We are looking for a talented and passionate team-player to join the Mydoh team as a Senior Bilingual Customer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues.

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.

What is the opportunity?

We are looking for a talented and passionate team-player to join the Mydoh team as a Senior BilingualCustomer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada. 

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues. 

What will you do?

• Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one

• Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions

• Translate copy from English to French

• Contribute to team results by supporting all colleagues to be successful in meeting customer needs

• Maintain high levels of customer engagement and satisfaction 

• Serve as an escalation point to handle and advise on complex support issues  

What do you need to succeed?

Must-have

• Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone

• The ability to communicate flawlessly in English and French with customers (both through written and verbal communication)

• A drive to provide exceptional customer service

• Proven ability to prioritize, and multi-task in a fast-paced environment

• An ability to think in action, problem solve, and collaborate closely with colleagues

• A strong desire and willingness to learn and apply learnings

Nice-to-have

• Experience working in a start-up environment

• Previous experience working in a Contact/Call Centre for a financial institution and/or service industry

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST
RBCX

VSCUSTOMERSUCCESS

Job Skills

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTO

TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Salaried

2024-02-16

2024-03-01

What is the opportunity?

As part of the RBC Global Asset Management (GAM) Application Resiliency team, you will be responsible for the upkeep of all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical and the business teams in the group.

Are you fueled by the thrill of technology resilience? Does the idea of solving complex puzzles using massive-scale data in real-time ignite your curiosity? Look no further! We’re on the hunt for an experienced Production Support Specialist who embodies these qualities and more.

What You’ll Do:

• Perform stakeholder analysis to identify impacted or influencing groups and stakeholder requirements and responsibilities.

• You will look for areas of improvement in monitoring application stability.

• You will communicate the overall status with the line of business and management.

• Gather and analyze metrics from applications and infrastructure to assist in performance tuning and fault finding.

• Develop plans and accurate estimates for completion of requirements, continuously improving the detail and accuracy of estimates.

• Facilitate collaborative sessions with extensive and diverse business stakeholder groups to drive requirements discovery, analysis, and review

• Provide facilitation services to business stakeholders, including partnering with third-party vendors and assisting in evaluating third-party vendor solutions and requirements.

• Prepare, review and support requirement validation and sign off utilizing various facilitation and communication techniques.

• Act as a liaison between technical, operations, and business stakeholders to resolve planning and implementation issues as well as operational support issues

• Act as a project manager and work with technical and operational SMEs to develop test and implementation plans, overseeing implementations, including user acceptance testing and any modification; may also lead to low-complexity projects end-to-end.

What do you need to succeed?

Must-have.

• 5+ years of Financial Industry experience, asset management preferred

• 3+ years of related work experience as a Technical Systems Analyst or Business Analyst with progressively increasing responsibilities in the areas of requirements management on large and complex projects

• Knowledge and experience supporting .Net, Java applications in traditional and modern containerized applications.

• Understanding of best practices in security.

• Key Behaviours: Leadership, Entrepreneurial mindset, Solution-focused mindset.

• Key Capabilities: Analytical Thinking, Design Thinking, Communication, Stakeholder Engagement, Business knowledge, Business Analysis Concepts & Technologies

Nice-to-have

• Previous infrastructure migration experience is a plus

• Knowledge of or experience in asset management is a plus.

What is in it for you?

• Dynamic Environment: Our tech playground is buzzing with excitement. You’ll thrive in an environment that encourages creativity and growth.

• Impactful Work: Your contributions matter! You’ll directly influence our technology’s resilience and efficiency.

• Team Spirit: Expect high-fives (virtual or in-person) and celebrations when we conquer milestones!

Job Skills

Agile Methodology, Computer Operations, Customer Service, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Contract (Fixed Term)

Salaried

2024-02-16

2024-03-09

What is the Opportunity?

As part of the Cloud & Transformation Team, your role is to support the Cloud Program in the compliance and risk management areas. You will partner and collaborate with all Cloud Stakeholders including but not limited to Cloud and business partners. You will be responsible for creating and maintaining risk dashboards, own the issue management and the KPI/KRI inventory processes for the Cloud Program. This role requires project management, building relationships, facilitation and coordination with business partners, vendors, cloud service providers, external/internal auditors and key stakeholders across the enterprise. The incumbent should have strong sense of accountability and ownership of work.

