Special hiring notes:

If you are passionate about leading the delivery of high quality information technology solutions, you will contribute, oversee and advise the Software Testing and Quality Assurance practice for a diverse array of Technology Services, projects and operational initiatives when you join the City of Toronto as a Quality Assurance Integrator.

As a Quality Assurance Integrator (Quality Assurance Lead), you will bring subject matter expertise to technically lead the modernization of the Quality Assurance (QA) practice at the City of Toronto. In this role, you will be responsible for defining test strategies, providing technical advice in the planning, designing and testing of technology solutions with an emphasis on test automation in Agile, DevOps and traditional (waterfall) environments. You will rely on strong functional/technical expertise and skills to effectively evolve manual software testing practices to the implementation of automated test scripting. You will also help ensure user expectations are met during the testing process, by maintaining a strong customer focus. When advising projects, you will utilize your interpersonal communication skills and work effectively with team members across the organization.

Major Responsibilities:

Your responsibilities as a Quality Assurance Integrator (Quality Assurance Lead) will be varied. Specifically, you will:

• Perform a key role in supporting and elevating the software Quality Assurance (QA) practice through the development of an effective Test Automation Framework based on QA principles, best practices and industry standards in environments where Agile (Scrum, Kanban), CI/CD, DevOps and traditional Waterfall methodologies are utilized.
• Leverage technical knowledge and experience to help design, guide and review all layers of Test Automation in every stage of the development cycle, such as Unit, Functional, Component, Integration etc., and supporting the implementation of a TDD/BDD development model amongst others.
• Collaborates and works closely with Program Management Offices and operational (sustainment) initiatives to devise quality strategies for the effective delivery of solutions in compliance with QA policies, standards and procedures. Provides reports on tests results, provides feedback and raises any issues or concerns that could have implications in the delivery of solutions.
• Advises on the development, maintenance and execution of Test Automation practices for, functional, regression, integration and end-to-end testing.
• Recommends software test automation approaches based on project needs and sustainment plans.
• Leads the establishment of a performance measurements model for overseeing end-to-end quality control and compliance in the delivery of technology solutions. Perform regular audits to ensure proper adherence to QA process and standards.
• Provide critical insight and develop reports on quality measurements (KPIs) and QA compliance to drive discussions towards quality improvement.
• Oversee or execute as required performance (load/stress) testing activities using existing or new tools. Interpret test results, produce reports and report back any significant risk concerns.
• Supervise, motivate and train staff, ensuring effective teamwork, high standards of work quality, continuous learning and innovation.
• Manages, leads and/or oversees as required the Software Quality Assurance component of large IT initiatives.
• Collaborates with project teams on the definition of test strategies and test plans to ensure the final product meets the clients' requirements.
• Manages, advises and/or oversees on the User Acceptance Testing procedures and Quality Assurance measures for projects and attends project meetings as required.
• Ensures that a proper gating criterion is applied through the execution of the project. Checks for compliance as it receives the Development team's unit and sub-system integration testing results.
• Supervise the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work; authorize and coordinate vacation and overtime requests; and monitor and evaluate staff performance, approve salary increments, hear grievances and recommend disciplinary action when necessary.
• Provide input when required into the assigned budget. When requested ensure that expenditures are controlled and maintained within approved budget limitations.
• Lead different forums such as communities of practice, working groups, etc. where sharing knowledge/technical expertise with fellow QA team members is required.
• Recommend and implement quality assurance requirements consistent with the Municipal Freedom of Information Privacy and Protection Act (MFIPPA) as well as corporate and legislated standards related to confidential data.
• Provide leadership during the procurement process related to evaluating, and recommending technical solutions with regards to quality assurance.
• Propose and implement plans in support of continuous process improvements including opportunities to enhance the Software Testing Methodology, QA Standards, process and procedures.

