Operations Supervisor Full-time Job

Supervise overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills & Experience: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Hub Manager. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Leads a team of supervisors, lead hands and front-line employees in a 24/7 environment.
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on time closes and on time delivery and freight flow. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated, and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Hub Manager to track monthly performance stats for the dock.
• Other duties as required.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.