SUPPORT ASSISTANT C Full-time Job

Posting Period: 12-June-2024 to 26-June-2024

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Major Responsibilities:

• Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.
• Drafts correspondence. Inputs, updates and maintains data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.
• Maintains filing and retrieval systems for records/documents.
• Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts
• Directs and/or guides and/or checks work of other staff.
• Responds to inquiries requiring broad knowledge of the operational area/function.
• Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.
• Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.
• Monitors, orders and maintains supplies/resource materials for unit or other locations.

 

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Considerable experience working in an administrative support function and a customer service environment dealing directly with service providers, the public and staff via phone, email and mail inquiries.
2. Considerable experience and proficiency in computerized software programs, specifically Microsoft Word, PowerPoint and Excel

 

You must also have:

• Experience and proficiency in purchasing and payment processes using computerized applications (such as SAP) within a corporate environment
• Knowledge of standard office practices and procedures, such as the City’s procurement processes.
• Ability to set up and maintain manual and computerized filing systems.
• Good interpersonal skills with the ability to communicate effectively, both orally and in writing and develop solid internal and external work relationships.
• Ability to work independently and cooperatively within a team setting.
• Ability to handle detailed work with accuracy.
• Ability to handle confidential and sensitive information with discretion and tact, including interaction with Shelter Clients.
• Knowledge of billing and invoice reconciliation.
• Knowledge of current issues and trends in homelessness, housing and mental health an asset.
• Problem solving and decision making skills, with the demonstrated ability to handle and resolve situations, utilizing knowledge of policies, practices and procedures.
• Mathematical ability to compile statistical summaries and to balance accounting documents.
• Knowledge of current issues and trends in homelessness, housing and mental health an asset.
• Knowledge of SMIS Client Software an asset
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.