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Receive and inspect inbound product according to the established SOPs.
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Put away product in correct location based on SOPs.
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Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).
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Obtain orders, prioritize if necessary, and select products from the proper locations.
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Obtain and properly match up reprinted orders.
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Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity. Escalate concerns to Lead or Supervisor.
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Stage and securely pack product based on SOPs.
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Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).
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Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.
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Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.
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Palletize cases, wrap, and load skids onto trailers.
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Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.
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Stage and coordinate outbound shipments.
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Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.
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Use RF Scanners to electronically scan barcodes.
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Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.
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Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.
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Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.
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Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.
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Compile daily and monthly client reports per SOP, including customer KPI reports.
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Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.
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Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).