OPERATIONS SUPPORT ANALYST Full-time Job

Job Summary:

Administration and Support of the Corporation's Enterprise Unix Server Systems, Software’s, Data, Hardware, Peripherals and Network Devices.

 

Major Responsibilities:

• Performs operational support of *nix Infrastructure, Operating Systems, Software and Hardware, using various monitoring and diagnostic tools. Liaises with End Users, Technical staff, and Vendors to resolve various problems.
• Monitors Enterprise Systems Availability, Hardware, System Software, Business Applications, Performance, Capacity, and Network usage. Ensures pro-active action is taken to prevent downtime to the production systems and solutions and provide an uptime of 99.9 percent.
• Responds to user inquiries, investigates, and analyzes problems. Develops technological solutions and action plans that are feasible and cost effective.
• Participate in implementation of new projects. Determine Requirements, Research, Evaluate, Recommend, Design, Implement, and provide Ongoing Operational Technical Support for the solution. Document the solution and train peers.
• Provides operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
• Implements and recommends Security procedures and Processes at enterprise level to protect the integrity of corporate business applications and data access.
• Performs and monitors enterprise system Backup and Recovery procedures.
• Reviews the effectiveness of operational standards, procedures and processes and recommends changes.

 

Key Qualifications:

1. Experience with Backup solutions and technologies. Analyzing backups for successful completion and performance. Take remedial action for failures.
2. Configure and manage Backup Policies for new and existent backup clients.
3. Experience with computer operating systems such as, IBM AIX, Redhat Linux, and Oracle Linux.
4. Experience troubleshooting incident reports and assisting with their resolution and clearly communicating the means to resolve incidents and/or enhance applications or systems.
5. Experience with project methodology and various levels of system/application testing.

 

You must have:

• Strong knowledge of *nix Server Operation Systems, Hardware, Software, and backup.
• Knowledge and understanding of Virtualization, Cloud, Networking and Storage concepts.
• Knowledge of latest virtualization technologies (KVM [ Linux] and LPAR’s/ VIO Clients [AIX])
• Knowledge of DevSecOps. Ansible
• Knowledge of ITIL methodology
• Strong analytical problem-solving and troubleshooting skills
• Excellent communication skills both verbal and written
• Strong customer service orientation
• Highly motivated, ambitious, and organized.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.