Key Qualifications:

Your application for the role of Quality Assurance Integrator (Quality Assurance Lead) should describe your qualifications as they relate to:

1. Post-Secondary education in Computer Science or in "STEM" (Science, Technology, Engineering and Math) disciplines, Electronic Engineering or equivalent and considerable experience working within an organization with a Quality Assurance Center of Excellence or on large-scale information technology projects.
2. Extensive progressive experience in a lead Quality Assurance role for large, complex IT solution delivery projects within a mixed environment setting (web based, cloud based, mobile, etc.) with hands-on experience in all facets of QA testing (unit, functional, integration, system, regression, performance and acceptance) in an Agile, DevOps, CI/CD and traditional waterfall (SDLC).
3. Extensive experience in using Test Automation and in building Test Automation frameworks applicable to Agile, CI/CD and SDLC software delivery models with focus on all layers of Test Automation (i.e. Unit/ UI/ Component/ Integration/ System/ End-to-End) leveraging commonly used tools (i.e. Micro Focus-UFT, Selenium, etc.) in various platforms.
4. Considerable experience working in a SCRUM and Kanban agile software development environment overseeing QA activities reviewing and analyzing business requirements, functional specifications and/or User Stories.
5. Experience using Defect tracking and Test Management tools JIRA, X-Ray, Visual Studio, Confluence,  OpenText ALM etc.), performance (load/stress) testing tools (Jmeter, Load Runner Enterprise, etc.) and other relevant technologies such as, Cucumber Testing Tool (BDD), Gherking language, Serenity (BDD), GitLab, etc. that enable a "Shift-left" testing mindset.
6. Experience in developing test scenarios, test cases, test scripts and test data, executing the tests and analyzing the test results, recording bug/defects and issuing and assigning preliminary severity level in a Defect Tracking System.
7. Solid understanding of System Development Life Cycle, Defect Life Cycle and Testing Life Cycle with a strong knowledge and/or experience with manual testing practices.
8. Excellent verbal and written communication skills, able to effectively communicate in cross functional groups. Comfortable working in a fast-paced dynamic environment.
9. Expert problem solving and effective analytical skills with strong attention to detail.
10. Excellent organization and time management skills, as well as strong influencing and negotiating skills to achieve results.
11. Certification in Software Quality Engineering or equivalent is an asset.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Provides orientation to new staff and ongoing training and re-certification of all clinic staff in policies, procedures and medical directives, as well as in the development of appropriate sexual health knowledge, skills and judgement
• Provides leadership and input into various workgroups regarding policy and procedures, audit of clinic practice and staff orientation and ongoing educational needs
• Assists in program planning, development, implementation and evaluation, and in the development, implementation and evaluation of policies, procedures and medical directives using best practices.
• Assists in the development and implementation of quality assurance measures and monitors efficacy and efficiency of services
• Provides consultation to staff regarding management and follow-up of specific clinical situations. 
• Responds to staff concerns regarding clinical situations, interpretation of policy and procedures and medical directives with respect to issues involving health history physical assessment, ordering of appropriate laboratory tests and therapeutic treatments, including the provision of pharmacotherapies
• Provides service routinely as a Nurse Practitioner in a multi-disciplinary team to sexual health clients as needed.
• Performs advanced health assessments and diagnosis including physical exams and specimen collection, including venipuncture, and ordering laboratory tests.
• Provides and administers treatments based on prescriptions, wart treatments and injections
• Provides counselling, education, therapeutic advice to sexual health clinic clients to promote health, and wellness and prevent disease and illness
• Consults with community agencies and/or health care specialists on clinical practice issues
• Assists in dealing with public complaints or difficult client situations
• Identifies and corrects situations that compromise workplace health and safety
• Provides coverage for the Sexual Health Managers as needed
• Participates in providing 24 hours a day, 7 days a week managerial coverage for urgent public health issues and emergencies involving communicable diseases
• Maintains certification as a nurse practitioner (Registered Nurse - Extended Class) in Ontario

Key Qualifications:

1. A current Nurse Practitioner Primary Care Master's Degree or Certificate of Competence in the Extended Class in Primary Health Care from an educational program recognized by the College of Nurses of Ontario.
2. Current certification with no limits on ability to practice as a Nurse Practitioner/RN (EC) from the College of Nurses of Ontario.
3. Considerable experience in a primary care setting.
4. Experience in the delivery of sexual health clinical services.
5. Experience in supervision and/or leadership of staff.
6. Experience in program development, training and evaluation.
7. Ability to prepare reports and deliver effective presentations.
8. Possession of a valid Class "G" Ontario Driver's License and access to a vehicle is required.
9. Ability to work flexible hours. 
10. Familiarity with government legislation in the area of Occupational Health and Safety.

