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Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

17 Jobs Found

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Customer Experience Associate

Scotiabank
Montréal
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Mar 25th, 2024 at 11:39

Software Engineer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

We arelooking for aSenior FTM / IIB Developerto join the application development team. You will be responsible for delivering applications designed to resolve business system needs while working closely with various partners across IT. Duties include design and development for FTM applications in a WMB/IIB environment. You will be involved in all aspects of the development and or maintenance process within a well-established team. The preferred candidate would have experience working directly with the IBM FTM (Financial Transaction Manager) product. 

 
What will you do? 

 

  • Design, code, peer-review code and document applications in an FTM/IIB environment 
  • Execute unit test, system and integration test 
  • Provide consulting services on new initiatives (small to large of varying complexity) 
  • Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security 
  • Prepares high level and detailed technical specifications for small to medium projects in accordance with security and architecture documentation objectives 
  • Together with the Architect and BA, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives 
  • If required, develops criteria for and participates in the evaluation of 3rd party vendors and software as well as due diligence exercises 
  • Carry support pager on the rotational basis 

 
What do you need to succeed? 

 

  • 5+ years of experience in an application development role using IBM IIB 
  • 2+ years of experience in application development role using IBM FTM 
  • 2+ years of programming experience with ESQL.  
  • 1+ years of Java programming experience. 
  • DB/2 & SQL Experience and or Knowledge 
  • Experience/Understanding of ‘Automated Build/Deploy process through Jenkins’ and familiar or experience with the DevOps / Agile Methodology 
  • Knowledge of multiple platforms e.g. z/OS, UNIX, Client/Server and the ability to select appropriate one to meet business needs 
  • Core Java and Calling RESTFul APIs from IIB nice to have

 


What's in it for you?
 

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Software Engineer

Scotiabank
Toronto
  IT & Telecoms Full-time
We arelooking for aSenior FTM / IIB Developerto join the application development team. You will be responsible for delivering applications designed to resolve business system needs...
Learn More
Mar 22nd, 2024 at 09:00

Customer Experience Associate Part-time Job

Scotiabank

Customer Service   Lacombe
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Location(s):  Canada : Alberta : Lac La Biche 

Customer Experience Associate

Scotiabank
Lacombe
  Customer Service Part-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Mar 21st, 2024 at 12:58

Software Developer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emphasis on quality. You’ll contribute to highly applauded in house automation frameworks for UI, Microservices and Performance test.

 

Is this role right for you? In this role you will:

 

  • You have an experience developing test automation frameworks in Java, python or React JS
  • You have written moderate to complex code/scripts to test systems.
  • Responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable the continuous testing in a DevOps environment
  • Developing code to automate the testing (Unit/ Integration) of micro services (Rest APIs) and ensuring the adequate test coverage of the application code
  • Partner with development engineers during story and task breakdown to develop test approach that effectively cover the functional and performance characteristics of a feature
  • Building, maintaining, and improving the existing automation framework, test harness, and processes
  • Be/become a SME on usage of entire application suite, processes, workflows, etc
  • Working with Engineering team Management to improve the testing process
  • Understanding of enterprise software design principles – architecture, design patterns, OOP
  • Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • Good knowledge and experience in Java/ J2EE – at least 3 years
  • Good knowledge and experience in Spring Boot – at least 2 years
  • Strong knowledge of object-oriented software development best practices
  • Strong experience in developing Unit Tests and Integration Tests using testing frameworks such as JUnit, TestNG, and RestAssured – at least 2 years
  • Experience working in a DevOps environment. Experience with Java Build Tools: Maven or Gradle
  • Familiarity with OpenAPI Specification(OAS)/ Swagger, YAML, JSON
  • Knowledge/ experience in Java ORM Frameworks such as Hibernate, Spring DAO
  • Exposure to RDBMS such as Oracle or DB2. Knowledge and experience with SQL queries
  • Nice to have: experience in building, integrating and deploying web services (REST/ SOAP/JSON/XML)

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

Software Developer

Scotiabank
Toronto
  IT & Telecoms Full-time
As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emph...
Learn More
Mar 21st, 2024 at 12:56

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Vancouver
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Vancouver
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Mar 20th, 2024 at 14:25

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.


 
Is this the right role for you? In this role you will:

  • Assist with client inquiries while delivering memorable service
  • Use discretion and problem solving to own the client experience
  • Provide personalized solutions by recognizing value add solutions
  • Facilitate a culture of passion, accountability, and collaboration by being an active member of your team


Do you have the requirements to succeed in this role? We'd love to work with you if you have:

  • Fluency in both English and French
  • A broad knowledge of investment products and procedures relating to securities settlement
  • The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • The ability to utilize time-management and prioritization skills
  • A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties


While not essential, it would be an asset if you have:  

  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry

 

What's in it for you?