What Will You Do?

Risk Management:

• Risk management: Open, Close, extend, accept, risk assess and socialize risk findings. On-going risk tracking of Cloud items.

• Facilitating Risk meetings with public and private cloud teams. Key role in the coordination/facilitation of controls workshops with internal/external stakeholders in managing the in-scope applications.  This includes weekly/monthly onboarding meetings to discuss in/out of scope applications with internal auditors, application custodians and business owners.

• Reviewing Risk log for existing findings, review findings and follow up with approvers for acceptance. Meeting Platform leads to understand; reasons for exemption and what controls they are failing

• Review Platform Scorecards and update Archer if and when needed. Maintain Central Risk Repository for Cloud Technology. Accountability for maintaining Cloud Platform risk profile for different patterns offered in the Cloud program.

Vendor Management:

• Support your colleagues in executing and following up on third party controls required for the CSPs.

• Participate, lead discussions, negotiate Business Continuity Management, Business Impact Assessment and Exit Strategy

Audit engagements (internal/external):

• Consult in T&O compliance/audit standards for assessing impact to T&O. Stay up to date on changing regulatory standards for external reporting that impact T&O.

• Manage the successful completion of SOX audit & identify & implement proceses to support reduction in time spent during an audit.

• Maintain a backlog of Questions & Answers and produce and report on insights based on the audits conducted to drive key actions to support the overall healthiness of the Cloud Risk Profile.

• Manage the remediation efforts for gaps raised by third parties and ensure that remediation is completed timely and effectively. Provide consultation services on remediation paths and accountable for closure package preparation.

Risk Transformation:

• Work with key partners in the cloud program to identify and implement ideas that will support more efficient and timely risk management practices, including transforming the issue management process.

• Create and deliver a risk training program curriculum for the Cloud Program.

Documentation

What Do You Need To Succeed?

 Must have:

• 7+ years in the IT, assurance, or financial services industry; external audit experience is a plus.

• Strong knowledge of IT risk & compliance management practices & vendor management

• Maturity level and skill/judgment to be able to deal effectively with sr. management within RBC and operational risk groups throughout the organization

• Excellent communication (verbal & written) skills, including strong appreciation of relationship management & attention to detail.

• Able to work independently and deliver on responsibilities with minimal supervision.

• Sound problem solving, analytical (including qualitative analysis), research, and quantitative skills

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Ability to facilitate between and influence key decision make

• Preferred: CISSP, CCSP / CCSK / AWS, Azure or GCP technical certifications

Nice-to-have:

• Experience in a matrix environment, such as a large Financial Institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TEHCPJ

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Impact Assessments, Cloud Computing, Compliance Risk Management, Identifying Risks, Impact Analysis, Impact Evaluation

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-16

2024-03-01

What is the opportunity?

Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets.  

As part of wider Client Management function, this role is primarily responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients.  The role is aimed at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.
    
Working collaboratively with CMG partners, BCS, Risk, IT and Front office businesses partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

What will you do?

• Maintain client and account level data in Capital Markets front and back office systems.
• Manage requests from multiple business areas; understand end to end process and trade flows.
• Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system
• Ensure that all accounts are cross referenced into the supporting CMG repositories
• Use appropriate tools and exception management processes to ensure data quality.
• Management of data attributes related to regulatory data initiatives
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Engagement with CMG globally regarding initiatives that relate to account management
• Review of CDR to source system reconciliations – perform root cause analysis
• Review of exception queues - perform root cause analysis

What you need to succeed?

Must-have

• Graduate degree in Finance or Business preferred
• 1 - 2 years of previous experince
• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Excellent organizational skills
• Strong verbal and written communication skills

Nice-to-have

• Experience with reference data and Capital Markets processes and Operations
• Project team experience in supporting the delivery of components of complex projects

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Business Acumen, Business Analytics, Critical Thinking, Customer Analytics, Detail-Oriented, Long Term Planning, Presentations, Problem Solving

Additional Job Details

90 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

Capital Markets

Regular

Salaried

2024-02-16

2024-03-01

Our clients are unique and their digital banking experience should be one-of-a-kind. Wealth Management Digital products and services strive to empower our clients when they interact with us.

