Closing Date: August 4, 2024
Core Job Purpose
The Administrative Support role provides coordination, logistical and administrative services to support the department. This includes arranging appointments, scheduling meetings, processing of correspondence, recording and preparing minutes, answering telephone inquiries and maintaining filing systems for the work unit.
1. 0 Key Accountabilities
The ideal candidate will be proactive, organized, technically savvy and service driven. They will be a trusted partner to team members within the Office of the City Clerk and will directly support City Council members. Key functions within this support role are to provide administrative support office functions; execute appropriate processes to ensure priority services are delivered in accordance with agreed upon levels of service and service standards. This position will give you the opportunity to share in corporate goals, interact with key stakeholders and be part of impactful accomplishments.
The Office of the City Clerk is a fast-paced environment with many competing priorities. Administrative Support must be highly organized and excel in meeting the needs of the Office of the City Clerk and the needs of City Councillors. The level of skill and professionalism necessary must provide customers and stakeholders with a feeling of service excellence. Exceptional judgment is required when setting priorities, organizing multiple tasks and activities while also maintaining a professional approach. Digital savviness and the ability to adapt to changing circumstances to effectively respond to work volume and time constraints to meet deadlines will be essential to success in this position. In this highly sensitive position, you will have regular access to confidential material relating to business, commercial and community interests, labour relations, as well as financial and personnel matters. At times, this confidential information may in part be shared between City administration, City Council, committees of City Council, community stakeholders, other levels of government and other agencies.
The ideal candidate will possess strong organizational skills and demonstrate exceptional attention to detail, ensuring precision in all aspects of their work.
We are seeking a candidate who will provide exceptional customer service while cultivating strong relationships. In this position, you will be required to consistently uphold a professional and diplomatic demeanor as you work closely with elected officials, the Executive Leadership Team and stakeholders.
1.1 Coordination and Planning
- Manage, organize and coordinate meeting and appointment schedules
- Collect, assemble and provide information packages – files, reports, correspondence and background materials
- Provides logistical support - confirm space, prepare agendas, assemble materials, ensure notices and information packages are sent out
1.2 Customer Service
- Responds to requests for information or materials from both internal and external parties
- Builds and maintains relationships between and across business departments
- This position must be sensitive and respond appropriately to the needs of all customers and be open and responsive to change
1.3 Recording and Documentation
- Prepare and assemble necessary background material and files, attend meetings to take notes and prepare follow-up correspondence
- Compose correspondence; type and proofread general correspondence, reports and other materials
- Assist with maintaining office filing system
2. Knowledge
- This position requires specific knowledge of standardized work methods and processes and the ability to apply that knowledge to define and develop practical solutions to a variety of situations
- Job knowledge combines standardized process knowledge with a general understanding of an administrative or operational area
- Knowledge is used for the completion of defined activities or tasks completed through the application of policies or procedures
3. Communications and Interpersonal Skills
- Interactions occur across a range of stakeholders with a focus on the provision of services or the exchange, collection and dissemination of information
- Interactions are not, typically, contentious but may involve receiving citizen/employee or other stakeholder complaints that are then forwarded to others for resolution
4. Complexity of Problem Solving and Decisions
- Solutions are achieved using past practice and/or process and policy
- Decision making focuses on the prioritization and sequencing of specific work tasks and responsibilities
- Situations may require some creativity and interpretation in order to choose the most appropriate course of action
- Decisions around priorities for this position are made on time requirements and understanding the nature of the work
5. Impact of Actions and Decisions
- Impact is typically experienced at the job level with a focus on:
- Some time loss related to correcting errors within one’s own work
- Positive experience/outcome by others as a result of the provision of service
6. People Leadership and Development
- Responsibility includes provision of advice/training to others for job-related training and onboarding of new employees
- May serve on committees and/or working groups
7. Physical, Visual, Auditory and Concentration Demands (PVAC)
- It is common that there are interruptions in workflow that impact concentration demands
- In minute/recording/transcribing/editing responsibilities, there is higher than typical visual, auditory and concentration demands
8. Environmental Working Conditions
- The majority of the work is undertaken in City facilities. The work environment is an office environment
Additional Requirements
-
Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
-
Successful candidate will be required to provide proof of acquired education.
-
Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.