As a Branch Administrator you will be responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies. 
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:
Foster and develop a strong and positive team environment, driving employee empowerment, innovation, and a high degree of engagement

• Effectively manage all administrative areas of branch operations
• Oversee the hiring, training, scheduling, supervision, and performance management of all support staff in the branch
• Oversee all transactional banking functions
• Consistently demonstrate high levels of internal and external client service
• Adhere to compliance and audit requirements and maintenance of branch profitability

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Experience managing a team
• Willingness to complete Investment Representative training through CIRO
• Excellent verbal and written communication skills 
• Exceptional client service skills
• Meticulous attention to detail and excellent time management skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:
Be responsible for onboarding new client relationships through digital account opening and documentation administration 
Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Is this role right for you? In this role you will:

• Analyzes & acquires data from primary and secondary data sources – creating mapping specifications for use by development resources
• Participate in detailed discovery of data from the source, mapping the data to the data model after thorough analysis.
• Work with Business representatives and partner to understand requirements support the development of the ELT work.
• Evaluation of data identified from multiple sources, reconcile conflicts and classification of data in logical categories
• Build expertise in various data domains and take ownership of assigned data domains and be a single point of contact
• Documents, plans for collection, data cleansing, and normalization of data
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Ideally 5+ years’ experience in Informatica and DataStage
• 2+ years of Unix and Windows Shell Scripting 
• Highly analytical and good understanding of databases, technical architecture, and query tools
• Experience in working with SQL and NoSQL tools
• Advance knowledge of writing complex SQL queries
• Advanced skills using Excel spreadsheet
• Experience working in Agile/ Lean delivery teams
• Ability to adapt and quickly adjust to change
• Ability to work with cross functional teams
• Should be a team player and work collaboratively
• Excellent verbal, written and presentation skills
• Troubleshoot and resolve database and application defects in a timely manner with consultation with internal and external groups as needed.
• Train and assist users at all levels.
• Analyze root causes of operational malfunctions including but not limited to batch jobs and provide resolutions.
• Analyze highly complex business requirements; generate technical specifications to design or redesign complex software components and applications.
• Act as an expert technical resource in Data Warehouse/DBs and ETL 
• Leverage industry best practices to design, test, implement and support a solution.
• Assure quality, security and compliance requirements are met for supported area.
• Be flexible and thrive in an evolving environment.
• Adapt to change quickly and adjust work accordingly in a positive manner.
• On-call responsibilities to operate as the L2 point of contact for monitoring TIDAL/EDL jobs requests may be required for weekends rotation
• Independently support existing applications and resolve issues.  

• Experience with SAS or Talend applications

• Familiarity with JIRA/SharePoint

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Working location condition: Hybrid

#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating, as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

The Office Coordinator is responsible for Reception and the execution of day-to-day operational tasks & activities to support the Regional Office. 

 Is this role right for you? In this role you will:    

• Perform reception duties including answering the telephone, greeting clients, managing incoming & outgoing mail & courier and booking client appointments
• Maintain office systems, including but not limited to, network administration, telephone and voice mail programs, reference and product files, branch library and Product & Procedures manual
• Lead management of facilities operations as well as delivery and change management of facilities related changes
• Liaise with Facilities to support leasehold improvements, lease renewals and planned moves
• Complete regional reporting requests & data analysis
• Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI
• Coordinate and execute on a variety of regional initiatives including seminars, Client Forums and Professional Development Days and coordinate logistics as required
• Assist with branch compliance duties including maintaining the security checklist and Business Continuity Plan
• Participate in various regional meetings and special projects, as needed
• Liaise with external partners such as medical associations, accounting firms, etc. for regional projects as required
• Other administrative tasks as required 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

 The Must Haves:

• Community college diploma in Business Administration or equivalent
• Three+ years’ experience in an administrative or clerical position, preferably with a financial services company
• Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset
• Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Stewardship of the client experience
• Strong organizational skills.
• Excellent communication skills
• Initiative and resourcefulness
• Ability to work effectively and collaboratively within a team
• Attention to detail
• Well-organized with high energy, effective communication skills
• Enjoys a fast-paced environment and is highly professional 
• Team player with a desire to consistently create a positive work environment 

The incumbent is responsible for carrying out daily operational tasks and activities to support the regional office.

Duties and Responsibilities (Tasks)
 

• See to the maintenance of office systems, including the computer network, telephones and voice mail.
• Lead the management of facility operations, implementation of facility changes and change management activities.
• Maintain office systems including computer network, telephones, voice mail, reference files, product sheets, office library and product and procedure manual.
• Liaise with the Facilities team on all matters related to tenant improvements, lease renewals and planned moves.
• Perform reception-related tasks such as answering phones, greeting customers, handling mail and deliveries, and scheduling customer appointments.
• Demonstrate flexibility regarding schedule and hours of availability. Hours may vary to provide support to other provinces.
• Execute report requests and data analyzes in MX360, Tableau and any other company reports.
• Manage regional administrative tasks surrounding the production of the CPG due date report, letters, cash statements and SOTI report.
• Coordinate and implement a range of regional initiatives, such as seminars, customer forums and professional development days, and provide logistics as required.
• Assist in completing tasks to ensure branch compliance, including management of the Security checklist and business continuity plan.
• Participate in regional meetings and special projects, if applicable.
• Liaise with external partners such as medical associations and accounting firms, as necessary for the completion of regional projects.
• Perform other administrative tasks as needed.
• Understand Scotiabank's risk culture and risk appetite in daily activities and decisions.

Training and experience (qualifications)
 

• College diploma in business administration or equivalent.
• At least three years of experience in administration or office work, preferably gained in a financial services company.
• Good knowledge of RRSPs, RRIFs, mutual funds and customer service is considered an asset.
• Excellent computer skills including proficiency in MS Word, MS PowerPoint and a good understanding of common business applications.

Required skills (qualities)
 

• Customer experience management.
• Strong organizational skills.
• Excellent communication skills.
• Sense of initiative and resourcefulness.
• Ability to work effectively within a team.
• Thoroughness.
• Organizational skills, dynamism and effective communication.
• Interest in working in an environment where everything evolves quickly and professionalism.
• Team spirit and constant desire to create a positive work climate.