All jobs within 50 km around Port Moody in Marketing & Communication

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

WHAT WILL YOU DO?

• Monitor and categorize incoming calls and chats analyzing frequently-asked questions and defining procedures.
• Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs
• Resolve Level 1 technical issues
• Escalate Level 2 support teams.
• Evaluate the efficiency of new tools and utilities, used for service desk services.
• Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
• Ensure employees receive excellent support during their engagement.
• Troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
• Support employees by Chat and Calls.

What do you need to succeed?

Must have

• Excellent communication skills in both English and French
• Previous Customer Service Experience
• Strong analytical and technical disposition
• Client first mindset
• Good understanding on Computer Operating systems and Microsoft Office applications

Nice to have

• Previous Service Desk Experience
• Microsoft certifications
• Knowledge of ServiceNow, Software Center
• VPN and RSA experience/knowledge

Hours of Work:

• Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
• Must be able to work 20 hrs a week. Days, Nights and Weekends.
• Initial training will be carried out over a two-week period during which you will need to be available during the day Mon – Fri.
• This is a Work From Home position.
• Require a quiet and secure space within your home to perform your role
• Strong Internet/Wifi connection required

Job Skills

Help Desk Services, Help Desk Support, Installation Support, IT Help Desk, Technical Troubleshooting, Ticketing Tool, Time Management

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Overview

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.  

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates need an experience of 2-3 years
Area of Specialization: Audio/audio-visual, Interactive/new media
Own Tools/Equipment: Cellular phone, Computer

Physical Requirements:

• The candidate should be able to pay attention to detail and work with tight deadlines
• The candidate should be able to work under pressure

Other Requirements:

• The candidate should be able to work with being focused on the client and have an excellent written communication skills
• The candidate should be able to work with an initiative and work in an organized way

Responsibilities:

• The candidate should be able to act as spokesperson for an organization also be able to assist in the preparation of brochures, reports, newsletters and other material
• The candidate should be able to develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes also develop, implement and evaluate communication strategies and programs
• The candidate should be able to gather, research and prepare communications material also prepare and/or deliver educational, publicity and information programs, materials and sessions

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email:
[email protected]

The Opportunity:

The Marketing Specialist will work closely with the Foundational Industries Marketing Manager and Senior Marketing Manager to execute an integrated marketing plan designed to meet the goals of the Foundational Industry portfolios, as well as firm-wide projects. The Marketing Specialist is responsible for participating in and leveraging marketing networks to share information; develop content; discuss issues and challenges of the sectors; and share best practices with relevant industries, functions, and geographies.

#li-hybri

hybrid

What you will do

• Work collaboratively with cross-functional teams to deliver marketing initiatives and related firm-wide projects.
• Support the implementation of Industry and Functional marketing priorities across a variety of channels, including social media, digital campaigns, presentation support, sponsorships, thought leadership creation, newsletter development.
• Provide value-added resources on clients, targets, industry opportunities etc.
• Create, develop and manage content for the Foundational Industry webpages as well as our internal portals.
• Research, coordinate and gather information necessary to develop presentations, fact sheets and other marketing collateral, as required.
• Research trends and issues as it pertains to the Foundational Industry portfolios.
• Organize and develop national targeting lists for campaigns via the firm-wide CRM system.
• Support the execution of issues-based, sector specific campaigns to build brand, drive differentiation and generate leads.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• 2+ years of experience in a marketing or sales environment; a demonstrated ability to operate in a partnership culture or within a professional services firm is preferred.
• Strong digital marketing and social media expertise demonstrated in a professional environment.
• Post Secondary Education in Business, Marketing, Communications or related discipline.
• Excellent verbal and written communication skills and technical writing skills.
• An outgoing and eager team player.
• Strong project management skills.
• Self-directed individual with an eagerness to excel who is accustomed to a fast-paced environment.
• Results-oriented with track record of achieving goals; strong implementation capability.
• Collaborative with the ability to work effectively with a number of different levels in the organization.
• Ability to establish and maintain strong client relationships and deliver quality service and value to internal stakeholders with professionalism.
• Proficient in MS Office required; Adobe Suite an asset; Experience using various CRM/Email marketing platforms an asset.
• Up-to-date on the latest trends and technologies in digital marketing.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

In British Columbia, the expected annual total compensation range for this position is $72,500 to $116,000. The determination of an applicant’s compensation within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition to total compensation, KPMG also offers a comprehensive, competitive Total Rewards program. 

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

This is a remote/hybrid position. #li-remote