We’re looking for a talented and passionate Full Stack Developer to join our team. Our team is designed to deliver products throughout the client’s journey, not projects; each lab is setup for agility and continuous delivery.  You will be part of a team of enthusiastic engineers building front-end and back-end applications in this role. You will have opportunities to work with all stakeholders to design best-in-class technology solutions.

What will you do?

• As a Full Stack Software Developer, you have a solid technical foundation, and a strong focus on growing your development skills; You are able to deliver complex tasks, working individually or pairing with others and you have a significant amount of experience in different domain.

• You will be part of a team creating new services and client-facing applications using the latest technologies which will shape the future of banking for RBC; You will develop and support highly scalable, high performance APIs within an Agile development team

• Ensure high code quality through automated unit and functional testing.

• Automate processes within the development pipeline; identify opportunities for efficiency gains and reducing time-to-market, and enabling continuous delivery.

• Design and develop code structures based on technical design defined by the team.

• Work within an Agile product team comprised of technical, product and business team members to deliver exceptional products.

• You will actively seek out knowledge about new technologies and how they can be used to solve current and foreseeable challenges.

• Excellent communication including the ability to distill technical details into human terms.

What do you need to succeed?

Must-have

• 3+ years’ experience with Angular 6+, Node.js, JavaScript, TypeScript.

• 3+ years’ experience using and developing RESTful APIs and microservices

• 3+ years developing on the MEAN stack.

• Knowledge of developing distributed cloud applications (Pivotal Cloud Foundry, OpenShift, Docker); Hands on experience designing, developing, testing and troubleshooting RESTful API and interface specifications (Swagger, SOAP)

• Knowledge of security gateways and protocols (JWT, OAuth2.0, OIDC, SSL Certificates)

• Full software development life-cycle experience with CICD and thorough testing prior to release

• Solid Understanding of Agile

Nice-to-have

• End-to-end UI Automation Testing

• Knowledge of major architectures style (message oriented, reactive, event based)

• Micro-service architecture, design, and implementation (load balancing, discovery, resiliency) 

• Good eye for UX design and being able to collaborate closely with our UX designers.

• Knowledge of modern SaaS platforms for Platform Analytics, Monitoring, UX, and Management (Google Analytics, Firebase, WalkMe, Launch Darkly, Datadog, and others.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team 

• A world-class training program in financial services

#Ll-Hybrid
#Ll-POST
#TECHPJ

Job Skills

Agile Methodology, Application Development, Application Integrations, Application Maintenance, Applications Architecture, Detail-Oriented, Enterprise Application Delivery, Microservices Architecture, Problem Solving, Programming Languages, RESTful APIs, Software Development Life Cycle (SDLC), System Applications

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

As an RBC Investment and Retirement Planner, you create custom investment solutions for prospective and existing RBC clients within the HANOVER AND SURROUNDING MARKETS (Please be advised, specific location is to be determined). Alongside your own prospecting and networking activity, you are fully supported by internal partners who send client referrals your way. Your creativity, motivation, and drive for new investment sales will enable you to provide world-class advice and solutions that help clients achieve their long-term financial goals.

What will you do?

• Provide tailor-made financial planning advice and solutions using our unparalleled array of investment and portfolio solutions, including best-in-class proprietary and select third-party mutual fund solutions
• Acquire and consolidate existing and new-to-RBC clients and assets
• Connect clients with the right RBC team members to help continuously meet their needs
• Develop external business referral sources through networking, marketing, and your centres of influence

What do you need to succeed?

Must-have

• Financial Planning Designation (PFP® or CFP® or QAFP®)
• Mutual Funds License (IFIC or CSC)
• Minimum 2 years’ experience in financial planning
• Proven networking and client acquisition skills
• Ability to cultivate strong partner relationships
• Digital Savviness, ability to effectively utilize mobile applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program of flexible benefits, competitive commission structure, and pension options
• World-class training programs and career development opportunities
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• A flexible work schedule based on client preferences and your own work/life balance
• Innovative mobile technology to ensure your success

RBCFP

Job Skills

Additional Job Details

287 10 ST:HANOVER

HANOVER

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Commission

2024-02-29