Terminal Attendant Full-time Job

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

 

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

 

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

We're proud to be one of the largest ferry systems in the world, serving 1,600 km of coastline and moving over 62,000 customers and 23,000 vehicles on average each day.
BC Ferries acknowledges and respects the territories of Indigenous peoples on whose beautiful lands and waters that our ships, offices, terminals, and work sites operate along the Pacific West Coast.
For 65 years, we have been dedicated to providing safe and efficient travel to our customers.
Our role as a ferry transportation provider goes beyond getting passengers from point A to B. With 25 routes throughout the west coast of BC, we serve as advocates for the coastal environment and communities where we operate.
Operations began in 1960 with just two ferries providing service on a single route. Today we have 37 ferries moving more than 22.7 million passengers and 9.7 million vehicles every year.