All jobs within 50 km around Napanee in Customer Service

01/05/2025

Address:

945 Gardiners Rd

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

UPS is currently looking for a Part-Time Morning Customer Counter Clerk at our warehouse in our Kingston location.

•Job Classifications: Part-time Warehouse / Clerical

•Job Type: Permanent / Hourly

•Job Location: 1121 John Counter Boulevard, Kingston, K7K 6C7

•Work days: Monday - Friday *non-negotiable*

•Scheduled Shift: 8am-12pm (Start and Time may change due to operational needs)

•Category: Clerical / Warehouse Operations

•Candidates must be able to work up to 25 hours per week (if required)

Key Accountabilities

•Dealing with all telephone calls

•Handling customer complaints in a professional manner.

•Dealing with SLA concerns, PCA queries

•Providing customer counter cover

•Running reports for the centre, TTS report, Cares report and Apple report

•Cash handling and banking

•Meet set targets on a daily basis

•Responsible for any additional tasks given

Education/Work Experience

•Have good communication skills and fluent in English both written & spoken is essential

•Efficient team player and able to work in a targeted environment.

•Able to lift up to 70 pounds

•Working knowledge of word and excel.

•Typing skills: at least 40 words per minute

•Good attention to details

• •Warehouse experience is not required

•Able to work in a fast paced and temperature changes environment

Benefits:

•Wage starts at $17.30/hr

•Unionized position.

•Weekly pay (every Friday)

•Full training provided

•Tuition reimbursement up to $2000 per semester (conditions apply)

•Performance evaluations yearly

•Extended health and dental benefits

•Group insurance and pension benefits

•Opportunities for advancement

UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interview.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Salesforce, Internet, MS Excel, MS Windows, and MS Word

Physical Requirements:

• The candidates should possess attention to detail and demonstrate effective hand-eye coordination
• The candidates should be comfortable with bending, crouching, and kneeling and be capable of handling heavy loads
• The candidates should be accustomed to a fast-paced environment and ready for physically demanding tasks
• The candidates should be prepared for repetitive tasks and be able to stand for extended periods
• The candidates should be able to meet tight deadlines and be comfortable with walking as part of their duties
• The candidates should be able to work under pressure

Other Requirements:

• • The candidates should be punctual and reliable in meeting commitments

• The candidates should be dedicated to client focus and possess efficient interpersonal skills
• The candidates should have excellent oral and written communication skills
• The candidates should exhibit flexibility in their approach and be highly organized
• The candidates should be team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• • The candidates should be able to access and process information
  • The candidates should be able to address customers’ complaints or concerns and answer inquiries

• The candidates should be able to provide information to customers, arrange for refunds and credits, issue receipts, and receive payments
• The candidates should be able to sell merchandise

Benefits:

• The candidates will get dental plan, health care plan, and vision care benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, Job reference number, cover letter, and highest level of education with the name of the institution where it was completed) through the below-mentioned details

By email
[email protected]

By mail
9820 Main Street, PO Box 517
Canning, NS
B0P 1H0

In person
9820 Main Street, PO Box 517
Canning, NS
B0P 1H0
Between 11:00 a.m. and 02:30 a.m

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?