TRAFFIC AGENT Full-time Job

Job Description:

 

The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act and City of Toronto Municipal Code and related provincial legislation.

 

Major Responsibilities:

 

• Implementing congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
• Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation.
• Provides in field active traffic management and educates the public on traffic operations at various projects not limited but including construction, signal activation and maintenance, events and critical intersections.
• Provides traffic coordination, parking enforcement and responds to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
• Prepares and confirms details of incident reports as required.
• Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
• Treats the public with respect and dignity and ensures compliance with AODA requirements.
• Provides feedback that assists with developing and implementing traffic mitigation measures and background research. Provides a summary-in-brief with the outcome and forwards recommendations.
• Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
• Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
• Assists in the safe and timely movement of emergency vehicles through intersections.
• Promotes compliance with the City of Toronto's by-laws and provincial statutes and educates members of the public of their responsibilities as they relate to the Right of Way.
• Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
• Creates and Conducts educational programs and trains new staff.

Key Qualifications: 

Your application must describe your qualifications as they relate to:

 

1. Post-secondary education in a related field or the equivalent combination of education, and training in the same or related field.
2. Experience interacting and dealing directly in person with the public, service providers and/or staff, as well as via phone and email as required.
3. Experience and/or equivalent educational courses in interpreting, applying or enforcing laws and by-laws e.g. Highway Traffic Act.
4. Must possess and be able to maintain a current valid Ontario Class "G" Driver's License and the ability to obtain a City of Toronto driver's permit.

 
Special hiring notes:

 

• Please note that the process for hiring Traffic Agents may change due to legislative requirements and/or other agreements. We will do our best to notify candidates of potential changes.
• Successful candidates are required to complete and pass Special Constable Training and all other mandatory training to be considered for this position.
• As a condition of employment, selected candidates will be required to obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent.
• Must be able to pass a background investigation for the purpose of obtaining Special Constable Status.
• Applicants are encouraged to review the "Special Constables: A Practitioner's Handbook" published by the Ministry of the Solicitor General, this guide provides valuable information regarding the skills needed to become a Special Constable.
• OACP Certificate of Results is an asset. For further information on obtaining OACP Certificate of Results for the City of Toronto please visit: https://oacpcertificate.ca/becoming-a-special-constable/
• Full Traffic Agent hiring process is approximately 40 weeks.
• The following steps are included in the Traffic Agent hiring process. Candidates need to be successful at all these steps to be awarded a position:
  • Initial application screening
  • Written assessment
  • Screening Interview
  • Fitness assessment (Shuttle Run, Pass Level of 5.5)
  • Interview
  • Reference checking (1 Current Supervisor, 1 Employment, 2 Character References)
  • Pre-screening (Initial Background Investigation)
  • Background investigation (requires submission of a Preliminary Background Questionnaire)
  • Issuing Conditional Job Offer Letters
• Upon acceptance of Conditional Offer Letter, successful candidates must obtain their Special Constable status, process outlined below:
  • Special Constable Training
  • First Aid and all other Mandatory Training
  • Provincial & TPSB approval
  • Oath Taking
  • Final Approval
  • Achieved Special Constable Status
  • Assignment of Badge Number and Special Constable ID number
  • Maintain Special Constable status in accordance with all legislation and agreements
  • Completion of in-field training

You must also have:

• Ability to stand for long periods of time in live traffic in various weather conditions including, but not limited to, snow, rain, cold, and heat.
• Ability to work shifts (days, afternoons, nights, weekends, overtime and holidays).
• Access to a personal vehicle to be used for work purposes.
• Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE).
• Ability to make independent decisions in the field under stressful conditions in a fast paced environment.
• In-depth knowledge of, legislation, codes, and by-laws including: Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
• Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
• General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
• Excellent interpersonal, written and verbal communication skills to provide a high-level of public service in responding to a variety of diverse situations (i.e. the public, emergencies, and law enforcement officials).
• Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
• Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
• Ability to work independently and as part of a team.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Ability to work from various sites across the City of Toronto.

NOTE TO ALL APPLICANTS:
There is a PART-TIME, TEMPORARY Traffic Agent posting, Job ID: 44412. Should you want your application to be considered for the part-time posting as well, you must also submit your application to that posting.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.