  • Competitive pay
  • The opportunity to gain valuable industry knowledge and expeirence
  • The opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • A workplace culture built around inclusion, diversity, and potential
  • The opportunity to participate in a customized and comprehensive training program

 

Employment Details:

 

We value employee training and development. We provide comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses. 

 

Work Hours


The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.


 

Why Scotia iTRADE?

 

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. 


Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole.   If you need specific accommodations during the hiring process let us know and we will work with you.

Customer Service Representative

Scotiabank
Montréal
  Customer Service Full-time
As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around ne...
Learn More
Mar 20th, 2024 at 14:09

Assistant Branch Administrator Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

BRIEF INTRODUCTION 

 

The Assistant Branch Administrator is responsible for supporting the Branch Management Team in ensuring a high level of success is achieved through effective operations and administrative efficiencies. 
   
IS THIS ROLE RIGHT FOR YOU 

In the role you will: 

  • Consistently demonstrate high levels of internal and external client service
  • Assist in the management of branch support staff, including executing development plans
  • Ensure quality and efficiency of branch operations
  • Assist with the execution and implementation of procedures to ensure compliance with corporate policies and industry regulations
     

We would love to work with you if you have: 
 

  • Experience in the securities industry 
  • Excellent verbal and written communication skills  
  • Meticulous attention to detail and excellent time management skills 
  • Provide excellent client service in a professional and respectful manner
  • Strong organizational skills
  • Ability to take initiative and work independently
  • Investment Representative (IR) license is an asset or obtain license within 15 months of hire which includes:
    • Canadian Securities Course (CSC), 
    • Canadian Practices Handbook (CPH),
    • Investment Representative Training Program (IRT)
    • ScotiaMcLeod internal 30-Day training program

 

 What’s in it for you:

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
  • An organization committed to making a difference in our communities– for you and our clients. 
  • An inclusive working environment that encourages creativity, curiosity and celebrates success.  
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Assistant Branch Administrator

Scotiabank
Toronto
  Administrative Jobs Full-time
BRIEF INTRODUCTION    The Assistant Branch Administrator is responsible for supporting the Branch Management Team in ensuring a high level of success is achieved through effective...
Learn More
Mar 20th, 2024 at 14:03

Associate Software Engineer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

The Role

 

GBME is searching for Associate Software Engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms.

 

The successful candidate will have a strong technical and engineering mindset.  You will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within GBME.  

 

About the Job 

 

Do you thrive when faced with challenges? Like using fresh technologies to solve problems? Looking to work in various projects across the organization, collaborating with great teams and inspiring leaders? Then this is the right team for you!  In this exciting role, you’ll apply your analytical skills to design and develop applications that deliver excellence, effectiveness, and value to our business partners and customers.

 

In partnership with peer engineers, business partners, and the various GBME teams, you will:

 

  • Work closely with end users, and business teams to understand business needs, conduct gap analysis and requirements assessments as needed
  • Partner with Architecture on the design and integration
  • Deliver and enhance new and current solutions and applications
  • Be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing production quality code, and implementation
  • Design, deliver and implement a database schema
  • Design test sets and automate where possible, including functional and non functional testing, regression testing as well as performance testing
  • Write deployment scripts and leverage tools such as the Accelerator pipeline to promote code.
  • Support the solution in production
  • Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
  • Effectively communicate with technical and non-technical audiences
  • Able to work with and refactor legacy code (as needed).

 

You are passionate about developing applications that are reusable, efficient, and scalable, working in an innovated cross functional team environment.

 

 

Technical Qualifications

 

  • Experience with 1 or more modern development languages (Python, Java, etc.)
  • 1+ years’ experience developing, deploying, and maintaining applications
  • Knowledge of relational and non relational databases, experience reading, writing, and running SQL scripts
  • Bachelor’s degree in computer science, Engineering or relevant experience.

 

Soft Skills

 

  • Excellent communication and presentation skills.
  • Work as a contributing member of a team.
  • Values quality, while still managing expectations and deliverables.
  • Open to ideas and gives and receives feedback well.
  • Wants to understand financial market.

