Assistant Director, Front Office Full-time Job

As the Assistant Director of Front Office, you are a senior leader in the Front Office department, and directly lead the Front Desk and Royal Service teams, as well as manage our guest experience from arrival to departure.

• Oversee the Front Desk and Royal Service daily operations, exemplifying the values of a service focused organization.
• Frequent and direct contact with guests, both in proactive and recovery situations.
• Regular coaching of leaders and front-line employees to optimize performance. Participating in interviewing, recruiting and selection of new team members. Complete workforce planning including scheduling, payroll and recruitment.
• Overseeing adherence to brand guidelines, LQA standards and loyalty programming.
• Oversee group arrivals, ensuring all requirements outlined on the resume are executed. Attending pre-cons, resume meeting, and representing the Front Office as a whole.
• Lead monthly departmental meetings, communicating goals to increase colleague engagement, service scores and overall productivity.
• Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures

Physical Aspects of position:

• Frequent standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

 

Qualifications

 

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications.
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel.
• Leadership experience in a unionized environment.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Diploma/Degree in Hotel Management an asset.

 

Additional Information

 

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold the propertys exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.