Posting Period: 27-NOV-2024 to 11-DEC-2024
 

Major Responsibilities:
 

• Performs geospatial data integration and analysis, and provides technical advice regarding the City's Enterprise Geospatial Environment.
• Develops programs to translate business requirements and designs into information systems.
• Conducts feasibility studies and pilot activities regarding mapping solutions.
• Consults with business divisions to determine requirements and provides recommendations regarding mapping solutions.
• Integrates new technologies into the production environment.
• Provides mapping applications for divisions using existing software and provides support.
• Collects and prepares source data and material required to build and update land base data within the City's Enterprise Geospatial Environment.
• Checks data source documents for feature/attribute content and accuracy to ensure compliance with City data standards and specifications.
• Analyzes problems or errors in data, takes corrective action.
• Liaises with various internal, external, public and private organizations to obtain information related to capture, maintenance and archive of land base data.
• Provides advice and opinion on the content, completeness, consistency and spatial accuracy of land base features.
• Performs quality control on changes and modifications made to the land base databases to ensure they are accurately identified, classified and mapped.
• Provides input into the design and implementation of the land base feature collection/maintenance workflows.
• Identifies problems or issues with feature or attribute data collection and maintenance activities, methods, or procedures, makes recommendations for improvement.
• Conducts testing of programs and systems for unit, system, performance, usability, user acceptance, disaster recovery and implementation tests.
• Provides inputs to "Go / No Go" cut-over decisions e.g. roll-outs.
• Prepares material and provides instructions and demonstrations on geospatial products.
• Responds to enquiries from elected officials, from City staff, community groups, other government and private organizations.
• Maps survey plans from information gathered in the field and office in accordance with City standards and specifications.
• Administers account management for secured mapping applications, provides access.
• Provides GCC service intake and triage.
• Adheres to Change Management processes and procedures, participates in Change Advisory Board Meetings.
• Produces and provides client requested web maps, hard copy maps, digital files and reports.
• Develops and delivers presentations for the GCC and GIS education and services.
• Attends conferences and participates in committees.

Key Qualifications:

Your application for the role of Spatial Data Integrator should describe your qualifications as they relate to:
 

1. Post secondary degree in Surveying, Geomatics, Geography, or an equivalent combination of education and experience.
2. Considerable experience using ArcGIS to edit, maintain, and perform quality control of parcel fabric, addresses, street network.
3. Experience in data management, data analysis, and associated technologies including writing and executing SQL queries.
4. Experience with the legal framework associated with parcel mapping.
5. Experience transcribing analog and digital survey/design plans into parcel/address digital data.
6. Experience and familiarity with the complexity associated with the maintenance of large-scale urban GIS projects.

You must also have:
 

• Survey related knowledge.
• Ability to quickly understand new technologies and data environments.
• Interpersonal skills and an aptitude to work independently and collaboratively with others in a multidisciplinary team setting.
• Collaborative and supportive to establish and maintain an effective working relationship with clients and coworkers.
• Time management and estimation capabilities and the ability to perform several tasks and projects concurrently.
• Certification as an Ontario Land Surveyor would be an asset.
• Ability to work flexible hours including days, afternoons, nights, and weekends, as required.
• Ability to travel across various office locations within the City of Toronto, as required.

• Posting Period: 26-Nov-2024 to 10-Dec-2024  
•  

Major Responsibilities:
 

• Performs skilled and semi-skilled maintenance and inspection tasks in the installation, maintenance, upgrade, testing and repair of heating (including gas flare), ventilation, pool mechanical systems, refrigerating and air conditioning systems and all related equipment. Prepares layouts and reviews diagrams and project designs to interpret them into new installations.
• Ensures systems perform as designed and selects the various types of refrigerants, oils and lubricants suitable for usage in refrigeration and air conditioning systems. Cleans systems and performs related tests as required.
• Performs inspections, testing and maintenance work and overhauls pumps, compressors, fans, heat exchangers and all related equipment; start-up and shut-down of refrigeration and air conditioning systems to ensure all safety controls are operating and in good condition.
• Purchases material and equipment for installation projects, deals directly with suppliers and manufacturers in the ordering and purchasing of parts.
• Engages in ongoing learning to keep up to date with health and safety, gas codes, TSSA and changes to the heating and air conditioning industry
• Provides work direction and training to other staff. Communicates related activities verbally and in writing, including the preparation of reports, details of work, data logging, documentation, etc.
• Uses electric arc and oxy-acetylene welding and cutting equipment, including brazing and soldering.
• Performs a variety of skilled work not requiring the service of other licensed trade.
• Utilizes a variety of tools/equipment and is responsible for their maintenance.
• Travels to various work locations.
• Works at heights as required.
• Performs other related work as assigned.

