Join the Finning family! Finning Canada is seeking a labourer to join our growing team in the Swift Current facility.

Take a look at some details of our INDUSTRY LEADING compensation plan.

Compensation Perks:
- Starting wage of $22.91 - $26.80 / hr
- Additional paid allowances
- Paid breaks
- Paid vacation, sick and flex time
- Employee Share Purchase Plan options
- RRSP Options
- Pension

Wellness Perks
- Industry leading Benefits and Pension
- Boot allowance
- Tool allowance
- Provided PPE

The successful candidate will report directly to the Service Supervisor, the position of labourer is responsible for general labour and wash bay duties. If you are a customer focused individual with strong attention to detail this might be the job for you.

We look forward to you joining our team!

Job Description:

• Moving equipment in and out of the shop
• Aid mechanics with the removal and installation of guards
• Oil sampling, lube and oil changes
• Washing and detailing of equipment
• General clean up of shop, yard and machines
• Other General Duties as required

Qualifications:

• Completion of grade 12.
• Previous experience with Caterpillar equipment or a service oriented shop would be considered an asset.
• Ability to multi task, detail oriented, positive attitude, and team player.
• Dedication to safety.
• Strong interpersonal and communications skills, both written and verbal.
• Self-starter with ability to work under minimal supervision and contribute positively to safe work environment.
• An understanding of the Caterpillar product line will be considered an asset.
• Computer literacy is required with an understanding of Finning systems and software programs considered assets.
• Mechanical aptitude with basic understanding of heavy equipment parts and repairs.

Note:

• Hourly rate: $22.91 - $26.80 / hour (plus allowances, premiums)
• This position is located at our Swift Current branch based on a 7x7 continuous shift
• A condition of employment is the ability to be fit tested and the ability to wear a respirator

The Inside Sales Representative is responsible for maintaining and developing relationships with an active account base to establish, re-establish, qualify, maintain contact and increase the sales activity with small to medium size customers. You are expected to represent a broad range of products and solutions including supporting the customer success journey for digital and technology solutions.

The total compensation target for this position is $65,000-$85,000.

Job Description:

• Proactively build quality customer relationships and manage an account base of 800 – 1200 accounts with a value of between $1 and $2 million in assigned product support revenue based on a geographical territory.
• To develop a relationship with the customers in the assigned account base, conduct a proper needs analysis and make product recommendations based on the customers’ business needs.
• Maintain a minimum of 50 calls per week to promote, develop and qualify equipment leads and sell parts, service, labour and customer service agreements.
• Maintain accurate customer account and machine population information, to support demographic targeting and forecasting for sales and promotions, conduct customer needs analysis and potential.
• Support the sales organization in the assigned territory on an as needed basis.  This includes on-site support for events, regional marketing programs and maintaining a positive dialogue with external sales reps in the region.
• Complete call programs for a variety of customer experience/relationship enhancements.
• Ability to build relationships over the phone – friendly demeanour, able to encourage dialogue.

Education & Experience:

• Minimum high school education.  Applicable college diploma an asset.
• 3 years of sales experience including proactive telephone selling.
• 3 years experience in either the Parts, Heavy Equipment, Mechanic, or Electrical Industries.
• Experience in database marketing an asset.
• Mechanical aptitude is helpful.
• Strong customer service skills, customer empathy, and conflict resolution skills.
• Excellent communication skills, comfortable making cold calls via telephone.
• Organized and able to work independently.
• Exudes professionalism and reliability.

Here at Finning, we service what we sell; from the smallest to the largest machines in the world and we need technicians to help maintain and repair our customers fleets.

We’re looking for qualified heavy-duty technicians to assemble, maintain, repair, prepare and rebuild some of the largest heavy equipment in the world, all with safety in mind. This is a fulltime permanent positions based on a 7x7, 12 hour continuous shift rotation.

As the world’s largest Cat dealer, we take pride in the quality of our work and provide a safe, professional work environment for our people. Safety is not just a culture; it is a founding principal of our business. From new equipment preparation to large machine rebuilds, there is no shortage of opportunity to build a career with Finning. All while getting great pay, a comprehensive benefits package, and training to help develop your skills.

