalent combination of education, training, and experience suitable to the employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices, and procedures of office and program administration.
• Sound practical knowledge of Microsoft Office Suite including Word and Excel.
• Some knowledge of accounting.
• Good verbal and written communication skills.
• Good keyboarding skills with a minimum of 50 wpm keyboard speed.
• Excellent interpersonal skills, with good conflict resolution skills.
• Ability to interpret and understand financial documents received from tenants.
• Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues.
• Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
• Ability to assess and respond quickly and effectively to an incident and/or crisis.

Reporting to the Senior Manager, Regional Development Services, the Development Coordinator is responsible for providing research, analysis and coordination support for development projects within the assigned region. He/she/they undertakes or coordinates small and/or less complex aspects of projects, as assigned. The position will work closely with a project team and partners to achieve project objectives.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Diploma in business administration, project management or other relevant field, including courses in project coordination.
• Considerable progressive experience in project coordination.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge and understanding of the principles and practices associated with project management processes and business administration
• Sound knowledge and understanding of database management, business tools, templates and processes to support project management functions
• Some knowledge and understanding of building construction
• Some knowledge and understanding of legal agreements
• Ability to learn internal business enterprise applications such as JEDI, CPS, Webfocus, AP and CLMS
• Ability to work independently as well as function effectively as part of a team in a fast-paced deadline-oriented environment, including working under the direction of multiple people
• Ability to plan and manage small projects or portions of larger projects, assign work to team members and lead projects to successful conclusion
• Ability to take ownership of tasks and drive them through to completion
• Ability to work under pressure in meeting deadlines and changing priorities, while responding to numerous diverse and shifting challenges without compromising the quality of work
• Ability to provide presentations to larger groups of people
• Ability to exercise tact, diplomacy, and good judgement when dealing with a broad range of audience
• Excellent communication, interpersonal, and relationship management skills
• Excellent interpersonal skills and the ability to manage relationships and exercise tact, diplomacy and good judgment when dealing with a broad range of audiences
• Excellent analytical, problem solving, conceptual thinking, planning, organization and project leadership skills
• Proficient in the use of Microsoft Office, Outlook, MS Project and Visio.
• Valid BC Driver’s Licence and access to a reliable vehicle
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.

Reporting to the assigned supervisor, the Program Analyst, Supportive Housing & Homelessness Programs supports the effective development, implementation and monitoring of assigned portfolio of Supportive Housing and/or Homelessness Programs. He/she/they develops monitoring, reporting and evaluation tools for program effectiveness. The position conducts preliminary analysis of program’s operational effectiveness, identifies service delivery issues and develops recommendations for improvement. The role provides support to staff and external agencies regarding program framework, support services agreements, consent forms and monitoring tools and processes, and provincial best practice and standards.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Social Work, Urban Planning or other related discipline. 
• Considerable experience in project management and program analysis. 
• Or a combination of equivalent, education, experience and training acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge and understanding of the principles, practices and standards relating to social housing program development, implementation and evaluation.
• Some knowledge of government and community social service agencies and the services provided.
• Good knowledge and understanding of budgeting and budget analysis.
• Ability to learn and understand BC Housing’s mandate, programs and policies in delivering social housing to the vulnerable throughout the province.
• Ability to assess program objectives and develop procedures, systems and tools to support effective program implementation.
• Ability to plan and meet deadlines by effectively prioritizing actions to respond to numerous, diverse and shifting challenges without compromising the quality of work; ability to meet tight deadlines and adjust quickly to changing and sometimes conflicting priorities and timelines.
• Ability to exercise tact, diplomacy and good judgment when dealing with a broad range of non-profit providers, partners and customers, including individuals of diverse backgrounds.
• Ability to manage diverse and often competing stakeholder objectives in a sensitive and timely manner, and utilize good judgment in dealing with politically sensitive situations.
• Ability to coordinate projects involving extensive consultation with staff and external groups, meet deadlines and identify key milestones or measures of success.
• Advanced analytical, organizational and problem-solving skills.
• Good research, writing, presentation, project planning and coordination skills.
• Effective consultative, consensus building and conflict resolution skills.
• Proficient in the use of various computer systems and in utilizing the internet for research purposes.
• Criminal Record Check required.

Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline
• Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
• Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
• Some experience with crisis management and or de-escalation techniques. Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of causal factors of homelessness, mental illness and or addiction.
• Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing. 
• Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
• Sound knowledge of government, private and community-based housing service providers.
• Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations. 
• Good understanding of traditional, cultural and or holistic wellness and healing initiatives
• Exceptional verbal and written communications skills.
• Proficient in computer applications and software including MS Office tools.
• Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
• Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members.
• Ability to develop strong partnerships with services providers and community partners. 
• Ability to learn, understand and update BC Housing mandate, programs, and services.
• Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.
• Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. 
• Valid Class 5 BC driver’s license and access to a vehicle.
• Tier 4 Criminal Record Check Required.