Scheduling and Booking Clerk Full-time Job

Job Summary

Under the supervision of the Access Transit Supervisor, this position performs a wide range of functions related to the efficient delivery of special needs transportation services.

Duties & Responsibilities

• Receives booking requests via telephone, email, webmail, and fax.
• Schedules, cancels, and modifies customer requests to achieve efficient and effective trips 
• Communicate live changes to manifests to drivers using on board technology or two way radio
• Manages the use of third party transportation providers as required 
• Communicates with customers, drivers, other transit team members, and health care professionals.
• Optimize trip schedules to ensure the most efficient use of resources on a day to day basis.
• Maintains customer files by entering and revising data as required.
• Provides accurate policy and procedure information as required.
• Provides emergency coordination in case of an accident or other road incident.
• Maintains accurate trip information and ensures performance indicators are captured.
• Assists with the training and orientation of new staff.
• Performs other related duties as assigned.

Qualifications

•    Grade 12 education with three years progressively responsible experience in radio operations, scheduling and dispatch within the transportation delivery service, telephone service, customer service and working with people with disabilities. 
OR 
•    Graduation from a one year business related program with two years progressively responsible experience in radio operations, scheduling and dispatch within  the transportation delivery service, telephone service, customer service and working with people with disabilities 
•    Typing speed of 55 wpm
•    Considerable knowledge of modern office practices and procedures.
•    Knowledge of the City of Saskatoon geography would be considered an asset.
•    Knowledge of scheduling and dispatching procedures.
•    Demonstrated ability to handle cash according to acceptable cash handling practices
•     Ability to make decisions in accordance with established policies and procedures
•    Knowledge of, and empathy with, the transportation needs of persons with disabilities and the elderly.
•    Demonstrated ability to participate effectively as a member of a team.
•    Demonstrated ability to prioritize duties and responsibilities and work with minimal supervision
•    Demonstrated ability to manage and maintain the integrity of various databases.
•    Demonstrated ability to express ideas effectively, orally and in writing.
•    Demonstrated ability to solve complex problems and manage conflicts in a positive and timely manner.
•    Demonstrated ability to maintain effective working relationships with the public, other professionals in various fields, co-workers and civic officials.
•    Demonstrated ability in the operation of a computer with word-processing, spreadsheet, and database. 

Additional Requirements

Shift work and weekend work are involved.