5 Jobs Found
Customer Service Representative Full-time Job
Customer Service Niagara FallsJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Niagara Falls - 24.98kmCustomer Service Full-time
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Representative, Customer Care Part-time Job
Customer Service ThoroldJob Details
Posting End Date:
October 11, 2024
What You Will Do:
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Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
-
Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
-
The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
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Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
-
Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
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Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
-
Complete other tasks and activities as business needs dictate.
Who You Are:
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Secondary school education or equivalent.
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Minimum 3 years of clerical and customer contact experience required.
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Proven verbal and written communication skills.
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Ability to exercise good judgment with minimal supervision.
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Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
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Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
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Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
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Excellent interpersonal skills and ability to function within a team.
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Ability to plan and use time effectively.
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Flexibility with respect to shifts.
Preferred:
-
Mass market billing experience is an asset.
-
Experience in a call center environment preferred.
-
Bilingualism is an asset.
#LI-Hybrid
Representative, Customer Care
Enbridge Inc.
Thorold - 32.87kmCustomer Service Part-time
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Customer Rep-Station Part-time Job
Federal Express Corporation Canada
Customer Service St. CatharinesJob Details
495 Eastchester Avenue East, St. Catharines, ON L2M6S2, Canada
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:This will be a Tuesday to Saturday position, 14:00-19:30 Tuesday to Friday, 12:00-17:00 on Saturday.
Customer Rep-Station
Federal Express Corporation Canada
St. Catharines - 39.19kmCustomer Service Part-time
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Representative, Customer Care Full-time Job
Customer Service St. CatharinesJob Details
As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.
Note: You must be available to work during the core hours of 9am-3pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.
What You Will Do:
-
Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
-
Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
-
The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
-
Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
-
Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
-
Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
-
Complete other tasks and activities as business needs dictate.
Who You Are:
-
Secondary school education or equivalent.
-
Minimum 3 years of clerical and customer contact experience required.
-
Proven verbal and written communication skills.
-
Ability to exercise good judgment with minimal supervision.
-
Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
-
Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
-
Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
-
Excellent interpersonal skills and ability to function within a team.
-
Ability to plan and use time effectively.
-
Flexibility with respect to shifts.
Preferred:
-
Mass market billing experience is an asset.
-
Experience in a call center environment preferred.
-
Bilingualism is an asset.
#LI-Hybrid
Representative, Customer Care
Enbridge Inc.
St. Catharines - 39.19kmCustomer Service Full-time
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Corporate Customer Service Representative Contract Job
Canadian Tire Corporation, Limited
Customer Service St. CatharinesJob Details
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone. Flexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.
This is a bilingual role. Candidates will be required to speak both English and French fluently.
What you’ll do
Corporate Customer Service Representative:
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Understand customer needs and communicate over phone and/or emails to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.
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Support various components of the Canadian Tire customer base including Retail stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries with After Sales, Service and Support, Gift Card, Jumpstart and Petroleum
What you bring
We are looking for individuals who are:
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Customer focused, who go above and beyond to respond to the evolving needs of our customers
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Solutions oriented and outcome focused, with a strong attention to detail
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Agility and Flexibility to navigate through a suite of call types and programs specific to Corporate Customer Support
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Team players with strong communications skills, who build relationships easily you go
While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.
This is a contract role until January 2025
Corporate Customer Service Representative
Canadian Tire Corporation, Limited
St. Catharines - 39.19kmCustomer Service Contract
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