Key Qualifications:
 

Your application must describe your qualifications as they relate to:

1. Must possess and be able to maintain a valid Certificate of Qualification as a Refrigeration and Air Conditioning Mechanic in accordance with the regulations enforced in the Province of Ontario (Regulation 1076).
2. Must possess Ozone Depletion Prevention Card.
3.  Extensive experience in purging and charging of refrigeration systems with refrigerants; performing leak detection tests; starting-up and shutting-down of refrigerating and air conditioning systems.
4. Experience in the use, calibration and testing of instruments, gauges and electro-mechanical and pneumatic controls used in HVAC systems.
5. Experience in electric arc and oxy-acetylene cutting and welding, brazing and soldering.
6. Experience with materials, components and joining methods suitable for the installation and repair of piping used in refrigeration systems.
7. Experience in workshop and plumbing practices; operation of machine tools and instruments used in electromechanical work.
8. Experience in the selection of refrigerants, oils and lubricants, suitable for usage with refrigeration and air conditioning systems.
9. Thorough knowledge and experience in the maintenance of machinery and equipment, such as air compressors, pumps, fans, heat exchangers, valves and gauges. This includes preventive and predictive maintenance methods used to achieve reliable and economical operation of the facility.
10. Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver's License and must qualify for the City’s equipment operating permits and requirements.
11. Must also possess a G1 Gas Fitter certification.

You must also have:

• Thorough knowledge of the principles of heating, ventilation, refrigeration and air conditioning, and extensive experience in control and automation of multiple HVAC systems.
• Knowledge of electricity in its single and 3-phase form, as applied to motors, solenoid valves, etc.
• Experience in connecting and disconnecting electric power lines to equipment after following safety lock-out procedures.
• Ability to read and interpret electrical, mechanical and instrumentation drawings; ability to produce sketches and working drawings.
• Extensive experience in setting up and aligning equipment according to specifications and drawings

Posting Period: 27-Nov-2024 to 11-Dec-2024 

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience performing financial and purchasing related duties.
2. Considerable experience with clerical and administrative duties and providing front line customer service to all levels of staff and external inquiries, responding by phone, in person and in writing.
3. Considerable experience with a computer based financial information system such as SAP and Microsoft Office Suite (e.g. Word, Excel and PowerPoint)
4. Considerable experience preparing and formatting complex reports, charts, graphs and statistical data.
    

You must also have:

• Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines, and competing priorities.
• Knowledge of records management principles and systems.
• Ability to communicate effectively, at all levels internally and externally, including the general public.
• Ability to prepare detailed correspondence, summaries, statements, and documentation requiring the interpretation and application of a wide range of administrative/accounting/payroll/purchasing practices.
• Experience with database software (e.g. Access), and Adobe Acrobat is an asset.

• Posting Period: 22-NOV-2024 to 05-JAN-2025

Join us for a Traffic Agent Information Session!

Interested applicants are recommended to join us at our virtual and/or in person info sessions. You will have the opportunity to learn more about the role and working for the City of Toronto, ask questions related to the position, and find out more about the application process. We have two (2) dates for a virtual session and one (1) date for an in-person session. Please join which one is most convenient for you! Information will be the same at all three sessions.

 
Dates and Times:

Wednesday December 4, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=m8501d8a2744f2a5a59c98a9a1d1974fe
 

Thursday December 12, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=mc138092b34b16c99508290dcbfc83741

In Person Information Session:

Wednesday December 18, 2024 at 12:00 PM Eastern Time

Location: North York Civic Centre, 5100 Yonge St., COUNCIL CHAMBERS
 

Job Description:

The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act and City of Toronto Municipal Code and related provincial legislation.

