Coordinator, Maintenance Operations Control Temporary Job

Reporting to the Manager, Maintenance Control, this position supports MOC, Cabin MOC and Technical Support for all administrative requirements. This position provides data entry support for TRAX data entry (Defects), enabling positive control and on time performance. This position also supports third party and internal technicians on TRAX functionality and Air Canada processes, as well as third party line maintenance contractors with their required data entry.

Responsibilities:

• Provide central point for Line Maintenance on a 24 hour around- basis for TRAX data entry (Defects) support.  
• Liaise with other Third-party technicians, internal departments, along with internal personnel as required to support TRAX update.
• Maintaining up to date Training profile and TRAX & Aircraft Defect Handling processes.
• Operational support for TRAX data entry (Defects), enabling positive control and on time performance.
• Liaise with internal Air Canada departments (receiving inspection, AOG, Stores, etc.) to enable positive control and on time performance.
• Provide administrative functions in Maintenance Operations Control to enable technical dispatch. 
• This position will provide assistance by supporting the Manager, MOC in the non-technical, administrative and transactional activities associated with MOC, Cabin MOC and Technical Support.
• Provide routine Defect update performance reporting, as well as ad hoc reports required to support the business.
• Liase with MOC Management to proactively respond to MOC staffing administrative requirements.
• Act as point of with employees for schedules/ change notifications.
• Responsible for the completion and accuracy of MOC employee time exceptions and to liaise with eservices to communicate employee status and schedules.
• Provide accurate and updated schedule changes information to MOC Management.
• Support the Managers with employee schedule development and identification of anticipated staffing issues and canvassing for overtime.
• Administrative support for AOG booking related to hotel booking, AOG bookings and reconciling invoices. 
• Working with software tools this position will track and report out on MOC employee training status as well as departmental and branch training compliance.

Qualifications

• College diploma, professional degree or equivalent work experience.
  
• Proven knowledge of TRAX, for example but not limited to: Part transactions, Defect deferral, and GMM TRAX requirements.
  
• Knowledge of TRAX & Aircraft Defect Handling is a definite asset.
  
• Proficiency with PC (Word, Excel, MS Outlook) is a definite asset.
  
• Ability to shift focus given changing priorities and time constraints.
  
• Willingness to work shifts and at times extended hours. 
  
• Demonstrate strong interpersonal skills and ability for teamwork. 
  
• Detailed oriented.
  
• Excellent English communication skills both (oral & written). 
  
• Ability to work with minimum supervision. 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is the flag carrier and the largest airline of Canada, by size and passengers carried. Air Canada is headquartered in the borough of Saint-Laurent, Montreal, Quebec. The airline, founded in 1937, provides scheduled and charter air transport for passengers and cargo to 222 destinations worldwide.