 

Preferred Qualifications

 

  • Understanding of Test-Driven Development methodology
  • Understanding of automated deployment, networking protocols and security principles

 

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
  • Remote-friendly work environment will provide you with the flexibility to perform at your best. 
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Associate Software Engineer

Scotiabank
Toronto
  IT & Telecoms Full-time
The Team Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Market...
Learn More
Mar 19th, 2024 at 14:30

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Kentville
Job Details

 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Kentville
  Customer Service Full-time
  As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Mar 19th, 2024 at 14:27

Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

What you'll be doing...

 

The Administrative Assistant is responsible for providing administrative support for Senior Management (VPs). As a member of the Campus Operations team, you are responsible for contributing to the overall success of the unit by providing a high level of professional administrative and service support to our campus and branch partners while adhering to Bank security and operational procedures and policies. You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with partners and other team members. Flexibility is key in a constantly changing environment (procedural and automated systems).

 

Is this role right for you? In this role, you will: 

 

1. Contribute to the overall business objectives of the Global Operations Senior Management Officers by: 

•  Establishing and co-coordinating calendars;
•  Arranging /scheduling appointments on behalf of the officer;
•  Anticipating scheduling conflicts / problems and providing alternatives;
•  Establishing and maintaining a BF system;
•  Providing receptionist support by receiving / screening / referring incoming calls / visitors using a high degree of discretion;
•  Acting on email, in-person or online requests received in the senior officer’s absence, or seek guidance, as required;
• Booking conference rooms / meeting rooms / arranging for catering services;
• Coordinate meetings, townhalls, and other events by preparing agenda items, helping with presentations, taking meeting minutes and sending recap emails, as requested by the VPs;
• Booking travel arrangements;
• Reconciling and processing expenses and budgeting on behalf of the VP and the leadership team, as required;
• Support onboarding and offboarding activities on behalf of the VPs
• Coordinate on/offsite meetings, team-initiated engagement events;
• Arranging for or making urgent deliveries of documents / packages
• Ensuring sorting / processing of incoming/outgoing mail;
• Support other GO VPs or higher when their Administrative Assistants or Executive Assistants are absent, on a planned and unplanned basis such as vacancies, vacations, or sudden absences;

 

2. Ensuring service provided to partners is of the highest quality by ensuring that all service level commitments to customers are met or exceeded by:

• Taking full responsibility for all partner enquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion, to the partners’ satisfaction or by referring the partner to the appropriate resource
• The incumbent works closely with BNS staff and outside vendors to ensure services rendered meets the established requirements and schedules
• Provide feedback and processing improvement to the Senior Manager Campus Operations.

 

3. Participate in the efficiency in all processes and functions performed in the department through ongoing review of new and existing processes:

• Verifying telephone bills/expense statements
• Ordering and managing stationery
• Gathering statistical information, presenting in organized formats, and conducting simple analysis
• Preparing and submitting reports
• Maintaining contact lists and employee information, as requested by the VPs.

 

4. Foster positive work environment by promoting, participating, and supporting team engagement events.

 

Do you have the skills that will enable you to succeed in this role?  We'd love to work with you if you have: 


• College or University Diploma, or relevant experience required
• Demonstrated organizational skills with a keen attention to details and the ability to manage multiple tasks simultaneously.
• Strong Word, Excel and PowerPoint Skills required.
• High level of discretion required when dealing with confidential matters
• Passionate about building and fostering relationships, while providing great customer service
• Minimum 6+ months of experience in a related administrative role requiring multiple calendar management, including one or more Leader

• Bilingual (Spanish/English) is a strong asset  

 

 

Working Conditions

The core hours of operation are scheduled between Monday-Friday, 7:00am - 5:00pm. Possibility of 2 days working from home (flexible to VP needs), after 3 months of on-site training. 

 

Location 

Must be able to travel to the Downtown Toronto and 888 Birchmount Rd,  2201 Eglinton Avenue sites.

Administrative Assistant

Scotiabank
Toronto
  Administrative Jobs Full-time
What you'll be doing...   The Administrative Assistant is responsible for providing administrative support for Senior Management (VPs). As a member of the Campus Operations team, y...
Learn More
Mar 19th, 2024 at 14:25

Administrative Associate Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

 

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

  • Ensure effective client administration by managing all administrative processes and escalations requiring investigation
  • Consistently demonstrate high levels of client service by:
    • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
    • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
  • Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
  • Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
  • Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS

 We would love to work with you if you have:
 

  • Experience in the securities industry
  • Already duly registered as an Investment Representative (IR) with CIRO
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 
WHATS IN IT FOR YOU

 

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills

Administrative Associate

Scotiabank
Toronto
  Administrative Jobs Full-time
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our adviso...
Learn More
Mar 18th, 2024 at 13:48

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Toronto
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Toronto
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Mar 18th, 2024 at 10:29