Major Responsibilities:

• Implementing congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
• Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation.
• Provides in field active traffic management and educates the public on traffic operations at various projects not limited but including construction, signal activation and maintenance, events and critical intersections.
• Provides traffic coordination, parking enforcement and responds to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
• Prepares and confirms details of incident reports as required.
• Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
• Treats the public with respect and dignity and ensures compliance with AODA requirements.
• Provides feedback that assists with developing and implementing traffic mitigation measures and background research. Provides a summary-in-brief with the outcome and forwards recommendations.
• Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
• Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
• Assists in the safe and timely movement of emergency vehicles through intersections.
• Promotes compliance with the City of Toronto's by-laws and provincial statutes and educates members of the public of their responsibilities as they relate to the Right of Way.
• Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
• Creates and Conducts educational programs and trains new staff.
• Other administrative duties as assigned.

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a related field or the equivalent combination of education, and training in the same or related field.
2. Experience interacting and dealing directly in person with the public, service providers and/or staff, as well as via phone and email as required.
3. Experience and/or equivalent educational courses in interpreting, applying or enforcing laws and by-laws e.g. Highway Traffic Act.
4. Must possess and be able to maintain a current valid Ontario Class "G" Driver's License and the ability to obtain a City of Toronto driver's permit.

To be considered for a position as a Special Constable you must meet all the following criteria under the Community Safety & Policing Act (CSPA), 2019:

1. Be a Canadian Citizen or Permanent Resident;
2. Be at least 18 years of age;
3. Be physically and mentally able to perform the duties of the position in regard to your own safety and the safety of the public;
4. Be of good character.

Special hiring notes: 

• Successful candidates are required to complete and pass Special Constable Training and all other mandatory training to be considered for this position.
• Pass all testing mandated by the City of Toronto and the Community Safety and Policing Act.
• As a condition of employment, selected candidates will be required to obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent.
• Must be able to pass a background investigation for the purpose of obtaining Special Constable Status.
• OACP Certificate of Results is an asset. For further information on obtaining OACP Certificate of Results for the City of Toronto please visit: https://oacpcertificate.ca/becoming-a-special-constable/
• Full Traffic Agent hiring process is approximately 40 weeks.
• The following steps are included in the Traffic Agent hiring process. Candidates need to be successful at all these steps to be awarded a position:
  • Initial application screening
  • Written assessment
  • Screening Interview
  • Fitness assessment (Shuttle Run, Pass Level of 5.5)
  • Interview
  • Reference checking (1 Current Supervisor, 1 Employment, 2 Character References)
  • Pre-screening (Initial Background Investigation)
  • Background investigation (requires submission of a Preliminary Background Questionnaire)
  • Issuing Conditional Job Offer Letters
• Upon acceptance of Conditional Offer Letter, successful candidates must obtain their Special Constable status, process outlined below:
  • Special Constable Training
  • First Aid and all other Mandatory Training
  • Provincial & TPSB approval
  • Oath Taking
  • Final Approval
  • Achieved Special Constable Status
  • Assignment of Badge Number and Special Constable ID number
  • Maintain Special Constable status in accordance with Provincial Legislation and agreements
  • Completion of in-field training

You must also have:

• Ability to stand for long periods of time in live traffic in various weather conditions including, but not limited to, snow, rain, cold, and heat.
• Ability to work shifts (days, afternoons, nights, weekends and holidays).
• Access to a personal vehicle to be used for work purposes.
• Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE).
• Ability to make independent decisions in the field under stressful conditions in a fast paced environment.
• In-depth knowledge of, legislation, codes, and by-laws including: Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
• Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
• General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
• Excellent interpersonal, written and verbal communication skills to provide a high-level of public service in responding to a variety of diverse situations (i.e. the public, emergencies, and law enforcement officials).
• Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
• Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
• Ability to work independently and as part of a team.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Ability to work from various sites across the City of Toronto.

• Posting Period: 22-Nov-2024 to 06-Dec-2024
•  

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
• Monitors reconciliations and processes/checks financial payments. Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience working in a front-line, highly demanding customer service-oriented environment, performing various clerical and administrative tasks.
2. Experience utilizing case management systems (e.g. Licensing System, Salesforce, etc.) and a range of office equipment to support the division's core requirements.
3. Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook) to create and format documents, reports, charts, spreadsheets and POS/bank reconciliations.
4. Experience reviewing personal and corporate documents of a sensitive nature for the purpose applications and data entry both in-person and online, in hardcopy and digital format.

