Lead Coordinator, Academic Administration Full-time Job

Closing Date:

septembre 02, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

 

Coordinate front-line service processes and operational processes related to the planning and implementation of adaptive testing and services. Directly supervise test proctors, internal and external service providers (sign language interpreters, note takers, transcribers, etc.) and act as their primary point of contact. Find solutions to special requests, seize opportunities to review, develop and implement processes according to best practices. Communicate promptly, effectively and accurately and find solutions to the many problems presented in order to develop a rewarding academic experience. The incumbent will be required to work on shifts (days, evenings, weekends) and the schedule may be adjusted or modified to meet operational demands of the Centre. 

 

In this role, your responsibilities will include:

• Provide front-line service to students: Act as a resource person for the community by providing information in person, in writing or by telephone on the various services offered, eligibility requirements, university life, student services, university regulations and other options for post-secondary studies, while ensuring the quality of the information provided, in both official languages.
• Assess needs and make recommendations: Anticipate, analyze and interpret student needs, determine policies and processes to be implemented, diagnose and make recommendations to address student issues, and ensure implementation of recommendations. Resolve complex problems and ensure the necessary follow-up.
• Human Resources: Responsible for the hiring process of administrative staff under direct supervision: sorting resumes, organizing and managing selection committees and making recommendations on candidate selection, to ensure that vacancies are filled on time to meet operational needs. Approve leave and conduct performance appraisals for employees under his/her supervision. Interpret collective agreements and apply University procedures and regulations.
• Supervision: Supervise work performed by employees and suppliers under his/her responsibility. Determine priorities, advise on the achievement of individual objectives, develop training plans (group and individual), motivate staff, provide coaching and feedback. Promote management tools to enhance employee engagement within the sector in order to maximize productivity and minimize turnover.
• Staff training: Develop and deliver the content required for the training of employees under his/her responsibility. Ensure that they have the training and tools they need to carry out their responsibilities effectively and efficiently.
• Course and exam management: For students with disabilities under his/her responsibility, coordinate course and exam schedules with identified service providers. Validate information and coordinate the human resources allocation process in line with student needs. Coordinate operational logistics and ensure that the necessary staffing levels are in place. Ensure that services rendered meet the needs identified by Learning Specialists.
• Electronic file management: Organize and maintain electronic files and records in accordance with internal processes and policies, and exercise ethical judgment when handling confidential information.
• Review work methods: Design and implement new or modify existing processes, procedures and work methods, and ensure team compliance in order to continuously improve activities to maximize productivity and efficiency. Review and fine-tune existing processes to increase team productivity and efficiency.
• Process planning: Anticipate, analyze and interpret needs, determine policies and procedures to be implemented. Develop an operations schedule and determine the resources needed to meet deadlines. Plan, develop and apply work methods and tools to improve performance and service quality.
• Reporting and data management: Conduct analysis and research, compile data, statistics and other information to produce reports to support discussions, decision-making and special projects.
• Project Management: Plan and manage assigned projects. To this end, specify project scope, define project milestones, track all relevant progress, make adjustments during the course of projects, and ensure effective communication among stakeholders. Manage and monitor the execution of projects assigned to his/her team.
• Representation and information transfer: Participate in various committees and meetings related to business processes or student services and transfer information to the team. Work closely with departments, services and associations to ensure quality and relevance of services. Act as a consultant to faculties and university services.
• Documentation: In collaboration with various stakeholders, prepare and revise relevant information reflected on the web and in various publications. Prepare documentation related to academic accommodations to contribute to an enriching university experience. Write and update internal manuals on procedures, processes and systems related to the incumbent's responsibilities.

What you will bring:

 

• Bachelor's degree in health sciences, psychology, education or related field (or equivalent experience).
• At least 2 years supervisory experience.
• Extensive knowledge of high school, college, undergraduate and graduate school programs and a minimum of 5 years experience in a school environment.
• Knowledge of administration normally acquired through post-secondary training and several years' experience in a similar role. 
• Experience in providing customer service.
• Experience in interpreting, communicating and implementing procedures, policies and methods.
• Hands-on experience with computer applications such as Microsoft Office Suite, the University of Ottawa's Student Information System (SIS) and Talisma, as well as standard computer tools (Windows, Internet, e-mail).
• Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment.
• Ability to concentrate in an open, stimulating environment where multiple interruptions are a constant reality. 
• Ability to manage multiple files with attention to detail.
• Ability to make decisions that may have an impact on students, employees or department members.
• Tact, diplomacy, discretion and good judgment. 
• Bilingualism - French and English (oral and written).
• Experience in collecting and analyzing data and writing administrative and statistical reports.
• Experience in implementing strategies and activity plans for students.
• Excellent communication skills to understand the needs of students and employees. 
• Excellent organizational skills 
• Organizational and analytical skills, excellent judgment and attention to detail. 
• Knowledge of the University's administrative structures and processes is an asset.

The University of Ottawa, often referred to as uOttawa or U of O, is a bilingual public research university in Ottawa, Ontario, Canada. The main campus is located on 42.5 hectares directly to the northeast of Downtown Ottawa across the Rideau Canal in the Sandy Hill neighbourhood.