All jobs within 400 km around Duncan in Management

In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow and gain exposure to cutting edge technology in the industry, the Customer Service Manager role offers a world of opportunities for the successful individual.

Responsible for both the daily field & shop repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning’s Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.

For this position, the expected salary range is between $130,000 - $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

The Customer Service Manager will support Victoria, Nanaimo and Campbell River.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

• Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
• Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
• Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
• Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
• Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website. 
• Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements
• Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
• Manage the successful execution of Finning’s Service Excellence Operational process and customer service commitment within the branch
• Owns successful execution on the customer contract (if applicable)
• Direct timely resolutions to customer issues and goodwill settlements
• Responsible for investigating service eforms related to variances, service warranty and service re-do
• Create annual budget, forecasting and review applicable contract management emails if required
• Actively purse monies from CAT recoveries
• Responsible for maximizing recovery of components from CAT and OEM
• Thorough understanding of labor relations and grievance resolution process
• Strong understanding of parts and service processes and systems, Finning’s work order cycle, sales processes, warranty offerings and goodwill practices
• Understanding and adheres to Finning policies and procedures
• Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
• Business acumen and financial planning, budgeting and forecasting knowledge
• Finning’s products, services and industry segments, Customer Service Commitment, Service Excellence Operational Excellence
• Performance Management and Performance Improvement Plan (PIP) processes and the principles of high performance leadership

Experience:

• 8-10 years of previous supervisory or leadership experience
• Marine and Power Systems Experience
• Previous experience on the repair and execution side of business
• Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
• Proven leadership, coaching, mentoring, people and team development skills
• Strong analytical, problem solving and decision making skills
• Proven Financial business acumen
• Proven relationship management skills with a strong customer focus
• Travel will be required in this role

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Saturday service including daily dock operations, reverse dock operations, and on-site customer dock operations, drivers, fleet & fleet maintenance, and dispatch. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.  
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.  
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the schedule for the terminal is followed.   
• Work with the Terminal Manager to track monthly performance stats for the dock. 
• Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties as required 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years’ experience in the transportation industry 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

Overview

Overview

Overview

POSITION: Security Site Manager

LOCATION: Richmond, BC

SCHEDULE: Sunday to Thursday 0830 - 1630 (Full Time)

PAY : $60,000-$65,000

ESSENTIAL FUNCTIONS:

·       The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

·       Reporting directly to the District Manager the Site Manager is responsible for establishing and maintaining profitable relationships with our Client. As the primary external representative to our customer, the Site Manager must convey a sense of expertise in all of our services in a professional manner.

·       All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

·       Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

·       In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

·       All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

RESPONSIBILITIES:

·       Schedules guards on the site

·       Creates and maintains client Post Orders.

·       Creates strong customer relationships.

·       Establishes and maintains an effective liaison with the client through regularly scheduled calls and   communications as outlined in Best Practices.

·       Resolves all client and guard issues in consultation with District Manager

·       Responds and resolves site emergencies and issues.

·       Supports Branch Office

·       Ensures compliance with Occupational Health and Safety Act.

·       Investigates accidents and/or critical injuries on-site.

·       Other duties as assigned.

POSITION SPECIFICATIONS:

·       Must be self motivated and have the ability to relate to and communicate with individuals at all levels.

·       Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.

·       Superior communication (both oral and written) and presentation skills.

·       Ability to work equally well in a team environment while being a self starter.

·       Attention to detail and high degree of accuracy.

·       Strong problem identification and problem resolution skills.

·       Ability to work effectively as a part of a team as well as independently.

·       Strong customer service and customer orientation skills.

·       Superior computer skills in MS Office (Word, Excel, PowerPoint).

QUALIFICATIONS:

·       University degree or College diploma in a related field or combination of experience and education

·       Minimum of three (3) years of supervisory experience preferably within the Security industry is essential.

Overview

Overview

Overview

Main Purpose and Function

Reporting to the Senior Manager, the Project Manager I will assist in providing full life-cycle project management of complex, inter departmental civil infrastructure projects (streets, water, sewers, green infrastructure, electrical, structures, etc.) with multi-million-dollar budgets.

The Project Manager will work collaboratively with multidisciplinary civil consultants, interdepartmentally within Engineering Services, and with other CoV departments such as Law, Planning, Parks, Facilities, Real Estate, Supply Chain Management and Development Services to identify stakeholder and partner requirements and ensure successful planning and implementation of projects. The Project Manager will help shape and advance project and quality management standards across the Department and be responsible for their practical and consistent application in which the role operates.

The Project Manager I will work in a matrix environment supporting client business units leading cross functional project teams, which will include Engineers, Engineers-In-Training, Superintendents, Engineering Assistants, and other technical and support roles. They will also work closely with staff third party consultants and/or contractors, key business stakeholders and user representatives to ensure their requirements are well understood and addressed.