You must also have:

• Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manner.
• Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with minimal supervision.
• Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
• Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
• Ability to work in a high pressure, high volume, team environment and carry out instructions with minimal supervision.

• Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
• Ability to write in a clear, concise and legible manner.
• Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
• Ability to compile financial data and statistical summaries and to balance documents.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. 
• General knowledge of court proceedings, tribunal process and procedures. 
• Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 547) and other government legislations, regulations, policies, practices and procedures.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Heavy Equipment Operator (HEO) position within our Solid Waste Management Services.

 Major Responsibilities:

• Operates heavy motorized equipment in a safe and efficient manner
• Operates powered vehicles and equipment, including rubber-tired and track-type front end loaders, backhoes, gradalls, roll-off trucks and tractor-trailers
• Secures open top trailers using straps, ratchets and crank handle to secure tarps
• Maintains vehicles in a clean and tidy condition and makes daily inspection, reports defects and maintains a Driver's Log, as required by the HTA and City policies
• Directs activities and may provide work direction to other staff
• Assists workers in various Transfer Station functions, including, but not limited to, loading and unloading of trailers, hook-up, cranking landing gear, and opening and securing trailer doors, etc.
• Shunting of tractors and trailers at Transfer Stations
• Installs or assists in installing equipment attachments
• Performs other related work as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must possess and be able to maintain a valid Province of Ontario, Class "A" Driver's License (with "Z" endorsement), and must qualify for the City's Equipment operating permits and requirements.
2. Recent experience and demonstrated ability in the operation of tractor-trailers, rubber tire articulated loaders, track loaders and back hoe generally as outlined in the responsibilities.
3. Ability to operate tractor trailers equipped with manual transmissions or automatic transmissions.

You must also have:

• Ability in the operation of construction/utility equipment, front-end loaders, heavy trucks, generally as outlined in the responsibilities.
• Knowledge and ability to perform running repairs on equipment, calibrate onboard weighing system and to maintain equipment and/or vehicle in operation in a clean, tidy and safe condition.
• Familiar with the Occupational Health and Safety Act and regulations that apply to this work and Provincial and City Traffic Laws and regulations for the safe performance of his/her duties and responsibilities.
• Ability to orient new staff on assigned vehicles/equipment.
• Ability to use or learn to use technical devices related to the position.
• Ability to communicate in relation to the job duties and deal courteously with the public.
• Must be available to work shift/weekend/overtime/on call duty, rotating shifts and emergency situations.
• Must be able to follow instructions, work independently or in a group.
• Ability to maintain accurate records and to communicate effectively verbally and in writing.
• With the appropriate safety precautions, must be able to tolerate dusty, noisy, and odorous conditions.
• Must be physically capable of performing the required duties and be able to work in all weather conditions.
• Must be willing to take training and upgrading as required.

We thank all applicants and advise that only those selected for further consideration will be contacted

As a Research Analyst 1, you will be joining a team in the Economic Development and Culture Division that supports the economic and culture research and data analysis for the Division, including coordination of the Division's response to external and internal research inquiries, publication and presentation of economic and cultural information, and maintenance of associated databases and economic models.

Major Responsibilities:
 

• Conducts research on topics involving collection of information from sources such as Statistics Canada, other government agencies and departments in Canada and elsewhere, non-governmental agencies, real estate associations and other private data suppliers.

• Collects, analyzes, evaluates, and interprets information/findings to develop recommendations for improvement to existing departmental projects, policies and services and in the development of theories, concepts and objectives for new departmental projects, policies and services.

• Writes reports for council based on research, documents findings, supporting data, recommendations, and theories. Prepares and co-ordinates briefs and summary reports, on subjects such as legislative changes, research information and implications of findings.

• Identifies and evaluate appropriate internal and external demographic, geospatial, and qualitative data sources needed to respond to research objectives, using geospatial mapping, statistical and data analysis software such as Power BI, Excel, Tableau, ArcGIS/QGIS, SAS.

• Prepares and presents materials such as briefing notes and data to support economic development and culture issues using a range of analytical techniques, including geographical, statistical economic and scientific, to support the clear and legible communication of analysis, recommendations, and concepts.

• Provides analytic and research support to other Divisions, Councillors, task forces and committees as well as other economic development and culture agencies by locating and analyzing information requested.

