All jobs within 50 km around Thunder Bay in Maintenance & Repair

The Building Operator is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Building Operator is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

•    Operates facility systems
•    Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems

Trades certification or license in the following - required:

-    Plumbing 306A Journeyman
-    Millwright 433 A
-    Gasfitter I or II license
-    Journeyman level Refrigeration license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

•    Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
•    Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

Knowledge & Skills

• More than 4 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:
•    Must be capable of obtaining appropriate  security clearance where required
•    Valid drivers’ license if required
•    Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
•    Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers.At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we’re looking for 

We are looking for an In Home Technician - in Thunder Bay to be a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.  

Are you up for the challenge and the fun? If so, consider the following opportunity: 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

• Compensation for this role is based on a piecework model, providing you with autonomy over your earnings.

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection.

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.

• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services. 

• Inform customers of enhanced company products to secure increased sales. 

• Complete company documentation pertaining to calls in accordance with the department processes and standards. 

• Complete all assigned projects within established time parameters and standards. 

What you bring: 

• Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st. 

• Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation 

• Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record. 

• Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays. 

• Willing and able to work in adverse weather conditions. 

• Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft. 

• Work in crouched position and work in confined spaces, such as attics and crawl spaces.

• Must have knowledge in Wi-Fi and general computer troubleshooting skills. 

• Previous technical Telecommunications experience considered an asset but not a requirement. 

• Possess and maintain a vehicle (and insurance) that meets Rogers specifications and safety standards

• Possess and maintain appropriate tools and equipment to perform the duties

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

 Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 302821