It is anticipated that the successful applicant will support project management and coordination of several high profile, complex and high-risk civil infrastructure projects ranging between $1M to $50 M. These projects involve numerous internal and external stakeholders, expedited construction timelines, and challenging urban site conditions.

Specific Duties and Responsibilities

• Supports the Senior Project Manager in cross discipline design and construction projects.
• Plans out the projects in detail, clearly identifying project scope, budget and schedule as well as project risks, project organization and project management approach. Documents the plans in a Project Charter document.
• Engages with subject matter experts to prepare terms of reference for technical consulting services related to civil engineering design and construction; and complete the tendering and selection process, or work with internal operational forces to deliver the design packages.
• Coordinates and manages inter-departmental review processes for project design drawings and standards, escalating any identified conflicts as necessary to senior staff for resolution.
• Executes projects according to the approved Project Charters.
• Ensures all relevant City Departments are consulted in the process and progress of the project.
• Assists with management of multiple consultants and contractors.
• Assists with all relevant local, provincial and federal permit applications.
• Monitors, forecasts, and reports on project status (cash flows and scheduling).
• Procures project resources (e.g., design, construction and contract administration services).
• Project reporting, cost estimating, scheduling and measuring project performance.
• Applies and contributes to all Engineering Project and EGBC’s Organizational Quality Management principles and requirements, as defined by the Engineering Project Management Office.
• Develops and implements various project management plans.
• Assists the project team with presentations, public engagement and meetings with various members of the public, stakeholder community groups, and partners. Facilitates stakeholder inputs to arrive at optimum solutions.
• Facilitates meetings and regularly reporting on project status to Managers and project Sponsors.
• Implements adequate internal controls for reporting to Senior Management.
• Organizes and leads meetings with project team, stakeholders, and vendors as needed and manages actions arising from them.
• Identifies and proactively manages project issues and risks.
• Ensures that project performance meet expectations in terms of timelines and scope completion.
• Ensures proper project closeout at completion. Manages the sign-off process for project deliverables from stakeholders. Organizes and conducts a lessons-learned session. Documents and presents a project closeout analysis. Manages and coordinates project staff teams.
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• Bachelor or Master Degree in Architecture, Planning, Construction Management, or Engineering from a recognized post-secondary institution or an equivalent combination of education and experience.
• Minimum of 5 years of industry experience in project management with progressively complex, business transformation projects leading multi-disciplinary teams.
• Experience in delivering design and construction of civil engineering infrastructure an asset.
• Formal training in Project Management methodologies preferably consistent with those provided by PMI (Project Management Institute).
• Project Management Professional (PMP) designation an asset.
• Technical Diploma in Civil Engineering Technology, Construction Management or related an asset.
• Experience in managing complex projects that include managing multiple consultants and contractors simultaneously.
• Experience in developing and reporting on projects and programs, and researching, for various projects and initiatives.
• Experience in managing teams and diverse stakeholder groups, including internal and external coordination of design and field personnel.
• Experience in public consultation and conflict resolution with the ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both stakeholders and team members.
• Experience developing and reporting on projects and programs, and researching, and preparing business cases for various projects and initiatives.
• Experience working in a matrix reporting relationship an asset.
• Experience working on projects with a value of over $50 million will be considered a strong asset.
• Experience in hiring, developing, and managing staff in a Collective Bargaining environment an asset.

Knowledge, Skills and Abilities:

• Knowledge of and experience with Master Municipal Construction Document (MMCD) guidelines
• Experience in various procurement methods and construction management project delivery approaches.
• Demonstrated experience in managing complex project schedules.
• Demonstrated knowledge of the City’s transportation policies and related current literature, trends, and developments would be an asset.
• Familiar with the City of Vancouver’s Project Management Framework is an asset.
• Working knowledge of the City’s land use, environment and health policies an asset.
• Excellent written and verbal communication skills to confidently interact with the public by phone, email, and in person on contentious topics.
• Demonstrated ability to translate technical information into material that can be easily understood by a broad audience through collaboration with content experts.
• Excellent interpersonal skills to deal tactfully with staff, outside agencies, and the public.
• Excellent presentation skills to public and community groups.
• Demonstrated skill in establishing and maintaining collaborative working relationships with the public, other employees, and officials including working with subject matter experts to respond to difficult questions.
• Ability to present research results, conclusions, and recommendations in graphical and written form.
• Ability to develop databases and collect, analyze, and interpret statistical and narrative data.
• Ability to direct and supervise the work of junior engineering/planning assistants and other support staff.
• Ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both customers and team members.
• Proficiency in Microsoft Word, Excel, and PowerPoint, and Microsoft Project.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.