All jobs within 50 km around Mississauga in Marketing & Communication

As the Senior Digital Product Manager, Wealth Web, you will contribute to the overall success of the Digital Wealth roadmap and drive a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering.  You will oversee the rollout of an industry leading digital web experience, and be responsible for engaging customers, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with other product managers, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery.   Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Prioritizes and manage a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering, at Scotia Digital

• Partners closely with Product Design and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible

• Partners closely with business stakeholder teams to ensure an effective operating and delivery model

• Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap

• Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities.  Engages day to day with the scrum teams, clarifying questions nad helping with decision making.

• Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.

• This will be a Technical Product leadership role

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 5 years experience in building customer facing digital products

• Managed a technology product or a digital journey end to end, from inception to delivery

• Ability to build trusted relationships, instill confidence and influence stakeholders

• Experience with financial products and services in direct investing and/or wealth management

• Master of identifying and solving ambiguous problems to drive customer and business value

• Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance

• Excellent organizational and analytical skills with strong attention to detail

• Curious and experimental mindset to drive innovation 

• Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

• Engineering, Computer Science or Business degrees considered an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid
 
#LI-Hybrid

The Role

The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have

The Role

The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Under the direction of the Marketing Manager implement marketing initiatives to support category growth and strategic programs to drive sales growth nationally and regionally, and customer acquisition.
• Coordinate the production of all marketing and sales support materials for internal and external audiences, including:
  • Product Collateral and Sell Sheets
  • Flyers & Catalogues
  • Digital collateral (banners, e-blasts, social media posts, signage, etc.)
  • Connects Vendor Marketing Program
  • Special Days (World Plumbing Day, etc.) 
• Liaise with Sales, E-Commerce, and Merchandising to provide cross-departmental support for category growth
• Develop and implement category-specific marketing plans that align with overall business objectives and drive market share growth
• Campaign Management - Plan, manage, and optimize marketing campaigns across various channels, including digital, social media, email, and events
• Work closely with product development, sales, and digital marketing teams to create cohesive and effective marketing strategies
• Project Management - Coordinate and execute product launches, ensuring all marketing materials, campaigns, and promotional activities are aligned and impactful.
• Conduct comprehensive market research to identify trends, customer needs, and competitive landscape for your product categories.
• Work with creative services, advertising partners, and marketing/communications teams to build and execute integrated marketing plans for promotions and campaigns, and generate on-brand concepts for all marketing vehicles with strong calls to action
• Evaluate, and report on, program results, identifying cause of success or below target results, and recommending future approaches or corrective action to continuously improve campaign ROI using data
• Budget tracking and management associated with projects
• Work with business intelligence to analyze customer segments to better target email campaigns
• Check and proof all work for accuracy of production specifications and brand guidelines
• Support content creation and updates for blog, sales enablement tools and websites
• Support other Marketing projects as required

What you will bring:

• 3-5 years of experience in marketing
• Undergraduate degree or college diploma is required
• Demonstrated track record in developing effective marketing assets and implementing integrated campaigns
• Excellent presentation skills
• Excellent verbal and written communication skills
• Experience working directly with third party creative agencies
• Accuracy and attention to detail
• Proficient in MS Excel, Outlook, and Word
• Experience with offline, online and interactive marketing strategies
• Strong analytical, project management and execution skills
• Strong communication, organizational and creative problem solving skills
• Excellent organizational and interpersonal skills with a strong ability to project manage
• Ability to manage multiple and simultaneous deadlines and work in a self-directed or team environment
• Strong sense of urgency on all deliverables

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Provides strategic direction and execution of Marketing related events and regional initiatives with a strategic focus on attracting new customers, building greater loyalties with existing customers, and contributing to sales growth through customer experiences with Wolseley.

What’s in it for you

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do

• Acts as a strategic partner to the Business and contributes to a cross-functional internal stakeholder team
• Ensures excellence in the execution of programmed events and activities as well as strategic regional initiatives
• Communicates regularly with both internal and external stakeholders and acts as the first point of contact for all regional marketing-related activation
• Manages multiple projects at various stages from inception to execution
• Develops creative and logistical strategies for each event or activation
• Manages the creative process for all projects (as required)
• Fosters strong relationships with regional leaders and establishes a regular cadence to review the status of all projects
• Collaborates as an active member of the overall marketing group and ensures valuable insights and perspectives from the region are considered in all programs
• Collaborates as an active partner to the Business and ensures oversight of all regional marketing and brand standards
• Develops comprehensive marketing briefs and guides the work of outside agencies
• Establishes best practices by leveraging data and insights
• Seeks and tracks chosen metrics and results data to determine the success of deployed marketing tactics
• Maintains fiscal prudence, tracking (as prescribed), and accountability
• Ensures all regional marketing-related activities are undertaken with a clear tie to the organization’s corporate values and objectives
• Manages and administers various vendor programs and ensures the thoughtful use of every earned dollar through events, activities, promotions & customer co-branding initiatives to attract new customers, build greater loyalty with existing customers, and maximize sales of the brand.

What you will bring

• The ideal candidate is results-driven, has excellent leadership, influencer, and collaboration skills, and is a relationship builder. Has good knowledge of business and the ability to motivate and engage a stakeholder group to achieve objectives.
• Bachelor’s degree in Marketing, Business or a related field
• Minimum 5 years experience in progressive marketing-related roles
• A passionate marketer and team player with marketing and communications expertise, proven experience in strategy, hands-on execution, project management, and digital marketing.
• Experience in executing customer events, virtual and in person, training and tradeshow focused
• Experience in working with external agencies
• Strong written verbal and presentation skills
• Creative problem solving

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree
Experience: Candidates should have experience of 3 to less than 5 years

Work setting: Urban area
Area of specialization: Interactive/new media

Computer and technology knowledge: MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Windows, and MS Offic

Other Requirements:

• The candidates should demonstrate client focus, possess efficient interpersonal skills, and excel in both oral and written communication
• The candidates should show initiative in their work, exercise sound judgment, and be organized to ensure effective task management
• The candidates should be a team player, accurate in their tasks, and demonstrate dependability and reliability in their professional responsibilities

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada

• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to sweep, mop, wash, and polish floors, clean windows, walls, and ceilings, and attend to changing rooms and showers as part of their housekeeping duties
• The candidates should be able to dust furniture, vacuum carpeting, area rugs, draperies, and upholstered furniture, ensuring a thorough cleaning process
• The candidates should be able to distribute clean towels and toiletries, attend to guests’ requests for extra supplies or other items, and provide basic information on facilities
• The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances, disinfect operating rooms and other areas, and address customers’ complaints or concerns with professionalism
• The candidates should be able to pick up debris and empty trash containers, performing light housekeeping and cleaning duties with efficiency

Benefits:

• The candidates will get bonus, free parking available, learning/training paid by employer, paid time off (volunteering or personal days), and team building opportunities

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter, Highest level of education, and name of institution where it was completed) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?