• Responds to internal and external inquiries around social, cultural and economic indicators about key topics related to the city.
   

Key Qualifications:

1. Post secondary education in Data Analytics, Social Sciences, Economics, Geography, Applied Sciences, Business, Statistics or Public Policy, or an equivalent combination of education and experience.

2. Considerable experience working on research projects involving qualitative and quantitative data collection analysis, and policy analysis and developing impact evaluations.

3. Considerable experience in utilizing computerized systems, statistical software, business intelligence and analytics software (e.g. ArcGIS/QGIS, SAS, Tableau, PowerBI).

4. Considerable experience creating and presenting research and data analysis to different audiences.

You must also have:

• High proficiency in utilizing Microsoft Office Software including Excel, Word, and PowerPoint.

• Excellent business writing, presentation, and organizational skills.

• Well-developed oral and written communication skills with the ability to communicate effectively with all levels of staff within the organization and provide excellent customer service.

• Excellent critical thinking skills.

• Ability to draw conclusions from data that may be contradictory and ambiguous, including the ability to determine what is most relevant, analyze the data and prepare briefs.

• Attention to detail and enjoy working with data.

• Ability to carry out multiple tasks and work effectively independently and in a team environment.

• Sound judgement and ability to handle matters of a confidential and/or sensitive nature.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

The City's Seniors Services and Long-Term Care division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City's directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division's values - Compassion, Accountability, Respect and Excellence - shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer and visit.

Reporting to the Manager, Program & Strategic Support, the Advisor, Strategic Workforce Development will provide leadership to workforce planning and development strategies and activities for the Seniors Services and Long-Term Care division.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Leads the planning, design and implementation of programs, special projects, procedures and policies to improve the strategic and operational effectiveness of the division, including strategic management, performance measurement and change management.

• Leads projects and supervises staff on the execution and completion of assigned projects (i.e. defines purpose, objectives, project activities, milestones and deliverables, monitors work performance and tracks progress to ensure project goals and timelines are met).

• Leads the design or modification of business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies to improve performance, service delivery and customer service.

• Conducts statistical data analysis on various strategic, operational and financial measurements, and reports on trends and findings, and makes appropriate recommendations.

• Provides input in determining key performance indicators of the effectiveness and efficiencies of service delivery and design processes to track those indicators.

• Identifies options and recommends business processes, policies and protocols regarding program specific requirements to improve efficiency and effectiveness.

• Identifies issues and gaps, undertakes research, analysis, benchmarking, cost benefit analysis, etc. and makes recommendations on the effectiveness of various options to address the issues and gaps.

• Prepares reports for management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.

• Provides strategic advice, guidance and assistance to all levels of divisional management and staff on developing project plans, scope, terms of reference, project teams, etc.

• Participates as a team member supporting complex organizational and management change initiatives.

• Formulates the development of frameworks, tools, processes, evaluation mechanisms, and training resources that support management decision-making and control.

• Oversees the design, development, coordination, implementation, delivery and evaluation of organizational development programs and initiatives that meet the division's workforce needs.

• Conducts staff development & training needs assessments.

Key Qualifications

1. Post-secondary education in a professional discipline pertinent to the job function combined with relevant management training and experience, or the equivalent combination of education and experience.

2. Considerable experience in assessing organizational needs and requirements for workforce development in a major unionized public, health or social service organization by proactively identifying client needs and initiating, coordinating and managing the implementation of solutions.

3. Considerable experience in developing and leading ‘end to end’ solutions to address current and emerging workforce planning and development issues and challenges.

4. Experience coaching, motivating, guiding and training staff and management in a client focused environment,

5. Considerable experience with using a variety of software packages including Microsoft Office (e.g. Word, Excel, PowerPoint).

6. Strong verbal and written communication skills, including the ability to prepare policies, reports, workplans, presentations and other materials as required.

7. Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and other stakeholders.

8. Highly developed strategic, organizational, analytical and conceptual thinking skills with the capacity to understand complex workforce management issues, performance measures, as well as the ability to respond to emerging issues.

9. Able to work independently and collaboratively, inclusively, and effectively as part of a team to produce high-quality work.

10. Considerable knowledge of employment legislation, organizational policies and procedures and collective agreements.

As a condition of employment with the Seniors Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).