Lead Coordinator, Academic Administration Full-time Job

Closing Date:

September 09, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

 

Position Purpose:

Reporting to the Supervisor of Academic Administration, the incumbent coordinates frontline service and business processes by directly supervising academic office staff and serving as their main point of contact. Finds solutions to special requests and capitalizes on opportunities to review, develop, and implement processes based on industry best practices. Displays a positive, professional attitude to foster harmony and team spirit.

 

In this role, your responsibilities will include:

• Supervision: Supervises work performed by officers, sets priorities, provides advice with a view to meeting individual goals, develops individual and group training plans, motivates staff, and provides guidance and feedback. Shares knowledge about management tools to bolster employee engagement within the section in order to maximize productivity and minimize staff turnover.
• Needs evaluation and recommendations: Anticipates, analyzes and interprets student needs, determines policies and procedures to put in place, diagnoses and formulates recommendations to solve student problems and ensures that these recommendations are implemented. Solves complex problems and follows up as required.
• Project management: Plans and manages assigned projects. To this end, determines project scope and phases, monitors progress when relevant, makes adjustments throughout the process and ensures effective communication between stakeholders. Manages and monitors delivery of projects assigned to own team.
• Recruitment activities: Promotes the University of Ottawa and its programs and services at trade shows and recruitment events. Helps assign necessary recruitment resources in partnership with the supervisor, academic services.

 

What you will bring:

 

• In-depth knowledge of high school, college, undergraduate and graduate academic programs, with at least five years’ experience in an academic setting
• Knowledge of administration usually acquired through postsecondary studies and several years’ experience in a similar role 
• Experience in leading a team in a constantly changing environment
• Experience in providing customer service
• Experience in interpreting, communicating and implementing processes, policies, and procedures
• Experience in using Microsoft Office, Windows, the internet, student information systems, Talisma, and email
• Ability to deal with conflicting priorities and to meet strict deadlines in a fast-paced work environment
• Ability to concentrate in an open, dynamic environment in which several interruptions can occur at any time 
• Ability to manage multiple files with attention to detail
• Ability and willingness to take decisions that could affect students, employees or department members
• Demonstrated ability to show tact, diplomacy, discretion and good judgment 
• Knowledge of the University’s administrative structures and processes (an asset) 
• Experience in gathering and analyzing data and in writing administrative and statistical reports
• Experience in implementing strategies and activity plans for students
• Excellent communication skills to understand the needs of students and employees 
• Strong organizational skills 
• Strong analytical skills, excellent judgment and close attention to detail 
• Bilingualism – French and English (spoken and written)

The University of Ottawa, often referred to as uOttawa or U of O, is a bilingual public research university in Ottawa, Ontario, Canada. The main campus is located on 42.5 hectares directly to the northeast of Downtown Ottawa across the Rideau Canal in the Sandy Hill neighbourhood.