Hours: 6am - 6pm Saturday/Sunday/8am-8pm/Monday 6am-2pm/Friday 6am -2pm

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of Secondary education  
• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Forklift Certification. 
• Ability to lift up to 75 lbs. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages considered an asset 
• Able to work with little supervision 

As an Administration Manager, you will be responsible for overseeing all Terminal Administration, Customer Service, APT, Check in, Check out, LH OTB and reporting department Functions. Developing an engaged and motivated admin team is critical to the success in this role. A motivated, administrative professional with an emphasis on being customer solution and process improvement focused will be key elements to your success.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers and improve current processes.

How You’ll Help

• Manage the admin staff to ensure each meets service, quality and productivity objectives.
• Plan and coordinate administrative procedures and systems; devise ways to streamline processes.
• Manage employee issues such as individual poor performance, inappropriate behaviour, absenteeism, etc.
• Recruit and train employees on systems, processes and workflows.
• Help lead and apply the performance management processes, supporting employees in their personal and performance development.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Ensure employee scheduling is optimal to meet customer, operational demands and ensure compliance with internal hours of work policy.
• Work collaboratively with terminal-based teams and teams performing centralized corporate functions.
• Maintain a high level of service to both internal and external customers.
• Cultivate and foster a positive and productive culture in the office.
• Manage and maintain a safe office environment.
• Oversee general office communications and announcements.
• Assist Terminal Manager with special projects as needed.
• Serve as the point of contact for employee inquiries about office policies, benefits, and other HR matters.
• Assist in the onboarding process for new employees at Day & Ross.
• Serve as the liaison between different departments, ensuring effective communication and coordination.
• Regularly review KPIs to ensure they remain relevant as the organization’s goals or priorities.
• May perform other duties and/or responsibilities as required.

Your Skills & Experience: 

• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• 1-year experience in a billing department, transportation, or related field
• A suitable combination of education and experience may be considered.
• Previous project management of large complex projects is beneficial.
• Must demonstrate deep knowledge of the technology environment.
• Background in business or equivalent work experience would be preferred.
• Experience in, or exposure to complex supply chain management methodologies 
• Communication skills - advanced
• Computer skills – accuracy, MS products, Oracle, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Detail-orientated with the ability to work accurately in a high-volume, fast-paced environment
• Ability to champion business needs collaboratively to colleagues
• Results focused.

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

As a Trailer Technician at Day & Ross, you will be responsible Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship.

How You’ll Help: 

• Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training/apprenticeship (see below)
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc.
• Pre-apprentice Trailer Technicians provide support to journeypersons and to apprentices under the leadership of a journeyperson in all aspects of the maintenance and repair of trailers, including but not limited to brakes, suspension systems, surelok, tires (including psi), trailer axles, lighting systems, rear walls and doors, frame and support, chassis, lighting, wiring, hydraulics, heating & refrigeration systems.
• Apprentice Trailer Technicians, under the leadership of a journeyperson, are involved in all aspects of the repair and maintenance of trailers (see above) and may provide general direction and guidance to Pre-Apprentice Technicians. Apprentice Technicians are expected to work more independently and exercise greater judgment through the various stages of the apprenticeship, obtaining final verification of work from a Journeyperson Technician.
• Journeyperson Technicians independently repair and maintain trailers (see above) and provide general direction, guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians.
• Maintenance and repair of trailer bodies, including miscellaneous accessories such as hub caps, decals, reflective tape, painting, etc.
• Documentation of all findings and work done.
• Lead Journeyperson Technicians provide work direction for all team members and act as escalation point for complex maintenance and repairs.
• Provide guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians
• Work independently to complete diagnostic, service, repair and maintain trailers.
• Maintain and repair trailer bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc.
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required

Your Skills and Experience: 

• Post-secondary training in trailer repair and/or completion of trailer technician certificate course
• Preference given to applicants with Red Seal journeyperson certification
• Additional training in tire repairs and/or refrigeration will be considered an asset
• CVIP, an asset
• Candidates enrolled in trailer repair apprenticeship may also be considered.
• Valid Class 1 license also considered an asset
• Previous work experience in an industrial environment, preferably in the transportation industry
• Previous experience and qualification to perform Safety inspections are considered an asset in this position
• Ability to obtain CVIP
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time
• Ability to work in tight spaces
• Strong knowledge of transportation industry’s rules and regulations regarding transport trailers and components
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.
• Troubleshooting and problem solving abilities
• Strong attention to detail
• Ability to work both independently and as a team member
• Good communication skills –verbal and written

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset.
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Saturday service including daily dock operations, reverse dock operations, and on-site customer dock operations, drivers, fleet & fleet maintenance, and dispatch. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.  
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.  
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the schedule for the terminal is followed.   
• Work with the Terminal Manager to track monthly performance stats for the dock. 
• Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties as required 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years’ experience in the transportation industry 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using Truckmate, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Available Shifts:

• Monday - Friday 12:30am - 9am Tues - Friday 1am - 9am

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Shunt and move trailers within yard to proper door. 
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.