Industry leading compensation plan
Compensation Perks
- Paid breaks
- $39.62 - $47.95 / hr
- Paid vacation, sick and flex time
- Employee Share Purchase Plan Options
- RRSP Options
- Overtime & double time hours available
Wellness Perks
- Industry leading Benefits and Pension
- Boot Allowance
- Tool Allowance
- PPE provided

Job Description:

• Troubleshoot, repair, and maintain equipment
• Component replacements
• Large scale overhauls and rebuilds
• New equipment preparation
• Interface with customers, product, and sales support
• Working with supervisors on various tasks
• Equipment and facility continuous improvements
• Providing support with reference to on-site safety requirements
• Maintain Finning Customer Service Commitment
• Various related duties as required

Qualifications:

• Journeyperson Heavy Equipment Technician Certification
• Journeyperson Truck and Transport, Journeyperson Agriculture and Journeyperson Automotive Certification will be considered based on experience
• 3rd and 4th Apprentices will be considered based on experience
• Dedication to safety
• Strong interpersonal and communications skills, both written and verbal
• Understanding of the Caterpillar product line will be considered an asset
• Engine and/or component rebuilding experience would be considered an asset
• Transmission or Hydraulic testing would be considered an asset
• Previous gas engine and power generation experience would be considered an asset
• Experience with Lawson, SIS (Service Information System) and warranty systems considered assets

Note:

• This position is located at our Regina branch on a 7x7 continuous shift
• A condition of employment is the ability to be fit tested and the ability to wear a respirator

In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow and gain exposure to cutting edge technology in the industry, the Customer Service Manager role offers a world of opportunities for the successful individual.

Responsible for both the daily field & shop repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning’s Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.

For this position, the expected salary range is between $130,000 - $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

The Customer Service Manager will support Victoria, Nanaimo and Campbell River.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

• Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
• Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
• Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
• Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
• Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website. 
• Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements
• Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
• Manage the successful execution of Finning’s Service Excellence Operational process and customer service commitment within the branch
• Owns successful execution on the customer contract (if applicable)
• Direct timely resolutions to customer issues and goodwill settlements
• Responsible for investigating service eforms related to variances, service warranty and service re-do
• Create annual budget, forecasting and review applicable contract management emails if required
• Actively purse monies from CAT recoveries
• Responsible for maximizing recovery of components from CAT and OEM
• Thorough understanding of labor relations and grievance resolution process
• Strong understanding of parts and service processes and systems, Finning’s work order cycle, sales processes, warranty offerings and goodwill practices
• Understanding and adheres to Finning policies and procedures
• Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
• Business acumen and financial planning, budgeting and forecasting knowledge
• Finning’s products, services and industry segments, Customer Service Commitment, Service Excellence Operational Excellence
• Performance Management and Performance Improvement Plan (PIP) processes and the principles of high performance leadership

Experience:

• 8-10 years of previous supervisory or leadership experience
• Marine and Power Systems Experience
• Previous experience on the repair and execution side of business
• Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
• Proven leadership, coaching, mentoring, people and team development skills
• Strong analytical, problem solving and decision making skills
• Proven Financial business acumen
• Proven relationship management skills with a strong customer focus
• Travel will be required in this role

Reporting to the Service Administration Supervisor, the Service Administration Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order activities.

As the Service Administration Advisor – you will track and provide updates on Maintenance Work Order progress from creation of the service request form, through repair execution to final review activities leading to Work Order closure.

We are seeking individuals who understand the value of customer relationships and providing customer centric solutions.

We look forward to you joining our team!

Job Description:

• Responsible for Service Request process including: account verification, credit approval, review & application of marketing programs, compile product service history, service letters, and Dealer Product Support results
• Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote
• Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations
• Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates
• Identify & communicate risks such as bid variance, rework, and threats to commitment dates
• Understand & coordinate site training & site access clearances for Finning Service Technicians as required
• Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion
• Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete

Qualifications:

• Degree or Diploma with focus on Business, Accounting or Administrative preferred
• Solid understanding of project management:  scope, schedule, budget, risk, communication, change management and stakeholder management
• Excellent communication skills, both verbal and written
• Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency
• Knowledge of document control, billing, repair, and work order processes is beneficial
• Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an asset

Note:

• This position is based out of our Red Deer location
• Permanent, full-time role
• Competitive salary, pension, and benefits
• Employee Share Purchase Plan and RRSP options
• Paid vacation